ServiceNow CIS-Event Management CIS-EM Questions & Answers

• Question 1:

  HOTSPOT

  In what sequence are events processed?

  Hot Area:

  

  Correct Answer:

  

  https://docs.servicenow.com/en-US/bundle/tokyo-it-operations-management/page/product/event-management/concept/c_EMWhatCanItMonitor.html

• Question 2:

  Where does an operator give feedback on an automated alert grouping?

  A. Feedback attribute on the virtual alert record

  B. Feedback attribute on the child alert record

  C. Feedback attribute on the event record

  D. Feedback attribute on the alert record

  E. Dropdown box on the alert group record

  Correct Answer: D

  https://docs.servicenow.com/en-US/bundle/tokyo-it-operations-management/page/product/event-management/task/t_EMViewAlert.html

• Question 3:

  If more than one alert management rule applies to a particular alert, which of the rules will run based upon the Order of execution field?

  A. Only the alert management rule with the highest Order of execution number will run.

  B. Only the alert management rule with the lowest Order of execution number will run.

  C. All alert management rules will run, from the lowest to the highest Order of execution numbers.

  D. All alert management rules will run, from the highest to the lowest Order of execution numbers.

  Correct Answer:

• Question 4:

  Within a PowerShell script, which two URI's could you use to log events directly to the ServiceNow event table? (Choose two.)

  A. https://[Your_ServiceNow_instance_URL]/rest_api/now/my_tables/em_event

  B. https://[Your_ServiceNow_instance_URL]/api/global/em/jsonv2

  C. https://[Your_ServiceNow_instance_URL]/api/now/table/em_event

  D. https://[Your_ServiceNow_instance_URL]/api/table/em_event

  E. https://[Your_ServiceNow_instance_URL]/rest_api/now/table/em_event

  Correct Answer: BC

  https://docs.servicenow.com/bundle/tokyo-application-development/page/integrate/inbound-rest/concept/c_TableAPI.html#table-POST https://docs.servicenow.com/en-US/bundle/tokyo-it-operations-management/page/product/event-management/task/send-events-via-web-service.html

• Question 5:

  If you wanted to create a quick response alert rule to open an Ask Jeeves search on the description of the alert, where would it configured?

  A. Launch Applications

  B. Remediation Workflows

  C. Remediation SubFlows

  D. Operator Workspace

  Correct Answer: A

• Question 6:

  Where would you find the Priority Breakdown for an Alert?

  A. Under the More Information section

  B. Under the Activities section

  C. Under the History section

  D. Under the CI Problems section

  Correct Answer: A

• Question 7:

  What does the Asynchronous Messaging Bus (AMB) channel do on the MID Server?

  A. Opens an inbound connection to the MID Server

  B. Allows Web Server transactions to be passed to ServiceNow

  C. Sends heartbeat information to the ServiceNow instance to ensure MID is communicating

  D. Continually queries the External Communication Channel (ECC) queue via a persistent query

  Correct Answer: D

  https://docs.servicenow.com/bundle/tokyo-release-notes/page/product/mid-server/concept/ecc-queue-mid-server.html

• Question 8:

  A load balanced web application has a cluster of 5 Apache nodes. When considering impact calculation with application cluster member rule influence set to 45, how many impacted nodes within that cluster would cause the overall application service to have a degradation of service?

  A. 5

  B. 1

  C. 2

  D. 3

  E. 4

  Correct Answer: A

• Question 9:

  What is used to correctly bind an alert to an application?

  A. Correlation rules

  B. Workflows

  C. Classifiers

  D. CI identification rules

  Correct Answer: D

  https://docs.servicenow.com/en-US/bundle/tokyo-it-operations-management/page/product/event-management/reference/r_EMHowAlertsBindCI.html

• Question 10:

  If a Message Key is not provided, which fields are concatenated to make our own?

  A. Source, DNS, Node, Additional info, Metric Name

  B. Source, Type, Node, Resource, Metric Name

  C. Source, Type, DNS, Additional info, Metric Name

  D. Source, Source Instance, Node, Type, Resource

  Correct Answer: B

  https://docs.servicenow.com/en-US/bundle/tokyo-it-operations-management/page/product/event-management/concept/c_EMEventIdentifier.html