EXIN EX0-102 Online Practice Questions and Exam Preparation

EXIN EX0-102 Online Questions & Answers

• Question 81:

  The MOF Team Model is based on which concept?

  A. That an operations team must achieve a number of key quality goals to be successful
  B. That clear expectations must be set with the customers
  C. That operations must be monitored and reviewed
  D. That processes must be combined with operational management
  A. That an operations team must achieve a number of key quality goals to be successful

• Question 82:

  How is the MOF guidance meant to be applied?

  A. across service solutions
  B. per function team
  C. per platform
  D. per service component
  A. across service solutions

• Question 83:

  To what ITIL category do the Service Management Functions (SMFs) in the Changing Quadrant directly map?

  A. Customer Relationship Management
  B. Service Delivery
  C. Service Level Management
  D. Service Support
  D. Service Support

• Question 84:

  Which of the following is one of the key objectives to focus on in delivering a portfolio of IT services to the business?

  A. Effectively and efficiently deploy service solutions to users
  B. Establish clear project goals, roles and responsibilities
  C. Excellence in technology
  D. To provide an approach to assessing software process maturity
  A. Effectively and efficiently deploy service solutions to users

• Question 85:

  According to the MOF guidance, which of the following is a key requirement for planning Service Solutions?

  A. A managed IT environment
  B. A milestone-driven implementation process
  C. Proactive Risk Management
  D. Understanding of the business and the operational requirements
  D. Understanding of the business and the operational requirements

• Question 86:

  When is the milestone review report signed off in the Project Planning SMF?

  A. After approving the request for change
  B. After approving the functional specification, master project plan and master schedule
  C. After it has been transferred to IT Operations
  D. Before approving the functional specification, master project plan and master schedule
  B. After approving the functional specification, master project plan and master schedule

• Question 87:

  What is a key outcome of the Financial Management SMF?

  A. Delivered business value
  B. IT has a strategic plan
  C. Proactive and cost justified availability plan
  D. Regulatory compliance
  A. Delivered business value

• Question 88:

  Which of the following is one of the four possible Risk Management situations that should be considered in risk status reports?

  A. Control
  B. Close
  C. Plan
  D. Variance
  D. Variance

• Question 89:

  Which of the following is a Role Cluster in the MOF Team Model?

  A. The Changing Role Cluster
  B. The Partner Role Cluster
  C. The Risk Management Role Cluster
  D. The SLA Review Role Cluster
  B. The Partner Role Cluster

• Question 90:

  What does the focus of the Change and Configuration SMF in the Plan phase include?

  A. Architectural change
  B. Corporate strategy transfer to IT strategy
  C. Legal and compliance representation
  D. Process and procedure
  A. Architectural change