ServiceNow ServiceNow Certifications CIS-EM Questions & Answers

• Question 71:

  What is Event Management licensing based on?

  A. The number of unique nodes that can send events to the instance

  B. The number of connectors and listeners it will collect data from

  C. The number of connectors it will collect data from

  D. The number of CIs in the CMDB that it will be monitoring

  Correct Answer: D

• Question 72:

  Which two methods can be used to improve the processing of events in large network environments? (Choose two.)

  A. Enable multi-node processing

  B. Increase the source polling interval

  C. Ensure the bucket value in the event table is greater than 0 D. Increase the number of scheduled jobs processing events

  Correct Answer: AD

  https://docs.servicenow.com/en-US/bundle/tokyo-it-operations-management/page/product/event-management/reference/r_EMBestPractice.html

• Question 73:

  What Event Management module allows for configuration of automatic task creation?

  A. Alert management rules

  B. Task rules

  C. Event rules

  D. Alert correlation rules

  Correct Answer: A

  Reference: https://docs.servicenow.com/bundle/newyork-it-operations-management/page/product/event-management/task/create-alert-management-rule.html

• Question 74:

  Which attribute is responsible for de-duplication?

  A. Metric_name

  B. Message_key

  C. Short_description

  D. Additional_info

  Correct Answer: B

  Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event-management/reference/r_EMBestPractice.html

• Question 75:

  A monitoring tool notification of a notable occurrence is known as what?

  A. An alarm

  B. An alert

  C. An incident

  D. A notice

  E. An event

  F. A metric

  Correct Answer: E

• Question 76:

  What is an alert called that moves from an open to a closed state multiple times within a designated time-frame?

  A. Fluctuating

  B. Swinging

  C. Flipping

  D. Flapping

  Correct Answer: D

• Question 77:

  Where can you look to determine what event rule created an alert? (Choose two.)

  A. Alert Activity

  B. Event Additional Information

  C. Event Processing Notes

  D. Alert Message Key

  E. Alert Source

  Correct Answer: AC

  Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event-management/task/t_EMViewRuleApply.html

• Question 78:

  How would you ensure the quality of data in your Configuration Management Database (CMDB) over time?

  A. Manually inventorying configuration items in the CMDB and eliminating duplicate configuration items (CIs)

  B. Only use the ServiceNow Discovery application to populate your CMDB

  C. Using only scripts to automatically monitor for and remediate duplicate configuration items (CIs)

  D. Having well-defined Identification, Reconciliation, and Relationship rules

  Correct Answer: D

• Question 79:

  By default, when are idle alerts are closed?

  A. After 7 days

  B. After 14 days

  C. After 30 days

  D. Never

  Correct Answer: A

  https://www.servicenow.com/community/itom-forum/event-management-question-about-auto-close-interval-property/m-p/965151

• Question 80:

  A support agent resolves an incident associated with an alert. What is the best method to close the alert?

  A. Set the evt_mgmt.incident_closes_alert

  B. Set the evt_mgmt.alert_closes_incident

  C. Switch over to the alert form and close the alert manually

  D. Create a business rule on the alert table to match the associated Incident with its respective alert

  E. Create a business rule on the incident table

  Correct Answer: A

  https://support.servicenow.com/kb?id=kb_article_viewandsysparm_article=KB0756521