ServiceNow CIS-Event Management CIS-EM Questions & Answers

• Question 41:

  When sending data from the monitoring source to the additional_info field, what format is supported?

  A. XML

  B. JSON

  C. YAML

  D. Comma separated

  Correct Answer: B

• Question 42:

  Which are recommended best practices for Event Management? (Choose three.)

  A. Filter out events on ServiceNow Instance for easier consolidation and aggregation.

  B. Promote all events to alerts during initial implementation until you fully understand which should be ignored.

  C. Filter out events at source rather than in the ServiceNow instance.

  D. Base-line "normal-state" events to filter out background noise.

  E. Ignore all non-critical events during initial implementation to streamline processing; add alerts over time as time and resources allow.

  Correct Answer: CDE

• Question 43:

  What is the preferred method of parsing in the Transform/Compose step of an event rule?

  A. Python

  B. Regex

  C. sed/awk

  D. JavaScript

  Correct Answer: B

• Question 44:

  What are the valid states an alert can be in during its lifecycle?

  A. Open, Reopen, Flapping, Closed

  B. New, Updating, Waiting, Complete

  C. Open, Updating, Swinging, Closed

  D. Open, Warning, Flapping, Clear

  Correct Answer: A

  Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event-management/task/t_EMSetTheAlertActiveInterval.html

• Question 45:

  A customer informs you that they already have monitoring and event management tools.

  Which of the following describes the extra value that ServiceNow Event Management provides? (Choose four.)

  A. ServiceNow Event Management Alerts, Incidents, Problems, and changes are automatically correlated with CIs and Business Services that can be visualized in Business Service maps.

  B. ServiceNow Event Management manages relationships between alerts and related incidents to maintain an end-to-end event management lifecycle.

  C. ServiceNow Event Management provides a business-centric platform and single system of record for service monitoring and remediation results, to better control and manage performance and availability.

  D. ServiceNow Event Management provides state-of-the-art performance monitoring capabilities across a wide array of different types of infrastructures.

  E. ServiceNow Event Management utilizes the power of integration with leading monitoring systems to automatically create actionable alerts.

  Correct Answer: ABCE

• Question 46:

  How often do baseline event connectors retrieve events?

  A. Every 30 seconds

  B. Every 2 minutes

  C. Every 10 minutes

  D. Every 1 minute

  E. Every 5 minutes

  Correct Answer: B

  https://docs.servicenow.com/en-US/bundle/tokyo-it-operations-management/page/product/event-management/task/t_EMConfigureConnectorInstance.html

• Question 47:

  Given the following Impact settings and Alerts in a three node cluster that makes up the components of a Business Service, what is the overall service health of this Business Service?

  

  A. Critical

  B. Error

  C. Major

  D. Minor

  E. Warning

  F. Clear

  Correct Answer: F

• Question 48:

  What would be the primary use case for creating Javascripts in Event Management?

  A. To create a customized pull connector to retrieve events on behalf of an event source

  B. To automatically populate the Configuration Management Database (CMDB)

  C. To parse a nodename out of your raw event data in an event rule

  D. To run as part of a remediation workflow for IT alerts that fail to execute

  Correct Answer: A

  Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event-management/task/t_EMCreateCustomConnectorDefinition.html

• Question 49:

  What attribute is used to consolidate events into a single alert?

  A. Event Rules

  B. Message Key

  C. Alert Priority

  D. Severity

  Correct Answer: B

  https://docs.servicenow.com/en-US/bundle/tokyo-it-operations-management/page/product/event-management/concept/c_EMEventIdentifier.html

• Question 50:

  Alerts are processed using which of the following? (Choose three.)

  A. Alert management rules

  B. Event action rules

  C. Event rules

  D. Scheduled jobs

  E. Java and Groovy scripts

  Correct Answer: ACD