EXIN EX0-102 Online Practice Questions and Exam Preparation

EXIN EX0-102 Online Questions & Answers

• Question 21:

  Is the primary goal of the Manage layer to establish an integrated approach to IT service management activities?

  A. Yes
  B. No
  A. Yes

• Question 22:

  Which of the following is a key element of both Capacity Management and Network Administration?

  A. Application Sizing
  B. Fault Management
  C. Network Security
  D. Performance Management
  D. Performance Management

• Question 23:

  Which of the following is a key element of the Job Scheduling Service Management Function?

  A. Batch architecture
  B. Directory types
  C. Fault Management
  D. Infrastructure optimization
  A. Batch architecture

• Question 24:

  Of which Service Management Function (SMF) is quality assurance a key element?

  A. Infrastructure Engineering
  B. Release Management
  C. Service Desk
  D. Service Level Management
  A. Infrastructure Engineering

• Question 25:

  What is the Quality Goal of the Service Role Cluster?

  A. A portfolio of business-aligned IT Services
  B. Mutually beneficial relationships with service and supply partners
  C. Quality customer support and a service culture
  D. The design of OLAs to support the Service Level Agreements
  A. A portfolio of business-aligned IT Services

• Question 26:

  For which Service Management Function (SMF) can detailed guidance be found in ITIL ?

  A. Directory Services Administration
  B. Service Desk
  C. System Management
  D. Workforce Management
  B. Service Desk

• Question 27:

  Which of the following is a type of risks list used by the MOF Risk Management Discipline?

  A. High impact Risks List
  B. Retired Risks List
  C. Security Risks List
  D. Solved Risks List
  B. Retired Risks List

• Question 28:

  Which of the following Service Management Functions (SMFs) belongs to the Operating Quadrant?

  A. Infrastructure Engineering
  B. Service Desk
  C. Service Monitoring and Control
  D. Workforce Management
  C. Service Monitoring and Control

• Question 29:

  Which of the following is a correct combination of a Service Management Function (SMF) and a key element?

  A. Availability Management - Modeling
  B. IT Service Continuity Management - Plans for Failover and Restoration
  C. Security Administration - Events
  D. Workforce Management - Resource Capacity Management
  B. IT Service Continuity Management - Plans for Failover and Restoration

• Question 30:

  What does MOF organize?

  A. Activities and processes into SMF, which are grouped together in phases that mirror the IT service lifecycle.
  B. Activities and processes into phases, which are grouped into SMFs that mirror the IT service lifecycle.
  C. Activities and processes into SMFs, which are directed by Management Reviews that mirror the IT service lifecycle.
  D. Activities and processes into phases, which are directed by Management Reviews that mirror the IT service lifecycle.
  A. Activities and processes into SMF, which are grouped together in phases that mirror the IT service lifecycle.