MB2-712 Exam Details

  • Exam Code
    :MB2-712
  • Exam Name
    :Microsoft Dynamics CRM 2016 Customization and Configuration
  • Certification
    :Microsoft Certifications
  • Vendor
    :Microsoft
  • Total Questions
    :93 Q&As
  • Last Updated
    :Jan 11, 2026

Microsoft MB2-712 Online Questions & Answers

  • Question 1:

    You have four sales managers. Each sates manager is located in a different business unit and is assigned the Sales Manager security role. The sales managers have access to the records of every sales user in their respective business unit

    and the subordinate business units.

    You need to recommend a solution to provide the sales managers with access to all of the records created by the sales users across all of the business units. The solution must prevent access to the case records.

    What should you include in the recommendation?

    A. the Sales Managers security role privileges set to Parent: Child Business Units
    B. the Position hierarchy
    C. the Manager hierarchy
    D. the security roles assigned to the sales managers from the root business unit

  • Question 2:

    You have a Dynamics CRM organization.

    You have a team named Team1 that has three members named User1, User2 and User3.

    Team1 currently owns 200 active contacts.

    User1 fails to see the records assigned to Team1 from the default view. User1 sees only the records assigned to her.

    You need to resolve the issue reported by User1.

    What are two possible ways to achieve the goal? Each correct answer presents a complete solution.

    A. Configure a new default view for User1, User2, and User3.
    B. Configure the security role assigned to Team1.
    C. Configure the default view to include the records owned by Team1.
    D. Configure the security role assigned to User1.

  • Question 3:

    You are preparing entity customizations that will be exported as part of a managed solution.

    You need to identify for which field types of an entity you can customize the Managed Properties.

    Which two field types should you identify? Each correct answer presents a complete solution.

    A. a custom field on a system entity
    B. a system field on a system entity
    C. a custom field on a custom entity
    D. a system field on a custom entity

  • Question 4:

    A user is creating a new workflow and accidentally sets the primary entity to Contract instead of Contact. You need to ensure that the primary entity of the workflow is set to Contact. What should you do?

    A. Instruct the user to deactivate the workflow, and then instruct a system administrator to change the primary entity.
    B. Instruct the user to assign the workflow to a system administrator, and then instruct the administrator to modify the primary entity.
    C. Instruct the user to deactivate the workflow, and then to change the primary entity.
    D. Instruct the user to delete the workflow, and then to create a new workflow.

  • Question 5:

    You create a new mailbox record for a user.

    You define the synchronization methods for incoming and outgoing email, contacts, tasks, and appointments.

    You need to ensure that the mailbox can send and receive email.

    Which two actions should you perform? Each correct answer presents part of the solution.

    A. Set the Is Forward Mailbox setting to Yes.
    B. Configure the Approve Email setting.
    C. Set the Is Forward Mailbox setting to No.
    D. Configure the Apply Default Email Settings setting.
    E. Configure the Test and Enable Mailboxes setting.

  • Question 6:

    A user attempts to import data to Dynamics CRM, but all of the records fail to import because of a business rule that you created. You need to ensure that the user can import the records successfully.

    A. Change the scope of the business rule to Entity. Instruct the user to import the data again.
    B. Add an action to the business rule to hide the field. Instruct the user to import the data again.
    C. Run the import by using the System Administrator account
    D. Change the scope of the business rule to All Forms. Instruct the user to import the data again.

  • Question 7:

    You create two solutions named A and B in the same Dynamics CRM organization. You add the account entity to both solutions.

    You need to identify what will occur when you attempt to change the display name of Account to Company in solution A .

    What should you identify?

    A. The display name of Account in solution B will remain unchanged.
    B. The next time you use solution B, you will be prompted to choose which display name to use.
    C. You will be prevented from renaming Account to Company.
    D. The display name of Account in solution B will also change.

  • Question 8:

    You are the new administrator for an existing Dynamics CRM organization.

    The prior administrator made auditing available in CRM, and then turned off auditing for the account records. You need to implement auditing for the account records. What should you do?

    A. Assign the View Audit Summary privilege.
    B. Delete the previous audit log partitions.
    C. Modify the account entity definition.
    D. Assign the View Audit History privilege.

  • Question 9:

    You have a Dynamics CRM organization that has two business units named Sales and Marketing.

    A user moves from the Sales business unit to the Marketing business unit As a result the user can no longer access CRM.

    You need to ensure that the user can access CRM.

    What should you do?

    A. Rename the security roles for the Marketing business unit to match the security roles for the Sales business unit
    B. Restart the CRM server processes.
    C. Assign security roles to the user for the Marketing business unit
    D. Move the security roles for the Marketing business unit to a custom solution.

  • Question 10:

    You have a Dynamics CRM organization.

    You create an option set for a view. The option set contains the values configured as shown in the following table.

    What is the default sort order of the labels?

    A. Two, One, Four, Three
    B. Four, One. Three, Two '
    C. One, Two, Three, Four
    D. Two, One, Three, Four

Tips on How to Prepare for the Exams

Nowadays, the certification exams become more and more important and required by more and more enterprises when applying for a job. But how to prepare for the exam effectively? How to prepare for the exam in a short time with less efforts? How to get a ideal result and how to find the most reliable resources? Here on Vcedump.com, you will find all the answers. Vcedump.com provide not only Microsoft exam questions, answers and explanations but also complete assistance on your exam preparation and certification application. If you are confused on your MB2-712 exam preparations and Microsoft certification application, do not hesitate to visit our Vcedump.com to find your solutions here.