MB2-712 Exam Details

  • Exam Code
    :MB2-712
  • Exam Name
    :Microsoft Dynamics CRM 2016 Customization and Configuration
  • Certification
    :Microsoft Certifications
  • Vendor
    :Microsoft
  • Total Questions
    :93 Q&As
  • Last Updated
    :Jul 14, 2026

Microsoft MB2-712 Online Questions & Answers

  • Question 21:

    You have a Dynamics CRM organization.

    You have a team named Team1 that has three members named User1, User2 and User3.

    Team1 currently owns 200 active contacts.

    User1 fails to see the records assigned to Team1 from the default view. User1 sees only the records assigned to her.

    You need to resolve the issue reported by User1.

    What are two possible ways to achieve the goal? Each correct answer presents a complete solution.

    A. Configure a new default view for User1, User2, and User3.
    B. Configure the security role assigned to Team1.
    C. Configure the default view to include the records owned by Team1.
    D. Configure the security role assigned to User1.

  • Question 22:

    You have a custom entity that has an active business process flow.

    You no longer need the business process flow.

    You need to ensure that you can delete the business process flow.

    What should you do?

    A. Modify the process options on the definition for the custom entity.
    B. Change the primary entity of the business process flow.
    C. Deactivate the business process flow.
    D. Delete all of the open records that use the business process flow.

  • Question 23:

    A user attempts to import data to Dynamics CRM, but all of the records fail to import because of a business rule that you created. You need to ensure that the user can import the records successfully.

    A. Change the scope of the business rule to Entity. Instruct the user to import the data again.
    B. Add an action to the business rule to hide the field. Instruct the user to import the data again.
    C. Run the import by using the System Administrator account
    D. Change the scope of the business rule to All Forms. Instruct the user to import the data again.

  • Question 24:

    You have a Dynamics CRM organization.

    Users access CRM from the web and from mobile apps.

    You plan to add a new entity to the organization.

    You need to ensure that the users can see the entity records from the web and from the mobile apps.

    What should you do?

    A. Activate the mobile express form.
    B. Configure the mobile express form.
    C. Modify the entity definition.
    D. Enable the users for offline access.

  • Question 25:

    You are modifying a Dynamics CRM form for a custom entity.

    You need to identify which parts of the CRM form users can use to modify data.

    Which two parts should you identify? Each correct answer presents a complete solution.

    A. Navigation
    B. Footer
    C. Header
    D. Body

  • Question 26:

    You have an entity that has two activated business process flows named BPF1 and BPFZ A user starts a process by using BPF1, but then discovers that BPF2 must be used. What should you tell the user?

    A. If you switch to BPF2, the stages from BPF2 will be retained.
    B. Ownership of the records created in BPF1 will be assigned to the system when you switch to BPF2.
    C. If you can access BPF1 and BPF2, you can switch between them at any time.
    D. The data entered while using BPF1 will be lost when you switch to BPF2.

  • Question 27:

    You have a Dynamics CRM organization.

    You create an option set for a view. The option set contains the values configured as shown in the following table.

    What is the default sort order of the labels?

    A. Two, One, Four, Three
    B. Four, One. Three, Two '
    C. One, Two, Three, Four
    D. Two, One, Three, Four

  • Question 28:

    You have a Dynamics CRM organization.

    You need to ensure that sales users can access the organization by using the Microsoft Dynamics CRM Windows Store app.

    What should you do?

    A. Modify the System Settings for the organization.
    B. Assign the Delegate user role to the users.
    C. Configure a server profile.
    D. Enable the CRM for mobile security privilege for a security role.

  • Question 29:

    You have a Dynamics CRM organization. The organization does not use CRM for marketing.

    You need to prevent Marketing from displaying on the Account form navigation.

    What should you do?

    A. Delete all of the items in the Marketing group.
    B. Hide the Marketing group.
    C. Minimize the Marketing group.
    D. Delete the Marketing group.

  • Question 30:

    You need to implement a process. The process must perform the following:

    Run when a new account is created

    Make changes to the account as the user who created the account.

    Send an email message to the account as the owner of the account. This may be a different user than the user who created the account. Which process type should you use?

    A. a workflow
    B. a business process flow
    C. a business rule
    D. a dialog

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