MB2-712 Exam Details

  • Exam Code
    :MB2-712
  • Exam Name
    :Microsoft Dynamics CRM 2016 Customization and Configuration
  • Certification
    :Microsoft Certifications
  • Vendor
    :Microsoft
  • Total Questions
    :93 Q&As
  • Last Updated
    :Jul 14, 2026

Microsoft MB2-712 Online Questions & Answers

  • Question 11:

    On the contact entity, you are creating a business rule that has the Set visibility action. You need to identify which form elements you can control by using the Set visibility action. What should you identify?

    A. the sub-grids and quick view forms only
    B. the form fields, form sections, and form tabs only
    C. the form fields only
    D. all of the form elements

  • Question 12:

    You have a Dynamics CRM organization that contains a custom activity entity named TimeSheet.

    You have a user named User1 who uses Dynamics CRM for tablets apps.

    User1 can see the system activities in the app, but fails to see TimeSheet. You need to ensure that Userl can see TimeSheet.

    What should you do?

    A. Enable TimeSheet for mobile.
    B. Configure the activity pointer for mobile.
    C. Assign a security role to User1.
    D. Configure the mobile express form for TimeSheet.

  • Question 13:

    You have a Dynamics CRM organization that contains the business units configured as shown in the following table.

    You configure Businessunit2 to have the Default business unit as a parent, You need to identify which business unit is now the parent of Businessunit4. Which business unit should you identify?

    A. Default
    B. Businessunit2
    C. Businessumt3
    D. Businessunit1

  • Question 14:

    At your company, a user named User1 uses Dynamics CRM Online.

    User1 leaves the company.

    You need to prevent User1 from accessing CRM Online. What are two possible ways to achieve the goal? Each correct answer presents a complete solution.

    A. Reassign the records owned by User1.
    B. Disable User1 in CRM.
    C. Delete User1 from Microsoft Office 365.
    D. Revoke the Microsoft Office license.
    E. Revoke the CRM license.

  • Question 15:

    You need to make a business process flow for a custom entity. What should you do first?

    A. Perform a Save As on an existing business process flow.
    B. Place the business process flow in the default solution.
    C. Add a process that has a reference to the custom entity.
    D. Enable the entity for business process flows.

  • Question 16:

    You are preparing entity customizations that will be exported as part of a managed solution.

    You need to identify for which field types of an entity you can customize the Managed Properties.

    Which two field types should you identify? Each correct answer presents a complete solution.

    A. a custom field on a system entity
    B. a system field on a system entity
    C. a custom field on a custom entity
    D. a system field on a custom entity

  • Question 17:

    The account of a user named User1 is assigned three security rotes. The security roles are defined as shown in the following tables.

    You need to identify which permissions to the account entity are assigned to User1. What should you identify?

    A. - Read Organization Write User Delete None
    B. - Read Business Unit Write None Delete None
    C. - Read User Write Business Unit Delete User
    D. - Read User Write None Delete None
    E. - Read Organization Write Business Unit Delete User

  • Question 18:

    You have a Dynamics CRM organization that contains the business units and security roles shown in the following table.

    A user named User1 belongs to Businessunit1 and is assigned the Salesperson and the Branch Manager security roles.

    User1 is promoted and given a new job. The account of User1 is moved to Busmessunit2.

    You need to identify which security roles were assigned to User1 after the user moved to Businessunit2.

    What should you identify?

    A. Salesperson only
    B. Salesperson and Sales Manager
    C. none
    D. Salesperson and Location Manager

  • Question 19:

    Your company uses Dynamics CRM Online.

    You have an entity that has the ownership set to User or Team.

    You need to add a drop-down list to the entity. The drop-down list will contain six list items, and will trigger a workflow that has a custom activity.

    What should you do?

    A. Use a real time workflow.
    B. Use the trigger option from Microsoft SQL Server.
    C. Add an option set field to the entity.
    D. Add a lookup field to the entity.

  • Question 20:

    You enable access teams on the account entity and you create a new access team template named Collaborate Access. You need to ensure that users can share account records by using Access Teams. What should you do?

    A. Add a sub-grid of all the record types to the Account form that points to the accounts.
    B. Add a sub-grid of the related record types to the Account form that points to the accounts.
    C. Add a sub-grid of the related record types to the Account form that points to the users.
    D. Add a sub-and of all the record types to the Account form that points to the users.

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