EXIN EX0-102 Online Practice Questions and Exam Preparation

EXIN EX0-102 Online Questions & Answers

• Question 41:

  What is the goal of the Change and Configuration SMF?

  A. Ensure that business changes are aligned with organizational direction
  B. Decrease time to resolve problems from failed changes
  C. Reduction in incidents
  D. Create an environment where changes can be made with the least amount of risk and impact to the organization
  D. Create an environment where changes can be made with the least amount of risk and impact to the organization

• Question 42:

  Which statement of the IT service lifecycle is not correct?

  A. It isolates risk to the Operate phase.
  B. It addresses the design and delivery of the IT service.
  C. It describes the life of an IT service.
  D. It represents planning and optimizing the IT service to align with the business strategy.
  A. It isolates risk to the Operate phase.

• Question 43:

  Which of the following Team Role Clusters takes part in the Changing Quadrant of the Process Model?

  A. the Operations Role Cluster
  B. the Release Role Cluster
  C. the Security Role Cluster
  D. the Service Role Cluster
  B. the Release Role Cluster

• Question 44:

  What is the IT service lifecycle composed of?

  A. Build phase, Deliver phase, Operate phase, Manage layer
  B. Manage Layer, Plan phase, Deploy phase, Operate phase
  C. Manage Layer, Plan phase, Deliver phase, Operate phase
  D. Plan phase, Develop phase, Operate phase, Manage phase
  C. Manage Layer, Plan phase, Deliver phase, Operate phase

• Question 45:

  Which Service Management Function (SMF) needs to ensure that efficient incident detection and recovery tools and processes are in place to handle any service outages that do occur?

  A. Availability Management
  B. Release Management
  C. Service Desk
  D. System Administration
  A. Availability Management

• Question 46:

  Which Service Management Function (SMF) is also addressed as an ITIL process?

  A. Security Management
  B. Storage Management
  C. System Management
  D. Workforce Management
  A. Security Management

• Question 47:

  Which SMF provides root cause analysis?

  A. Incident Management
  B. Problem Management
  C. Stabilizing
  D. Testing
  B. Problem Management

• Question 48:

  Which SMF is found in the Operate phase of the IT service lifecycle?

  A. Envision
  B. Service Monitoring and Control
  C. Service Desk
  D. Team
  B. Service Monitoring and Control

• Question 49:

  Does each role type have a set of accountabilities associated with it in the Team SMF?

  A. Yes
  B. No
  B. No

• Question 50:

  Which of the following is one of the principles that the MOF Process Model addresses to assist the support and delivery of services?

  A. Cost management
  B. Portfolio management
  C. Strong teams
  D. Structured architecture
  D. Structured architecture