EXIN EX0-102 Online Practice Questions and Exam Preparation

EXIN EX0-102 Online Questions & Answers

• Question 1:

  Complying with applicable policies, laws and regulations is the goal of which SMF?

  A. Envisioning SMF
  B. Governance, Risk and Compliance SMF
  C. Policy SMF
  D. Service Monitoring and Control SMF
  B. Governance, Risk and Compliance SMF

• Question 2:

  Which of the following is one of the four basic steps MOF and MSF follow in creating a new service solution?

  A. build the solution
  B. review the solution
  C. rollout the solution
  D. support the solution
  A. build the solution

• Question 3:

  To create an environment where changes can be made with the least amount of risk and impact to the organization this is the goal of which SMF?

  A. Business/IT Alignment SMF
  B. Change and Configuration SMF
  C. Policy SMF
  D. Stabilize SMF
  B. Change and Configuration SMF

• Question 4:

  Which process does not form part of the process flow for building?

  A. deploy sites
  B. develop the solution
  C. prepare for development
  D. prepare for release
  A. deploy sites

• Question 5:

  Which steps in the MOF Risk Management Process follow each other immediately?

  A. Analyzing and Prioritizing Risks - Planning and Scheduling Risk Actions
  B. Analyzing and Prioritizing Risks - Tracking and Reporting Risks
  C. Identifying Risks in Operations - Planning and Scheduling Risk Actions
  D. Identifying Risks in Operations - Tracking and Reporting Risks
  A. Analyzing and Prioritizing Risks - Planning and Scheduling Risk Actions

• Question 6:

  Which is not an accountability as defined in the Team SMF?

  A. Support
  B. Service
  C. Solutions
  D. Stabilize
  D. Stabilize

• Question 7:

  Which of the following is a key component of the MOF Process Model?

  A. Configuration Item
  B. Effective communication
  C. Operations Review
  D. Operations Management Review
  D. Operations Management Review

• Question 8:

  Which Service Management Function (SMF) or Operations Management Review (OMR) needs to ensure that the key operational knowledge remains current and accessible to all members of the operations staff?

  A. Workforce Management
  B. Operations Review
  C. Service Level Agreement (SLA)
  D. Release Management
  B. Operations Review

• Question 9:

  How is the Team Focus in the Manage layer integrated with the Operate phase?

  A. It manages resources.
  B. It incorporates operations and support accountabilities.
  C. It addresses procedures and work instructions.
  D. It sets principles for organizing support and operations work.
  D. It sets principles for organizing support and operations work.

• Question 10:

  Why would you use the GRC SMF?

  A. to assess, monitor and control risk
  B. to maintain configuration baselines
  C. to manage change
  D. to understand accountabilities
  A. to assess, monitor and control risk