Salesforce USER-EXPERIENCE-DESIGNER Online Practice Questions and Exam Preparation

Salesforce USER-EXPERIENCE-DESIGNER Online Questions & Answers

• Question 101:

  What are three benefits of asking the user to think aloud during a user task? Choose 3 answers

  A. No special equipment needed
  B. Natural process
  C. Unblased behavior
  D. Flexibility
  E. Raw stream of thought
  C. Unblased behavior
  D. Flexibility
  E. Raw stream of thought

• Question 102:

  A UX Designer is asked to design a new application built on Salesforce. What should be their first step?

  A. Create branding sets for each audience using Experience Builder.
  B. Find and review relevant AppExchange packages.
  C. Become familiar with the Salesforce Lightning Design System (SLDS) component blueprints.
  D. Design a series of custom web component for the app.
  C. Become familiar with the Salesforce Lightning Design System (SLDS) component blueprints.

• Question 103:

  A UX Designer is designing a Service Cloud implementation for service representatives who should be able to view the history of cases that a specific customer has submitted. Which hierarchy of information should the representative go through to view that list?

  A. All Contacts > Contact Detail > Account Detail > Case Related List
  B. All Contacts > Contact Detail > Case Related List > Account Detail
  C. All Cases > Case Detail > Contact Detail > Account Related List
  D. All Accounts > Account Detail > Contact Detail > Case Related List
  C. All Cases > Case Detail > Contact Detail > Account Related List

• Question 104:

  A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK's service representatives. The service representatives work on multiple support cases hour, accessing them via queues, calls, or livechat. Which console navigation feature would NOT be relevant to the designer recommendation?

  A. More than one detail item can be open at a time.
  B. Multiple subtabs can be beneath a single parent record.
  C. A split list of records and individual record detail can see on the same screen.
  D. Service representatives with lower resolution monitors will have a better user experience.
  B. Multiple subtabs can be beneath a single parent record.

• Question 105:

  A group of sales users needs to be guided step by step through a new process using Floating or Decked Prompts.

  Their administrative team wants to the ability to see the adoption of this assistance via Reports and Dashboards.

  A. in-App Guidance Prompts using myTrailhead
  B. Custom build using Salesforce Flow
  C. Basic In-App Guidance Prompts
  D. Use the Walkthrough App from AppExchange
  B. Custom build using Salesforce Flow

• Question 106:

  Cloud Kicks wants to apply branding to its current Salesforce org, currently using Lightning Experience. The look and feel must follow company design guidelines.

  Which declarative design properties should be used to achieve this?

  A. Create a custom Theme in Themes and Branding, selecting logo, brand colors, and images.
  B. Design a custom Branding set in use interface, selecting a logo, colors, and font type.
  C. Develop a custom Layout in user interface, attaching a new stylesheet in static resources.
  D. Choose one of the built-in Salesforce themes that closest matches the design guidelines
  B. Design a custom Branding set in use interface, selecting a logo, colors, and font type.

• Question 107:

  Cloud Kicks' website serves two primary authenticated audiences: suppliers and installers. Their overall experience is the same, but the presentations for the audience should have a unique look and feel. Experience Builder will used to create a unique for each audience that includes colors, image, and typography.

  Which out-of-the-box design approach should be recommended?

  A. Use custom CSS to override the default template and Theme panel styles.
  B. Create branding sets and assign them to each audience using audience targeting.
  C. Use unique sites under digital experiences for each audience and tailor the look and feel of each.
  D. Create a custom theme for each audience and apply it to the same site.
  B. Create branding sets and assign them to each audience using audience targeting.

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  Explanation/Reference:

  The best approach for Cloud Kicks to create a unique look and feel for each audience is to create branding sets and assign them to each audience using audience targeting. With this approach, the same website can be used for both

  audiences, while the look and feel of each page can be tailored to each audience.

  Branding sets allow you to create unique designs and apply them to specific audiences. You can create unique colors, images, and typography for each audience and then target them to the appropriate audiences using the audience targeting

  feature. This will ensure that each audience has a unique look and feel that meets their needs.

  References:

  [1] https://help.salesforce.com/articleView?id=siteforce_editing_audience_targeting.htmandty pe=5

  [2] https://help.salesforce.com/articleView?id=siteforce_branding_sets.htmandtype=5

  [3 ] https://help.salesforce.com/articleView?id=siteforce_creating_branding_sets.htmandtype=5

• Question 108:

  Which two UX design principles are key to creating excellent mobile user experiences? Choose 2 answers

  A. Removal of all images for faster load times
  B. Increase the need for typing with the onscreen keyboard
  C. Consistency. across device experiences
  D. Prioritization of content and UI elements on the screen
  C. Consistency. across device experiences
  D. Prioritization of content and UI elements on the screen

• Question 109:

  Which two resource of the Salesforce Lightning Design System (SLDS) could be used to make custom application look, act, and sound like Salesforce? Choose 2 answers

  A. Full functional components
  B. Blueprints and tokens
  C. In-App Guidance
  D. Guidelines for voice and tone
  A. Full functional components
  B. Blueprints and tokens

• Question 110:

  A UX designer is creating a customer to-do list component to replace the standard salesforce one. Their developer is using a parent child lighting web component (LWC) structure to build the component, creating a parent component for the list and single repeated child component for each to do item with in list which to impact of the LWCs shadow DOM should be consider when designing or developing the style sheets for these components?

  A. Any needed salesforce lighting design system (SLDS) classes and styles must be imported into both the parents list and child items
  B. the css styles defined in the parent list component are not shared with child items
  C. any custom styles shared between the list and child items should be imported from a shared css file
  D. the css style defined in the parent list component are inherited by child item
  A. Any needed salesforce lighting design system (SLDS) classes and styles must be imported into both the parents list and child items
  B. the css styles defined in the parent list component are not shared with child items

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  Explanation/Reference: