MB2-712 Exam Details

  • Exam Code
    :MB2-712
  • Exam Name
    :Microsoft Dynamics CRM 2016 Customization and Configuration
  • Certification
    :Microsoft Certifications
  • Vendor
    :Microsoft
  • Total Questions
    :93 Q&As
  • Last Updated
    :Jul 14, 2026

Microsoft MB2-712 Online Questions & Answers

  • Question 31:

    You work in a customer service organization.

    Sometimes, when a new record is created, a customer service representative must capture additional data.

    When this occurs, the representative must call the customer to capture the missing data.

    Each record may be missing different data.

    You need to identify which process type you must use to capture the data.

    What should you identify?

    A. a real-time workflow
    B. a dialog
    C. a custom action
    D. a business rule

  • Question 32:

    You have a Dynamics CRM Online organization.

    You need to identify the maximum number of rollup fields that you can define for an entity by default-

    What should you identify?

    A. 5
    B. 10
    C. 30
    D. 100

  • Question 33:

    You plan to configure security for a Dynamics CRM organization. You enable field -level security on a field You establish a profile that can read and modify the field. You need to ensure that a user can read and modify the field. What are two possible ways to achieve the goal? Each correct answer presents a complete solution.

    A. Assign the profile to the user.
    B. Configure the user as the owner of the profile.
    C. Assign the profile to a security role to which the user is assigned.
    D. Assign the profile to a team of which the user is a member.

  • Question 34:

    You have a user who must import a file every Monday. The file contains contacts from events the user attended during the weekend.

    The events are scheduled every weekend for the next 18 months.

    You need to prevent duplicate contacts from being created when the user Imports the contacts.

    What should you do?

    A. Create a real-time workflow.
    B. Add a duplicate detection rule to the data map.
    C. Schedule a duplicate detection job.
    D. Apply a duplicate detection rule to the Import Data Wizard.

  • Question 35:

    You import a managed solution to a Dynamics CRM organization. The solution contains a new entity named Loan. The Loan entity is not referenced by any other solutions in the organization.

    After a few months, the decision is made to stop using the solution.

    You need to identify what will occur to the entity definition and the entity data if you attempt to delete the solution.

    What should you identify?

    A. The solution will be deleted, but the entity data will remain for historical reference.
    B. You will be prevented from deleting the solution.
    C. You will be prompted to export a copy of the data during the delete process.
    D. The entity definition and the entity data will be deleted.

  • Question 36:

    You have a Dynamics CRM organization.

    You have a system view for contacts that is used only by a user named User1. Currently, the system view is listed as the first view for a* of the users.

    You need to ensure that the view is available to User1only.

    Which two actions should you perform? Each correct answer presents part of the solution.

    A. Export the view as system, and then reimport the view as personal.
    B. Instruct User1 to use Advanced Find.
    C. Deactivate the system view.
    D. Configure the filter criteria on the system view to include only the records of User1.

  • Question 37:

    You have a custom entity.

    You need to add a date field that displays the date a user was hired. You must ensure that the value in the field remains the same, regardless of the time zone in which the field is viewed.

    What are two possible ways to configure the field? Each correct answer presents a complete solution.

    A. Set the Behavior to User Local.
    B. Set the Format to Date Only,
    C. Set the Behavior to Time-Zone Independent.
    D. Set the Behavior to Date Only.

  • Question 38:

    You use server-side synchronization for email in a Dynamics CRM organization.

    An office assistant reports that he is unable to send email on behalf of his manager. The manager can send and receive email as expected.

    You need to ensure that the office assistant can send email on behalf of the manager.

    What should you do?

    A. Instruct the office assistant to modify the Email settings in personal options.
    B. Reconfigure the outgoing configuration settings for the mailbox of the assistant.
    C. Edit the email server configuration.
    D. Instruct the manager to modify the Email settings in personal options.

  • Question 39:

    You have a business rule that has a scope of AM Forms.

    You discover that the business rule does not execute on forms when users access the forms. You need to ensure that the business rule executes on the forms when accessed by the users. What should you do?

    A. Assign the users permission to read the business rule.
    B. Change the scope of the business rule from All Forms to Entity.
    C. Activate the business rule.
    D. Enable the execution of the business rule from the System Settings.

  • Question 40:

    You configure a new entity in a Dynamics CRM organization.

    You create fields, forms, and views for the new entity.

    You can view the new entity records as expected in the user interface.

    Users report that they fail to view the entity records.

    You need to ensure that the users can view the entity records.

    A. Publish the changes.
    B. Add permissions to the security roles of the users.
    C. Add the entity to and custom solution.
    D. Configure the relationships.

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