ServiceNow ServiceNow Certifications CIS-EM Questions & Answers

• Question 81:

  Agent Client Collector is built on what framework that enables you to adopt and extend monitoring checks from the community?

  A. Icinga

  B. Sensu

  C. SolarWinds

  D. Nagios

  E. Zabbix

  Correct Answer: B

  https://docs.servicenow.com/en-US/bundle/tokyo-it-operations-management/page/product/agent-client-collector/concept/acc-monitoring-overview.html

• Question 82:

  What makes all ServiceNow metrics, tasks, services, configuration items, assets, people, locations, and information a single system of record for IT and business processes?

  A. ServiceNow is installed within your datacenter providing you complete control

  B. All applications are built on the Oracle database standard, providing uniformity across products

  C. All applications that are built by ServiceNow utilize the same data model and code base

  D. ServiceNow runs on supported Windows servers and is managed through Windows Update

  E. A single table houses all data elements within ServiceNow

  F. ServiceNow utilizes the AWS MariaDB cloud database structure, providing a single system of record

  Correct Answer: C

  Correct answer "All applications that are built by ServiceNow utilize the same data model and code base" . Oracle is not even used by default by servicenow.

• Question 83:

  By default, Event Management tries to bind an alert to CI (configuration item), by matching the node name in the event to which three items in the CMDB (configuration management database)?

  A. CI name, Fully qualified domain name, IP or MAC address

  B. CI name, Webserver name, IP or MAC address

  C. CI name, Fully qualified domain name, SSH public host keys

  D. System class name, Fully qualified domain name, IP or MAC address

  Correct Answer: A

  https://docs.servicenow.com/en-US/bundle/tokyo-it-operations-management/page/product/event-management/task/t_EMBindHost.html

• Question 84:

  Processing on an event will create a state of error if what value is not set?

  A. Node

  B. Source

  C. Severity

  D. Message Key

  E. Resource

  Correct Answer: C

• Question 85:

  To determine the top incidents for the CI associated with an alert, where is the best place to look?

  A. Alert Insights

  B. Incident List View

  C. CMDB Health Dashboard

  D. Event Management Overview page

  Correct Answer: A

  Now in Operators Workspace https://docs.servicenow.com/en-US/bundle/tokyo-it-operations-management/page/product/event-management/task/view-alert-insights-workspace.html

• Question 86:

  MID Servers provide important functions in your ITOM Health deployment. What does MID stand for?

  A. Management, Instrumentation, and Discovery

  B. Messaging, Integration, and Data

  C. Monitoring, Insight, and Domain

  D. Maintenance, Information, and Distribution

  Correct Answer: A

• Question 87:

  Applying recommended Event Management best practice guidelines, which of the following events should generate an alert?

  A. Every event should generate an alert so you have the opportunity to resolve them all.

  B. Only events that necessitate action should generate an alert.

  C. Only the most critical events on every CI in the CMDB should generate an alert.

  D. Every event on every critical CI in the CMDB should generate an alert.

  Correct Answer: B

• Question 88:

  Applying recommended Event Management best practice guidelines, which of the following alerts should be processed first?

  

  A. Alert00l0042

  B. Alert0010003

  C. Alert00l0075

  D. Alert00l0074

  Correct Answer: B

• Question 89:

  Copies of checks that have been included in Agent Client Collector policies are known as what?

  A. Check definitions

  B. Check models

  C. Check clones

  D. Check mirrors

  E. Check instances

  Correct Answer: A

  https://docs.servicenow.com/en-US/bundle/tokyo-it-operations-management/page/product/agent-client-collector/task/acc-api-check-def.html

• Question 90:

  What are the server requirements to allow Operational Intelligence to successfully collect operational metric data via a push?

  A. This requires a minimum of three MID Servers-two for Event Management and one additional MID Server dedicated for use by Operational Intelligence (OI).

  B. This requires a MID Web Server in addition to the MID Server.

  C. Nothing additional is required; this is handled by the MID Server.

  D. This requires a minimum of two MID Servers-one for Event Management and one additional MID Server dedicated for use by Operational Intelligence (OI).

  Correct Answer: B

  https://docs.servicenow.com/en-US/bundle/tokyo-it-operations-management/page/product/event-management/concept/mid-web-server.html