Salesforce USER-EXPERIENCE-DESIGNER Online Practice Questions and Exam Preparation

Salesforce USER-EXPERIENCE-DESIGNER Online Questions & Answers

• Question 81:

  A Development team is not valuing the results of a usability testing session.

  How should acceptance of the results be increased?

  A. Include links to best practice artides for each finding.
  B. Invite team members to observe usability sessions.
  C. The Development team can perform script testing.
  D. Create a new prototype to demonstrate improvement.
  A. Include links to best practice artides for each finding.

• Question 82:

  A UX Designer has recently released a feature on experience Cloudand wants to know if the feature was successful and track usability over time.

  Which research methodology should be used?

  A. Qualification
  B. Quantitative
  C. Qualitative
  D. Quantizing
  C. Qualitative

• Question 83:

  Cloud Kicks (CK) wants to determine whether or not the Experience Cloud site it is launching is intuitive. CK's UX Designer is going to conduct a usability study.

  What should be one of the first steps when planning this study?

  A. Define the goals of the study.
  B. Design changes to the site.
  C. Design the information architecture.
  D. Analyze the results of the study.
  D. Analyze the results of the study.

• Question 84:

  A UX Designer at Cloud Kicks (CK) is going to conduct discovery phase research to understand more about the customers' purchasing habits. They are interested in remotely observing customers' buying patterns over the course of a 2 onth period.

  Which research methodology should be used?

  A. Usability Study
  B. Focus Group
  C. Diary Study
  D. Survey
  A. Usability Study

• Question 85:

  Cloud Kicks wants to plan out the strategy for an upcoming discovery phase.

  Which three practices should be considered? Choose 3 answers

  A. Consider platform-based before custom solutions.
  B. Gather insight from end users.
  C. Establish the research plan and timeline.
  D. Understand the problem before moving to solutions.
  E. Determine user acceptance criteria.
  A. Consider platform-based before custom solutions.
  B. Gather insight from end users.
  C. Establish the research plan and timeline.

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  Explanation/Reference:

  For Cloud Kicks' upcoming discovery phase, the three practices that should be considered are:

  A. Understand the Problem Before Moving to Solutions: Establishing a clear understanding of the problem and what the desired outcomes are before beginning the discovery phase is essential for successful project planning. This can be done by gathering data and insights from end users, conducting research, and understanding how the problem is currently being addressed. B. Gather Insight from End Users: Gathering insights from end users is a crucial step in the discovery phase. End users provide valuable feedback and insights into the problem and how a potential solution may work. This feedback can help shape the overall project plan and help identify potential solutions.

  C. Establish the Research Plan and Timeline: The research plan and timeline should be established before beginning the discovery phase. This should include a list of tasks to be completed, the resources needed, and a timeline for completion. This plan should be communicated to all stakeholders so everyone is aware of the project goals and timeline.

• Question 86:

  A developer is creating a Lightning Web Component (LWC) and wants to make sure the visual experience is consistent with Cloud Kicks' branding. The developer asks their UX Designer about the Salesforce Lightning Design System (SLDS) styling hooks.

  How should the designer describe them?

  A. They use standard CSS properties to directly style HTML elements.
  B. They use standard CSS properties to easily style base and custom components.
  C. They use custom CSS properties to directly style HTML elements.
  D. The use custom CSS properties to easily style case and custom component.
  B. They use standard CSS properties to easily style base and custom components.

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  Explanation/Reference:

  The designer should describe the Salesforce Lightning Design System (SLDS) styling hooks as using standard CSS properties to easily style base and custom components. SLDS styling hooks allow developers to quickly and easily apply CSS classes to HTML elements, enabling consistent styling across both base and custom components. This allows developers to quickly and easily apply branding and styling to their Lightning Web Components, without needing to write custom CSS. For more information about SLDS styling hooks, please see the following Salesforce documentation: https://developer.salesforce.com/docs/component- library/documentation/lwc/lwc.use_slds_styles_hooks

• Question 87:

  Cloud kicks has identified that its users are having difficulty figuring out where to look on a web pagedue to the number of design elements.

  Which three considerations should be made to improve the visual hierarchy of the page?

  Choose 3 answers

  A. Grouping proximity and common regions
  B. Scale using relative size to signal importance
  C. Continuity keep alltypeface the same size
  D. Proportion, keep all element a similar size
  E. Color and contract, saturation between the elements
  A. Grouping proximity and common regions
  B. Scale using relative size to signal importance
  E. Color and contract, saturation between the elements

• Question 88:

  How should a UX designer differentiate between a voice and a tone?

  A. Voicereflects the expression and the tone is the way one designs
  B. Voice reflects the character and tone is one's strength
  C. Voice reflects the frequency and tone is one's pitch
  D. Voice reflects the personality and tone is the way ones speaks
  A. Voicereflects the expression and the tone is the way one designs

• Question 89:

  A UX Designer has been asked to improve Salesforce adoptionamong sales representatives at Cloud Kicks. After conducting stakeholder and user interviews, the designer finds there is no clear, consistent sales process.

  What should the designer do next?

  A. Tell the customer they need to improve operations before anywork can be done.
  B. Log the findings and move forward with presenting possible solutions.
  C. Recommend Field Level Validation to ensure users are entering the correct data.
  D. Conduct a workshop with stakeholders to align on the current state and build consensus.
  D. Conduct a workshop with stakeholders to align on the current state and build consensus.

• Question 90:

  Cloud kicks is planning its einstein Bot implementation and has identified common issues the Bot can resolve. CK has determined thatextensive technical planning is needed for bot effectiveness and customer satisfaction

  A. Training and support for planning
  B. user interface planning
  C. deboarding planning
  D. voice and tone planning
  B. user interface planning