ServiceNow CIS-Event Management CIS-EM Questions & Answers

• Question 11:

  Impacted services for alerts are calculated using data from which table?

  A. cmdb_ci_hardware

  B. em_impacted_svc

  C. cmdb_ci_rei

  D. svc_ci_assoc

  Correct Answer: D

• Question 12:

  Out-of-the-box, how often do the events get processed in ServiceNow?

  A. Every 5 seconds

  B. Every minute via a scheduled job

  C. As soon as the event record is inserted via a business rule

  D. Depends on connectors used

  Correct Answer: A

  https://docs.servicenow.com/bundle/tokyo-it-asset-management/page/product/event-management/reference/r_ScheduledJobsInstalledWithEM.html

• Question 13:

  What are the possible actions available in alert management? (Choose three.)

  A. Execute remediation subflows

  B. Execute remediation workflows

  C. Launch applications

  D. Evaluate business rule

  E. Create a service catalog request

  Correct Answer: ABC

• Question 14:

  What ServiceNow feature would you configure to process incoming email to create events?

  A. Transforms

  B. Inbound actions

  C. Event processing jobs

  D. Event Filter

  E. Event field mapping

  Correct Answer: B

  https://docs.servicenow.com/en-US/bundle/tokyo-it-operations-management/page/product/event-management/task/t_EMConfigureEmailConnector.html

• Question 15:

  Modified Agent Client Collector policies do not take effect until what action is taken?

  A. The check is tested on an existing agent/host

  B. The policy is republished

  C. Agents re-run the discovery policy

  D. MID server synchronization is initiated

  E. Agents are restarted

  Correct Answer: B

  https://docs.servicenow.com/en-US/bundle/tokyo-it-operations-management/page/product/agent-client-collector/task/create-edit-policies.html

• Question 16:

  When creating a task from an alert what Event Management Module would be used?

  A. Event Rules

  B. Alert Correlation Rules

  C. Task Management

  D. Alert Management

  Correct Answer: D

• Question 17:

  Within the ServiceNow IT Operations Management solution set, which statement most accurately describes what Event Management is?

  A. The process responsible for defining, analyzing, planning, measuring, and improving all aspects of the availability of IT services

  B. The process responsible for ensuring the capacity of IT Services and IT infrastructure is able to deliver agreed upon service level targets in a cost-effective manner

  C. The process responsible for monitoring all abnormal occurrences throughout the IT infrastructure, allowing for normal operations, and detecting and escalating exception conditions

  D. The process responsible for recovery action and planning through machine learning

  Correct Answer: C

• Question 18:

  A four node cluster makes up the components (CIs) of a Business Service. The impact influence for the cluster is set to 60%.

  How many members of the cluster must be in a Critical state in order for the Business Service to display as Critical in the Impact Tree?

  A. 1

  B. 2

  C. 3

  D. 4

  Correct Answer: B

  https://docs.servicenow.com/en-US/bundle/tokyo-it-operations-management/page/product/event-management/task/t_EMConfigureImpactRule.html

• Question 19:

  How would you interpret the following data in the Operational Intelligence Insights Explorer?

  

  A. win-ces882ierw is one of your hottest Configuration Items (CIs) that is currently experiencing a high probability of anomalies and should be checked immediately

  B. win-ces882ierw is one of your hottest Configuration Items (CIs), but is currently experiencing a low probability of anomalies

  C. win-ces882ierw is one of your customized list of monitored Configuration Items (CIs) that is currently experiencing a high probability of anomalies and should be checked immediately

  D. win-ces882ierw is one of your customized list of monitored Configuration Items (CIs), but is currently experiencing a low probability of anomalies

  Correct Answer: D

• Question 20:

  What ServiceNow feature is an aid to rapid implementation of your Event Management and Operational Intelligence features?

  A. Deployment wizard

  B. Step-by-step guide

  C. Checklist application

  D. Guided setup

  Correct Answer: D

  https://docs.servicenow.com/en-US/bundle/tokyo-it-operations-management/page/product/event-management/concept/c_EMConfiguration.html