ServiceNow CIS-Event Management CIS-EM Questions & Answers

• Question 21:

  During CI binding, CI matching is done using which two fields? (Choose two.)

  A. Message Key

  B. Additional Information

  C. Source

  D. Node

  Correct Answer: BD

  https://docs.servicenow.com/en-US/bundle/tokyo-it-operations-management/page/product/event-management/reference/r_EMHowAlertsBindCI.html

• Question 22:

  The ServiceNow standard and shared set of service-related definitions that enable and support true service level reporting is known as what?

  A. Service level data model

  B. Business service data model

  C. Application service data model

  D. Common service data model

  Correct Answer: D

• Question 23:

  What is the recommended approach to normalizing data from a source system to the default values in Event Management?

  A. Event field mapping

  B. Transform maps

  C. Alert management rules

  D. Business rules

  Correct Answer: A

• Question 24:

  What would you use as a central location to explore the CMDB class hierarchy, CI table definitions, and CIs?

  A. CI Remediations

  B. CI Relation Types

  C. CI Identifiers

  D. Process to CI Type Mapping

  E. CI Class Manager

  Correct Answer: E

  Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/configuration-management/concept/c_CMDBClassifications.html

• Question 25:

  What three areas of data quality does the CMDB Health Dashboard focus on? (Choose three.)

  A. Correctness

  B. Completeness

  C. Configuration

  D. Conciseness

  E. Conformity

  F. Compliance

  Correct Answer: ABF

• Question 26:

  In your environment, no alert CMDB, automated, or text based grouping is occurring. What is most likely the problem?

  A. No correlation rules have been defined

  B. No event management rules have been defined

  C. Application services are not operational

  D. No CMDB is configured

  E. The alert correlation property that enables grouping is set to false

  Correct Answer: A

  https://docs.servicenow.com/en-US/bundle/tokyo-it-operations-management/page/product/event-management/concept/c_EMEventCorrelationRules.html

• Question 27:

  A support agent resolves an incident associated with an alert, but the alert does automatically close even though the evt_mgmt.incident_closes_alert property is set appropriately to close the alert. What is the most likely cause of this issue?

  A. The support agent does not have the evt_mgmt_user role.

  B. The support agent only has the evt_mgmt_admin role.

  C. The support agent has the evt_mgmt_operator role, but not the evt_mgmt_user role.

  D. The support agent has the evt_mgmt_user role, but not the evt_mgmt_operator role.

  Correct Answer: D

  https://docs.servicenow.com/en-US/bundle/tokyo-it-operations-management/page/product/event-management/reference/r_InstalledWithEventManagement.html

• Question 28:

  What are the two most accurate statements regarding the ServiceNow CMDB (configuration management database) and CIs (configuration items)?

  A. The CMDB is a series of tables that contain only key hardware components located in critical paths within your platform that must be managed.

  B. The CMDB is a dynamic list that tracks both the CIs within your platform and the relationship between those items.

  C. All CIs stored in the CMDB must have an assigned IP address within your infrastructure.

  D. A CI is any component within your infrastructure that needs to be managed in order to deliver Services.

  Correct Answer: BD

  Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/configuration-management/concept/c_CIRelationships.html

• Question 29:

  If the Message Key is not populated, the default value is created from which fields?

  A. Source, type. node, resource, and metric name

  B. Source, source instance, node, and resource

  C. Source, type. node, and metric name

  D. Source, source instance, node, and type

  E. Source, type. node, resource, and time of event

  Correct Answer: A

  https://docs.servicenow.com/en-US/bundle/tokyo-it-operations-management/page/product/event-management/concept/c_EMEventIdentifier.html

• Question 30:

  Which the following alert promotion rule defined in your ServiceNow instance, which of the anomalies below would be automatically promoted into IT alerts on the Alert Console?

  

  A. Option A

  B. Option B

  C. Both anomaly A and anomaly B

  D. Neither anomaly A or anomaly B

  Correct Answer: B

  Reference https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event-management/task/create-alert-promotion-rule.html