Salesforce Salesforce Designers USER-EXPERIENCE-DESIGNER Questions & Answers

• Question 111:

  A UX Designer is analyzing their Experience Cloud site, enabled for Knowledge articles, and is using the Featured Topic component to display content.

  Which UI configuration should be used to further individualize each featured topic?

  A. Add a description displayed on mouse hover further description each topic.

  B. Select and upload SVG Icons that represent each featured topic.

  C. Select and upload images that represent each featured topic.

  D. Add a description under the topic label further describing each topic.

  Correct Answer: D

  This allows users to easily distinguish between different topics and quickly scan for relevant topics. Salesforce documentation on the Featured Topics component states that "You can add a description for each featured topic, which appears in the user interface below the topic label" [1].

  [1] https://help.salesforce.com/articleView?id=knowledge_articles_sites_featured_topic.htm andtype=5

• Question 112:

  Cloud Kicks (CK) wants to adopt a human-centered design process in the redesign of its Salesforce journeys and processes.

  In which order should CK's UX Designer undertake the steps of this process to achieve maximum impact?

  A. Ideation > Iteration > Prototyping > Implementation > User Feedback > Observation

  B. Observation > Ideation > Prototyping > User Feedback > Iteration > implementation

  C. Prototyping > Iteration > Observation > Ideation > Implementation > User Feedback

  D. Implementation> Observation > User Feedback > Prototyping > Ideation > Iteration

  Correct Answer: B

  The order in which CK's UX Designer should undertake the steps of the human-centered design process to achieve maximum impact is Observation > Ideation > Prototyping > User Feedback > Iteration > Implementation. This allows the designer to take into account the user's preferences and needs from the very beginning, as well as provide the user with feedback throughout the entire process. The order of steps for a human-centered design process is as follows:

  1.

  Observation: Observing user behaviour and interactions to gain insights into their needs and preferences.

  2.

  Ideation: Coming up with ideas for potential solutions based on the insights from the observation phase.

  Prototyping: Creating a prototype of the potential solution to test out with users. User Feedback: Gathering feedback from users on the prototype and making changes based on their feedback.

  Iteration: Iterating on the prototype based on the feedback from users.

  Implementation: Implementing the final solution.

  For more information on the human-centered design process, please see the following Salesforce documentation: https://trailhead.salesforce.com/en/content/learn/modules/ux_design_proce ss

• Question 113:

  Cloud Kicks wants its users to know when a new feature is enabled or available with a short video explaining the new feature.

  What should be recommended?

  A. Lightning Path component

  B. Docked prompt using In-App Guidance

  C. Custom video component

  D. Utility bar with embedded video

  Correct Answer: A

• Question 114:

  A UX Designer is creating an experience to help organize content into collapsible sections.

  Which Lightning component should be used?

  A. Einstein Next Best Action

  B. Lightning Toggle

  C. Accordion

  D. Highlights Panel

  Correct Answer: C

  The Lightning Accordion component is designed to help create an organized, collapsible display of content. It is composed of a header and a body, which can be used to display different sections of content in an organized way. The body of the Accordion is hidden until the header is clicked, allowing the user to quickly and easily access the content they need. Salesforce provides a detailed guide to using the Accordion component, including examples and code snippets, which can be found here: https://developer.salesforce.com/docs/component- library/documentation/lwc/lwc.use_accordion.

• Question 115:

  Cloud Kicks wants to implement its company colors in all UI components, like buttons and icons, using a custom themes.

  How does the Salesforce Lightning Design System (SLDS) ensure the UI components align with the theme?

  A. Design tokens prefixed with "brand"

  B. JS libraries loaded from a static resource

  C. CSS Hex colors

  D. Builder panels

  Correct Answer: A

• Question 116:

  A UX Designer at Cloud Kicks is planning out the company's website redesign using Experience Cloud and will help guide discovery.

  Which three outputs of the discovery process should be prepare? Choose 3 answers

  A. User Personas

  B. Journey Maps

  C. interactive Prototypes

  D. High-Level Wireframes

  E. High-Fidelity Mock-ups

  Correct Answer: ABD

  For the UX Designer at Cloud Kicks, the three outputs of the discovery process that should be prepared are User Personas, Journey Maps, and High-Level Wireframes. User Personas are fictional characters that represent a target audience for the website, and are used to help guide the website design. Journey Maps are diagrams that illustrate the user's experience as they navigate the website, and provide insights into how the user interacts with the website. High-Level Wireframes are simple sketches of the website layout, and are used to organize the website's content and design elements. Interactive Prototypes and High-Fidelity Mock-ups are not necessary outputs of the discovery process, as they are more detailed representations of the design that come later in the design process. For more information, see the Salesforce Experience Cloud documentation (https://help.salesforce.com/articleView? id=experience_cloud_overview.htmandtype=5).

• Question 117:

  A group of sales users needs to be guided step by step through a new process using Floating or Decked Prompts.

  Their administrative team wants to the ability to see the adoption of this assistance via Reports and Dashboards.

  A. in-App Guidance Prompts using myTrailhead

  B. Custom build using Salesforce Flow

  C. Basic In-App Guidance Prompts

  D. Use the Walkthrough App from AppExchange

  Correct Answer: B

• Question 118:

  A developer is creating a Lightning Web Component (LWC) and wants to make sure the visual experience is consistent with Cloud Kicks' branding. The developer asks their UX Designer about the Salesforce Lightning Design System (SLDS) styling hooks.

  How should the designer describe them?

  A. They use standard CSS properties to directly style HTML elements.

  B. They use standard CSS properties to easily style base and custom components.

  C. They use custom CSS properties to directly style HTML elements.

  D. They use custom CSS properties to easily style base and custom components.

  Correct Answer: B

  The Salesforce Lightning Design System (SLDS) styling hooks use standard CSS properties to easily style base and custom components. Salesforce documentation states that "SLDS styling hooks are CSS classes that give you access to the same styling used in the Salesforce Lightning Design System. They make it easy to style base and custom components with the same look and feel" [1].

  [1] https://developer.salesforce.com/docs/component- library/documentation/lwc/lwc.use_slds_styling_hooks

• Question 119:

  Cloud Kicks wants to plan out the strategy for an upcoming discovery phase.

  Which three practices should be considered? Choose 3 answers

  A. Consider platform-based before custom solutions.

  B. Gather insight from end users.

  C. Establish the research plan and timeline.

  D. Understand the problem before moving to solutions.

  E. Determine user acceptance criteria.

  Correct Answer: ABC

  For Cloud Kicks' upcoming discovery phase, the three practices that should be considered are:

  A. Understand the Problem Before Moving to Solutions: Establishing a clear understanding of the problem and what the desired outcomes are before beginning the discovery phase is essential for successful project planning. This can be done by gathering data and insights from end users, conducting research, and understanding how the problem is currently being addressed. B. Gather Insight from End Users: Gathering insights from end users is a crucial step in the discovery phase. End users provide valuable feedback and insights into the problem and how a potential solution may work. This feedback can help shape the overall project plan and help identify potential solutions.

  C. Establish the Research Plan and Timeline: The research plan and timeline should be established before beginning the discovery phase. This should include a list of tasks to be completed, the resources needed, and a timeline for completion. This plan should be communicated to all stakeholders so everyone is aware of the project goals and timeline.

• Question 120:

  Cloud kicks research team provides its UX Designer with a readout stating the audience for the design solution has a high number of visually impaired people. How should the design be approached?

  A. Ensure all text is black to maximize readability.

  B. Optimize for color contrast-ratio and screen-reading technology.

  C. Ensure Health Insurance Portability and Accountability Act (HIPAA) standards and guidelines are followed.

  D. Design a mobile-responsive solution to be used with Mobile Publisher.

  Correct Answer: B

  The correct answer is B. When designing for a visually impaired audience, it is important to optimize for color contrast-ratio and screen-reading technology. This will ensure that the design is accessible to those with visual impairments. Color contrast-ratio ensures that the text is easily readable, while screen-reading technology allows people with visual impairments to access the content on the website using a screen reader. Additionally, Salesforce has some great resources on designing for accessibility, such as their Accessibility Design Guide [1] and their Accessibility Best Practices [2].

  [1] https://www.salesforce.com/content/dam/web/en_us/www/documents/salesforce- accessibility-design-guide.pdf

  [2] https://developer.salesforce.com/docs/atlas.en- us.salesforce_accessibility_best_practices.meta/salesforce_accessibility_best_practices/ac cessibility_best_practices_intro.htm