EXIN EX0-102 Online Practice Questions and Exam Preparation

EXIN EX0-102 Online Questions & Answers

• Question 11:

  To which relationship between two Quadrants can the relationship between MSF and MOF be compared?

  A. The relationship between the Changing and the Operating Quadrant
  B. The relationship between the Operating and the Supporting Quadrant
  C. The relationship between the Optimizing and the Changing Quadrant
  D. The relationship between the Supporting and the Optimizing Quadrant
  A. The relationship between the Changing and the Operating Quadrant

• Question 12:

  What is a key Team SMF principle?

  A. manage with a higher hierarchy
  B. separate Plan-Driven and Interrupt-Driven Work
  C. put the least expensive resources at the service desk
  D. discourage advocacy
  B. separate Plan-Driven and Interrupt-Driven Work

• Question 13:

  How can a Risks by Services List help to improve the quality of information, prioritization and decision making when assessing the impact of risks on the service?

  A. This list allows operations to appreciate the impact of specific risks on the IT infrastructure
  B. This list allows operations to look at the consequences of a risk to a specific business function or service
  C. This list can be used as a Master Risks List
  D. This list can be used to add risks to the service catalog
  B. This list allows operations to look at the consequences of a risk to a specific business function or service

• Question 14:

  What is the focus of the GRC SMF in the Operate phase?

  A. Documentation and Recording
  B. IT environment and configuration
  C. Management Reviews
  D. Policy retirement
  A. Documentation and Recording

• Question 15:

  Which Service Management Function (SMF) has Network hardware configuration as a key concept?

  A. Configuration Management
  B. Infrastructure Management
  C. Network Administration
  D. Security Management
  C. Network Administration

• Question 16:

  Of which Service Management Function (SMF) is deploying reliable services smoothly an objective?

  A. Change Management
  B. Configuration Management
  C. Release Management
  D. Service Monitoring and Control
  C. Release Management

• Question 17:

  The purpose of the Policy and Control MR is to provide IT management with an understanding of what?

  A. How risks to achieving goals are being addressed.
  B. A prediction of the burden of control so that it can adjust appropriately for desired benefits during the operational stage.
  C. An evaluation of external policy mandates as given by the Service Level Manager.
  D. Whether control environment is legal.
  A. How risks to achieving goals are being addressed.

• Question 18:

  What fundamental principle of the Changing Quadrant is recognized as a key, sustainable business advantage?

  A. The ability to quickly change and adapt the operations environment
  B. The ability to quickly implement new technologies
  C. The need for a customer oriented change approach
  D. The Operations Management Review
  A. The ability to quickly change and adapt the operations environment

• Question 19:

  Which of the following is one of the objectives of the Operating Quadrant?

  A. cost effective operating of Service solutions
  B. forecast future activity for IT operations
  C. proactively monitor and self-heal system problems
  D. resolve incidents
  C. proactively monitor and self-heal system problems

• Question 20:

  What does the Reliability SMF process flow include?

  A. Assess, monitor and control risk
  B. Define service requirements
  C. Ensure good service
  D. Maintain work instructions
  B. Define service requirements