MB2-712 Exam Details

  • Exam Code
    :MB2-712
  • Exam Name
    :Microsoft Dynamics CRM 2016 Customization and Configuration
  • Certification
    :Microsoft Certifications
  • Vendor
    :Microsoft
  • Total Questions
    :93 Q&As
  • Last Updated
    :Jul 14, 2026

Microsoft MB2-712 Online Questions & Answers

  • Question 81:

    You receive leads that are generated from your company's website.

    Once the leads are in Dynamics CRM, they must be assigned to a specific CRM user based on the city from which the lead came, and then moved to the queue of the user.

    You plan to create a workflow to manage the process.

    You need to identify which event should be used to trigger the workflow.

    A. Record is assigned.
    B. Record status changes.
    C. Record is created.
    D. Record is deleted.

  • Question 82:

    You need to model a relationship between the account entity and the contact entity to track the advisory board members of accounts.

    You need to use connections to model the relationship between the account and contact entities.

    What should you do?

    A. Create a one-to-many (1:N) relationship between the account and contact entities, and then use two connection roles to represent each side of the new 1:N relationship.
    B. Create a connection entity, and then use two connection roles to represent each entity in the relationship.
    C. Use two connection roles to represent each side of the relationship.
    D. Create a many-to many (N:N) relationship between the account and contact entities, and then use two connection roles to represent each side of the new N:N relationship.

  • Question 83:

    You have a Dynamics CRM development environment and a Dynamics CRM production environment.

    You have a project solution in the development environment.

    You need to import the solution to the production environment as a managed solution.

    What should you do?

    A. Change the options of the Import Solution dialog box to import the solution as managed.
    B. Use the Package Deployer for Microsoft Dynamics CRM to import the unmanaged solution to CRM as managed.
    C. Ask a developer to change the options of the import API so that CRM imports the unmanaged solution as managed.
    D. Export an unmanaged solution and select Managed for the package type. Import the exported solution to the production environment.

  • Question 84:

    You have a custom entity named Entity1 that has three activated business process flows named BPF2. BPF2. and BPF3, You need to ensure that BPF2 in visible only to customer service representatives from the web client. What should you do? What should you do?

    A. Branch the process flow.
    B. Configure security roles.
    C. Edit the process scope.
    D. Rename BPF2 to come before BPF1.
    E. Edit the definition of Entity1.

  • Question 85:

    You are creating a new entity.

    You need to configure the parent-child access level on an entity privilege for security roles.

    Which type of entity ownership should you use?

    A. Organization
    B. System
    C. User or Team
    D. Business Unit

  • Question 86:

    You have a Dynamics CRM Online organization.

    You create an entity named Score to track a player's scores in a game. The ownership of the entity is set to Organization

    You need to change the ownership to User or Team. The solution must minimize administrative effort.

    What should you do?

    A. Delete the entity and recreate it.
    B. Instruct the Microsoft Office 365 global administrator to use the web client to edit the entity properties.
    C. Use the web client to edit the entity properties.
    D. Use Microsoft SQL Server Management Studio to modify the entity properties.

  • Question 87:

    You need to identify which types of data can be included in a business process flow.

    Which three types of data should you identify? Each correct answer presents a complete the solution.

    A. data from an attached Microsoft OneNote notebook
    B. data from the primary entity
    C. data from a related entity
    D. data from an unrelated entity
    E. data from a Microsoft Office group

  • Question 88:

    You are creating a relationship between two entities.

    You need to define a relationship type that will create a lookup field on one of the entities.

    Which type of relationship should you use?

    A. a one-to-one (1:1) relationship
    B. a relationship implemented by using connections
    C. a many-to-many (N:N) relationship
    D. a one-to-many (1:N) relationship

  • Question 89:

    You have a Dynamics CRM organization.

    You enable Manager Hierarchy security.

    You have the users shown in the following table.

    You need to identify which actions the Vice President can perform. What should you identify?

    A. Read and update the records owned by Sales Manager. Read and update the records owned by Sales User.
    B. Read and update the records owned by Sales Manager. Read the records owned by Sales User.
    C. Read and update the records owned by Sales Manager. Read the records owned by CEO.
    D. Read all of the records in the organization. Edit the records owned by Sates Manager.

  • Question 90:

    You modify the Account form to contain the contain the tabs configured and ordered as shown in the following table.

    You need to identify which tabs will be displayed by default on Dynamics CRM for tablets. Which tabs should you identify?

    A. only General. Address Info, and Reseller Info
    B. only General, Address Info, Reseller Info, and Additional Info
    C. only General, Details, Address Info, Reseller Info, and Additional Info
    D. only General, Details. Address Info, and Reseller Info

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