CIS-HAM Exam Details

  • Exam Code
    :CIS-HAM
  • Exam Name
    :Certified Implementation Specialist - Hardware Asset Management
  • Certification
    :ServiceNow Certifications
  • Vendor
    :ServiceNow
  • Total Questions
    :184 Q&As
  • Last Updated
    :May 25, 2026

ServiceNow CIS-HAM Online Questions & Answers

  • Question 81:

    When selected on the model category form, what feature prevents the automatic creation of an asset?

    A. Enforce Asset Creation
    B. Enforce Asset Verification
    C. Enforce Asset Validation
    D. Enforce CI Validation
    E. Enforce CI Verification

  • Question 82:

    During an audit, when is the Expected Assets list populated in the asset audit form?

    A. When the nightly scheduled job runs
    B. When scanning completes
    C. When scanning begins
    D. Pre-populated by the asset manager before audit
    E. When the asset manager Submits the results

  • Question 83:

    Which applications are required to perform a blind audit of your asset inventory?

    A. Hardware Asset Management (HAM) and ServiceNow My Assets mobile app
    B. Hardware Asset Management (HAM) and Software Asset Management (SAM)
    C. ITSM Asset Management and ServiceNow My Assets mobile app
    D. ITSM Asset Management and ServiceNow Agent mobile app
    E. Hardware Asset Management (HAM) and ServiceNow Agent mobile app

  • Question 84:

    What is included in the total cost of ownership? (Choose two.)

    A. Delivery cost
    B. Original cost
    C. Depreciation expense
    D. Operational expense

  • Question 85:

    When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, change, and work order flows?

    A. No configuration is required: asset tasks automatically activate behind the scenes
    B. Activate HAM, then run scheduled job "Asset - Create FSM asset tasks" to insert the asset tasks
    C. Activate HAM and then re-run the scheduled FSM jobs
    D. Stop the scheduled FSM jobs, activate HAM, then restart the scheduled FSM jobs

  • Question 86:

    What is the preferred method of parsing in the Transform/Compose step of an event rule?

    A. Python
    B. Regex
    C. sed/awk
    D. JavaScript

  • Question 87:

    When viewing the Model Management tab of the Hardware Asset dashboard, you see that several models are reported as Match Not Found. What are potential causes of this? (Choose three.)

    A. You have opted out of the Content Service
    B. The content is not available from the Content Service
    C. Your model form contains a good Model number, but a bad model Name
    D. Something on your model form may be badly formatted
    E. The content has not been downloaded from the Content Service

  • Question 88:

    Which of the following are components of the asset request structure? (Choose three.)

    A. Procurement orders
    B. Transfer orders
    C. Stock order tasks
    D. Purchase orders
    E. Catalog tasks

  • Question 89:

    Which tier of the capability blueprint focuses on achieving best-in-class?

    A. Operational integration
    B. Trustworthy data
    C. Strategic conformance
    D. Practical management

  • Question 90:

    When a stock manager receives a new delivery of consumables, what happens if all the following fields match another record in the stockroom?

    Assigned to Model Model category State Stockroom Substate

    A. The stock manager must create a separate model record if the cost per item is more/less
    B. The data is automatically merged to create a blended quantity and cost
    C. The data is automatically created in a new record if the cost per item is more/less
    D. The stock manager must merge the consumable records to create a blended quantity and cost

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