EXIN EX0-102 Online Practice Questions and Exam Preparation

EXIN EX0-102 Online Questions & Answers

• Question 61:

  Which SMF is not part of the Manage Layer?

  A. Change and Configuration SMF
  B. GRC SMF
  C. Incident and Problem SMF
  D. Team SMF
  C. Incident and Problem SMF

• Question 62:

  Which is not a goal of the Project Planning SMF?

  A. Approve all changes to the project
  B. Deliver a clearly scoped project plan
  C. Deliver a functional specification
  D. Produce a master project schedule
  A. Approve all changes to the project

• Question 63:

  What is an outcome of the Envision SMF?

  A. Conceptual design of the proposed solution is recorded as part of the vision document.
  B. The plan for the project is clearly understood by the team and the customer.
  C. The project runs to a strict timetable.
  D. The project risks are clearly documented and understood by the team and the customer.The project? risks are clearly documented and understood by the team and the customer.
  A. Conceptual design of the proposed solution is recorded as part of the vision document.

• Question 64:

  What does the Reliability SMF process flow include?

  A. Define service requirements
  B. Monitoring and improving plans
  C. Planning
  D. all of the above
  D. all of the above

• Question 65:

  Which of the following is a responsibility of the Operations Role Cluster?

  A. detecting intrusions and protecting against viruses
  B. managing business-to-business trading interfaces
  C. managing IT-procurement and purchasing functions
  D. prioritizing service improvement requests and identifying gaps for future functionality
  B. managing business-to-business trading interfaces

• Question 66:

  What is not a focus of the Change and Configuration SMF in the Operate phase?

  A. Base-lining IT environment and configuration
  B. Carrying out processes and procedures
  C. Dealing with Standard Changes
  D. Ensuring Policy compliance
  D. Ensuring Policy compliance

• Question 67:

  Which of the following describes the concept of Service Management Functions (SMFs)?

  A. a model for measuring the performance of the process
  B. a model for organizing IT staff
  C. organizational units that support IT operations
  D. processes, procedures and policies to deliver and support IT service solutions
  D. processes, procedures and policies to deliver and support IT service solutions

• Question 68:

  Which Management Review (MR) provides a bridge between the Plan Phase and the Deliver Phase?

  A. The Operational Health MR
  B. The Portfolio MR
  C. The Policy and Control MR
  D. The Service Alignment MR
  B. The Portfolio MR

• Question 69:

  Which is a correct statement about the Deliver Phase?

  A. It creates an IT strategy to provide value to the business strategy.
  B. It is the foundational layer for MOF.
  C. It incorporates the best practices of the Microsoft Solutions Framework.
  D. It has four SMFs.
  C. It incorporates the best practices of the Microsoft Solutions Framework.

• Question 70:

  Which is not part of the Envision SMF process flow?

  A. approve the vision/scope document
  B. organize the core project team
  C. write the vision/scope document
  D. write the project plan
  D. write the project plan