ServiceNow CIS-EM Online Practice Questions and Exam Preparation

ServiceNow CIS-EM Online Questions & Answers

• Question 1:

  HOTSPOT

  In what sequence are events processed?

  

  

• Question 2:

  Applying recommended Event Management best practice guidelines, which of the following events should generate an alert?

  A. Every event should generate an alert so you have the opportunity to resolve them all.
  B. Only events that necessitate action should generate an alert.
  C. Only the most critical events on every CI in the CMDB should generate an alert.
  D. Every event on every critical CI in the CMDB should generate an alert.
  B. Only events that necessitate action should generate an alert.

• Question 3:

  When performing CI Binding, what fields does Event Management match to the Node?

  A. CI Name, DNS, IP, MAC Address
  B. System class name, FQDN, IP or MAC address
  C. CI name, FQDN, SSH public host keys
  D. CI Name, FQDN, IP, MAC Address
  C. CI name, FQDN, SSH public host keys

• Question 4:

  Where can you look to determine what event rule created an alert? (Choose two.)

  A. Alert Activity
  B. Event Additional Information
  C. Event Processing Notes
  D. Alert Message Key
  E. Alert Source
  A. Alert Activity
  E. Alert Source

• Question 5:

  You have a very large networking environment and have noticed that your event notifications are either not being triggered or are delayed.

  What are best options to try to resolve this issue? (Choose two.)

  A. Ensure all Event Management ?process events jobs are set to a Ready state
  B. Verify that the Bucket field in the event table is set to zero (0)
  C. Add additional event processor jobs
  D. Ensure multi-node event processing is disabled
  A. Ensure all Event Management ?process events jobs are set to a Ready state
  C. Add additional event processor jobs

• Question 6:

  The individual commands that the Agent Client Collector executes on the host are known as what? (Choose three.)

  A. Events
  B. Checks
  C. Parameters
  D. Policies
  E. Metrics
  F. Scripts
  A. Events
  B. Checks
  E. Metrics

• Question 7:

  What does Now Assist for ITOM use to provide alert analysis?

  A. Third-party monitoring tool connectors with out-of-box alert rules
  B. GenAI and the ServiceNow large language model
  C. Basic keyword matching in the alert description and tags
  D. The unified service map and link view topology
  B. GenAI and the ServiceNow large language model

• Question 8:

  How often do baseline event connectors retrieve events?

  A. Every 30 seconds
  B. Every 2 minutes
  C. Every 10 minutes
  D. Every 1 minute
  E. Every 5 minutes
  B. Every 2 minutes

• Question 9:

  To determine the top incidents for the CI associated with an alert, where is the best place to look?

  A. Alert Insights
  B. Incident List View
  C. CMDB Health Dashboard
  D. Event Management Overview page
  A. Alert Insights

• Question 10:

  In the event table, which field maps the external attributes from the target system?

  A. Resource
  B. Description
  C. Source
  D. Additional Information
  C. Source