ServiceNow CIS-Event Management CIS-EM Questions & Answers

• Question 31:

  Agent Client Collector can perform application service monitoring by configuring what option?

  A. An alert management rule

  B. A proxy agent

  C. A distributed cluster

  D. An event rule

  E. A REST API

  Correct Answer: B

  https://docs.servicenow.com/en-US/bundle/tokyo-it-operations-management/page/product/agent-client-collector/task/create-edit-policies.html

• Question 32:

  What does Operational Intelligence proactively identify before they cause service outages?

  A. Missing CMDB data

  B. Defects

  C. Alert correlations

  D. Orphaned CIs

  E. Anomalies

  Correct Answer: E

  https://www.servicenow.com/community/itom-articles/on-demand-webinar-prevent-service-outages-with-operational/ta-p/2320008

• Question 33:

  Which step in the event rule configuration process enables you to ignore events and prevent alert generation?

  A. Transform and compose alert output

  B. Event filter

  C. Event options

  D. Threshold

  Correct Answer: B

• Question 34:

  What missing attribute would cause an event to have a state of Error?

  A. Metric Name

  B. Source

  C. Classification

  D. Node

  E. Severity

  Correct Answer: E

• Question 35:

  Which is an invalid state for an alert?

  A. Flapping

  B. Closed

  C. Reopen

  D. Processed

  Correct Answer: D

  https://support.servicenow.com/kb?id=kb_article_viewandsysparm_article=KB0756521

• Question 36:

  What two key steps must be performed after creating a new connector instance? (Choose two.)

  A. Assign a MID Server to the connector

  B. Enter credentials for the connector

  C. Debug the connector

  D. Test the connector

  E. Activate the connector

  Correct Answer: DE

  https://docs.servicenow.com/bundle/tokyo-it-operations-management/page/product/event-management/task/t_EMConfigureConnectorInstance.html

• Question 37:

  In order for SNMP trap notifications to appear in ServiceNow as events, what option must be enabled in the required MID server?

  A. MID SNMP trap listener

  B. SNMP event manager module for MID

  C. Event collector MID server extension

  D. SNMP agent for MID

  Correct Answer: A

  https://docs.servicenow.com/en-US/bundle/tokyo-it-operations-management/page/product/event-management/task/t_EMSNMPTrapEvent.html

• Question 38:

  Which attribute correlates multiple events to one alert?

  A. Additional_info

  B. Message_key

  C. Metric_name

  D. Short_description

  Correct Answer: B

  https://docs.servicenow.com/en-US/bundle/tokyo-it-operations-management/page/product/event-management/concept/c_EMEventIdentifier.html

• Question 39:

  The default polling time to collect events from an event source is:

  A. 5 seconds

  B. 30 seconds

  C. 60 seconds

  D. 120 seconds

  Correct Answer: D

• Question 40:

  What is the function of the External Communication Channel (ECC) Queue? (Choose three.)

  A. It is a connection point between a ServiceNow instance and the MID Server.

  B. It contains probe records to be executed on the customer's network.

  C. It holds jobs that the MID Server needs to perform.

  D. It is a connection point between a hardware CI on a customer's network and the MID Server.

  E. It contains records of CIs that the ServiceNow admin has submitted for entry into the CMDB.

  Correct Answer: ABC