EXIN EX0-102 Online Practice Questions and Exam Preparation

EXIN EX0-102 Online Questions & Answers

• Question 141:

  To which Service Management Functions does the Risk Management Discipline apply?

  A. To all Service Management Functions
  B. To IT Service Continuity Management and Availability Management
  C. To IT Service Continuity Management and Change Management
  D. To IT Service Continuity Management and Security Management
  A. To all Service Management Functions

• Question 142:

  On which activity are the proactive functions of the Supporting Quadrant highly dependent?

  A. Checking the Configuration Management database
  B. Release Readiness Review
  C. Reporting on Service Level Agreements (SLAs)
  D. Service Monitoring
  D. Service Monitoring

• Question 143:

  What is an outcome of the Envision SMF?

  A. IT Services are seamlessly matched to business strategy and objectives.
  B. Improved business functionality, competitiveness, and efficiency.
  C. The design and features of the solution are clearly documented in the functional specification.
  D. The vision and scope of the project are clearly documented and understood by the team and the customer.
  D. The vision and scope of the project are clearly documented and understood by the team and the customer.

• Question 144:

  To which Quadrant of the Process Model does the Infrastructure Role Cluster predominantly align?

  A. Changing
  B. Operating
  C. Optimizing
  D. Supporting
  C. Optimizing

• Question 145:

  One of the SMFs in the Manage Layer is called the RC SMF?One of the SMFs in the Manage Layer is called the ?RC SMF? What does the C stand for?

  A. Change
  B. Compliance
  C. Configuration
  D. Control
  B. Compliance

• Question 146:

  What is compliance?

  A. An application of risk management that ensures IT's conformance with company-specific policies, governmental regulations and laws
  B. A design that involves understanding the business requirements and defining the features that users need to do their job
  C. A plan that aligns an organization objectives into a cohesive approach to deliver services that support business strategyA plan that aligns an organization? objectives into a cohesive approach to deliver services that support business strategy
  D. A state that occurs when the technical and business goals of the IT organization match the goals of the overall business
  A. An application of risk management that ensures IT's conformance with company-specific policies, governmental regulations and laws

• Question 147:

  Which Management Review (MR) would analyze results and take action to improve performance?

  A. Change Initiation MR
  B. Operational Health MR
  C. Projects Plan MR
  D. Release Readiness MR
  B. Operational Health MR

• Question 148:

  Which SMF has 'Filter the problem' as a process step?

  A. Customer Service
  B. Service Monitoring and Control
  C. Operations
  D. Problem Management
  D. Problem Management

• Question 149:

  What Team SMF accountabilities are primarily represented in the Operate Phase?

  A. Architecture and Solutions
  B. Operations and Support
  C. Service and Compliance
  D. Support and Manage
  B. Operations and Support

• Question 150:

  What is the relationship between releases and changes?

  A. A change includes both changed hardware and software components and components that were not changed. A release only includes changed hardware and software components.
  B. Changes are incorporated into the IT environment by releases.
  C. Releases and changes are incorporated into the IT environment independently of each other.
  D. Releases are incorporated into the IT environment by changes.
  B. Changes are incorporated into the IT environment by releases.