ServiceNow ServiceNow Certifications CIS-EM Questions & Answers

• Question 51:

  The individual commands that the Agent Client Collector executes on the host are known as what? (Choose three.)

  A. Events

  B. Checks

  C. Parameters

  D. Policies

  E. Metrics

  F. Scripts

  Correct Answer: ABE

• Question 52:

  What is the minimum role needed to view alerts?

  A. alert_operator

  B. evt_mgmt_user

  C. evt_mgmt_operator

  D. alert_user

  Correct Answer: A

  https://docs.servicenow.com/en-US/bundle/tokyo-it-operations-management/page/product/event-management/reference/r_InstalledWithEventManagement.html

• Question 53:

  Based on the information shown, which of the following three alerts should be processed first?

  A. The Alert Priority score 3106020.001 was calculated according to the following factors, ordered by their respective priority (2018-06-01 19:34:01 GMT) Category (Score, Weight)

  1.

  Business services -(3.0, 1000000)

  2.

  Severity -(1.0, 100000)

  3.

  CI type -(60.0, 100)

  4.

  Role -(2.0, 10)

  5.

  Secondary -(0)

  6.

  State -(1.0, 0.001)

  B. The Alert Priority score 4406020.001 was calculated according to the following factors, ordered by their respective priority (2018-05-31 20:04:47 GMT) Category (Score, Weight)

  1.

  Business services ?(4.0, 1000000.0)

  2.

  Severity -(4.0, 100000.0)

  3.

  CI type -(60.0, 100.0)

  4.

  Role -(2.0, 10.0)

  5.

  Secondary -(0)

  6.

  State -(1.0, 0.001)

  C. The Alert Priority score 3306020.001 was calculated according to the following factors, ordered by their respective priority (2018-05-31 19:56:54 GMT) Category (Score, Weight)

  1.

  Business services ?(3.0, 1000000.0)

  2.

  Severity -(3.0, 100000.0)

  3.

  CI type -(60.0, 100.0)

  4.

  Role -(2.0, 10.0)

  5.

  Secondary -(0)

  6.

  State -(1.0, 0.001)

  D. They should be processed in the order in which they were received.

  Correct Answer: B

• Question 54:

  What event value will auto close an alert?

  A. Severity of-1/OK

  B. Type of Clear

  C. Resolution State of Closing

  D. Resolution State of Clear

  E. Severity of 0/Clear

  Correct Answer: C

  https://support.servicenow.com/kb?id=kb_article_viewandsysparm_article=KB0748692

• Question 55:

  If more than one event rule applies to a particular event or metric, which of the event rules will run based upon the Order of execution number?

  A. Only the event rule with the highest Order of execution number will run.

  B. Only the event rule with the lowest Order of execution number will run.

  C. All event rules will run, from the lowest to the highest Order of execution numbers.

  D. All event rules will run, from the highest to the lowest Order of execution numbers.

  Correct Answer: C

  https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-event-management-blueprint.pdf

• Question 56:

  What event will cause Agent Client Collector self-monitoring to pause data collection?

  A. Communication with the MID server is lost

  B. The amount of host memory being used by the agent exceeds a threshold

  C. Communication with the ServiceNow instance is lost

  D. The amount of host disk space used by the agent exceeds a threshold

  E. The amount of host CPU being utilized by the agent exceeds a threshold

  Correct Answer: E

• Question 57:

  The additional information field is a JSON string that gives more information about an event. An example of a supported JSON string is:

  A. {"CPU":100}

  B. {"CPU":100,'Status":3}

  C. {"CPU":"100","Status":3}

  D. {"CPU":"100"}

  Correct Answer: C

• Question 58:

  When creating event rules, is it best practice to create:

  A. Two rules for every event

  B. As many rules as possible

  C. As few rules as possible

  D. One rule for every event

  Correct Answer: C

• Question 59:

  A Service is not viewable in Operator Workspace. What could be the issue?

  A. The service is a manual service

  B. The service is not set to operational

  C. The service was created through Service Mapping

  D. The service is a technical service

  Correct Answer: B

• Question 60:

  You have a system configured with a MID Web Server using Basic authentication to enable Operational Management Intelligence (OI) to push raw metric data to the MID Server. No data is getting through to the MID Server. What is the most likely cause of the issue?

  A. The MID Web Server needs to be Restarted

  B. The MID Web Server needs to be Started

  C. An invalid secret key is being passed in the header information of the URL for the REST request

  D. An invalid password is set in the MID Web Server Context

  Correct Answer: B

  Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event-management/task/configure-midwebserver-extension-metric-data.html