EXIN EX0-102 Online Practice Questions and Exam Preparation

EXIN EX0-102 Online Questions & Answers

• Question 31:

  Which Service Management Function (SMF) or Operations Management Review (OMR) needs to ensure that the key operational knowledge remains current and accessible to all members of the operations staff?

  A. Workforce Management
  B. Operations Review
  C. Service Level Agreement (SLA)
  D. Release Management
  B. Operations Review

• Question 32:

  Of which Service Management Function (SMF) is monitoring the application of security measures a key element?

  A. Incident Management
  B. Security Administration
  C. Security Management
  D. Service Monitoring and Control
  C. Security Management

• Question 33:

  Why is the cooperation between MSF and MOF important?

  A. Because MOF is based on MSF
  B. Because MSF and MOF are based on ITIL
  C. Because MSF is based on MOF
  D. Because neither MOF nor MSF cover the entire IT life cycle
  D. Because neither MOF nor MSF cover the entire IT life cycle

• Question 34:

  Which of the following is a Role Cluster in the MOF Team Model?

  A. the Change Role Cluster
  B. the Operations Role Cluster
  C. the Quality Role Cluster
  D. the Track and Report Role Cluster
  B. the Operations Role Cluster

• Question 35:

  Which of the following describes the concept of Service Management Functions (SMFs)?

  A. a model for measuring the performance of the process
  B. a model for organizing IT staff
  C. organizational units that support IT operations
  D. processes, procedures and policies to deliver and support IT service solutions
  D. processes, procedures and policies to deliver and support IT service solutions

• Question 36:

  What is the primary goal of the Operate phase?

  A. ensure that deployed services are operated, monitored and supported all the time
  B. ensure high availability of services
  C. ensure that deployed services are operated, monitored and supported within agreed SLA targets
  D. ensure that IT services are restored as quickly as possible
  C. ensure that deployed services are operated, monitored and supported within agreed SLA targets

• Question 37:

  Which of the following is not a primary guideline for the MOF Team Model?

  A. building strong synergistic, virtual teams
  B. effectively responding to genuine business needs and demands
  C. providing great customer service
  D. utilizing IT automation and knowledge management tools
  B. effectively responding to genuine business needs and demands

• Question 38:

  What is the correct order for the five SMFs found in the Deliver Phase?

  A. Project Planning, Envision, Build, Deploy, Stabilize
  B. Envision, Project Planning, Build, Stabilize, Deploy
  C. Envision, Build, Project Planning, Deploy, Stabilize
  D. Envision, Project Planning, Stabilize, Build, Deploy
  B. Envision, Project Planning, Build, Stabilize, Deploy

• Question 39:

  Within the operations life cycle, which Operations Management Review follows the Changing Quadrant?

  A. Change Initiation Review
  B. Operations Review
  C. Release Readiness Review
  D. Service Level Agreement (SLA) Review
  C. Release Readiness Review

• Question 40:

  What ITIL process maps to the optimizing quadrant?

  A. Change Management
  B. Incident Management
  C. Security Administration
  D. Service Level Management
  D. Service Level Management