EXIN EX0-102 Online Practice Questions and Exam Preparation

EXIN EX0-102 Online Questions & Answers

• Question 71:

  Of which Service Management Function (SMF) is deploying reliable services smoothly an objective?

  A. Change Management
  B. Configuration Management
  C. Release Management
  D. Service Monitoring and Control
  C. Release Management

• Question 72:

  Within the operations life cycle, which Operations Management Review (OMR) follows the Supporting Quadrant?

  A. Change Initiation Review
  B. Operations Review
  C. Release Readiness Review
  D. Service Level Agreement (SLA) Review
  D. Service Level Agreement (SLA) Review

• Question 73:

  Which of the following is a key requirement for planning service solutions?

  A. a managed IT environment
  B. a milestone-driven implementation process
  C. take the perspective of end-to-end services
  D. understanding of the business and the operational requirements
  D. understanding of the business and the operational requirements

• Question 74:

  Does the concept ision?identify what a project team can accomplish within its constraints?Does the concept ?ision?identify what a project team can accomplish within its constraints?

  A. Yes
  B. No
  B. No

• Question 75:

  What is the main difference between the Manage Layer and the other Phases?

  A. It is the first activity of the lifecycle approach.
  B. Its processes take place in all phases of the lifecycle.
  C. It is the closing activity of the lifecycle.
  D. It is not part of the lifecycle at all.
  B. Its processes take place in all phases of the lifecycle.

• Question 76:

  Which statement is true about the SMFs in the Operate Phase?

  A. All SMFs feed the Deliver Phase.
  B. The Customer Service SMF focuses on how to resolve complex problems.
  C. The SMFs are dependant on each other.
  D. The SMFs are sequential.
  C. The SMFs are dependant on each other.

• Question 77:

  Which statement is false about the Operate phase?

  A. There are four SMFs in the Operate phase
  B. The problem management SMF belongs to the Operate phase
  C. Customer Service SMF is in the Operate phase
  D. There are two reviews in the Operate phase
  D. There are two reviews in the Operate phase

• Question 78:

  Preparing the functional specification and solution design and preparing work plans belongs to which SMF?

  A. Build
  B. Deploy
  C. Project Planning
  D. Stabilize
  C. Project Planning

• Question 79:

  Ensuring constant coverage in operations is a key principle in what Manage Layer SMF?

  A. Governance, Risk, and Compliance SMF
  B. Team SMF
  C. Operations SMF
  D. Change and Configuration SMF
  B. Team SMF

• Question 80:

  Which of the following is obtained from the Identify step of the Risk Management Process?

  A. The downstream effect of the risk
  B. The priority of the risk
  C. The probability of the risk
  D. The mitigation of the risk
  A. The downstream effect of the risk