Salesforce USER-EXPERIENCE-DESIGNER Online Practice Questions and Exam Preparation

Salesforce USER-EXPERIENCE-DESIGNER Online Questions & Answers

• Question 71:

  A UX Designer has recently released a feature on experience Cloud and wants to know if the feature was successful and track usability over time. Which research methodology should be used?

  A. Qualification
  B. Quantitative
  C. Qualitative
  D. Quantizing
  C. Qualitative

• Question 72:

  Service agents are complaining that the newcustom object to track reservation has too many fields and is duttering their layouts. All of the fields are necessary, but they would like to display fields and sections of the record as individual components on the page layout with visibility dependingon where they are in the reservation process.

  Which feature should be recommended?

  A. AppExchange Apps
  B. Dynamic Forms
  C. Process Builder
  D. In-App Prompts
  B. Dynamic Forms

• Question 73:

  Which criteria should the designer consider when selecting users for testing?

  A. Traits dissimilar to customer personas
  B. Traitssimilar to friends and family
  C. Traits similar to customer personas
  D. traits of the most common demographic and ability
  C. Traits similar to customer personas

• Question 74:

  A UX Designer wants to communicate the value of diversity, inclusion, and equality in design.

  Which three business outcomes represent these values?

  Choose 3 answers

  A. Less employee turnover
  B. Greater market share
  C. Economic growth
  D. Critical investing
  E. Fewer workplace debates
  B. Greater market share
  C. Economic growth
  D. Critical investing

• Question 75:

  The UX Designer at Cloud Kicks is asked to make the website size and content adapt to the screen size, platform and orientation.

  Which design should the design use?

  A. Responsive
  B. Refactored
  C. Reactive
  D. Proactive
  A. Responsive

• Question 76:

  A UX Designer at Cloud Kicks has the requirements and some user scenarios but wants to test how a new feature will be received by the user. What should the designer create and showto the user to test the content and structure of the new feature?

  A. Wireframe Prototype
  B. Heuristic Review
  C. Dairy Study
  D. Task Analysis
  A. Wireframe Prototype

• Question 77:

  Which two steps should a UX Designer take to create and deliver responsible and transparent AI technology? Choose 2 answers

  A. Collect as much data from the user as possible for a catered experience.
  B. Design AI that is seamless enough so the user does not notice.
  C. Document model cards to clarify intended context and use cases.
  D. Provide clear explanations of AI predictions or recommendations.
  C. Document model cards to clarify intended context and use cases.
  D. Provide clear explanations of AI predictions or recommendations.

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  Explanation/Reference:

  C. Document model cards to clarify intended context and use cases. Model cards are documents that describe the intended use, performance, and limitations of AI models. They help ensure that the AI technology is being used responsibly and transparently, as they provide clear information about the model's context, data, and assumptions. This can help reduce the risk of unintended consequences and build trust with users. D. Provide clear explanations of AI predictions or recommendations. Clear explanations of AI predictions or recommendations help build trust with users and increase understanding of how the AI technology works. By providing an understandable explanation of how a prediction or recommendation was made, users can gain a better understanding of the technology and how it is intended to be used. This can also help reduce the risk of unintended consequences and improve accountability.

• Question 78:

  A UX Designer has been asked to optimize a Lightning app for screen reader-assisted accessibility. How should the page be optimized?

  A. Switch to a Lightning Console layout.
  B. Place components in adjacent tabs.
  C. Stack components on the same page.
  D. Use accordions to organize components.
  D. Use accordions to organize components.

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  Explanation/Reference:

  Accordions are collapsible sections that can be used to separate different content areas. By using accordions, users can quickly navigate through the page and easily find the content that they need. The use of accordions also ensures that screen readers can access the content within each section, reducing the need for additional navigation. Additionally, a Lightning Console layout can be used to organize components, but this layout is optimized for customer service agents and not necessarily for screen reader users. Placing components in adjacent tabs or stacking them on the same page can make the page difficult to navigate and can make it difficult for screen readers to understand the page. For more information, see the Salesforce Accessibility Guide (https://help.salesforce.com/articleView?id=accessibility_overview.htmandtype=5).

• Question 79:

  W UX wants to customer the end user's Salesforce app experience.

  Whichtwo administrator capabilities should be used for mobile navigation menu setup?

  Choose 2 answers

  A. Tab visibility is dependent on the location of the user.
  B. Different menu configurations can be set for different types of users.
  C. Navigation items are configure in the Salesforce Navigation Setup mode.
  D. Visualforce pages and Lightning pages can be included
  A. Tab visibility is dependent on the location of the user.
  C. Navigation items are configure in the Salesforce Navigation Setup mode.

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  Explanation/Reference:

• Question 80:

  A UX Designer is using the human-centered design approach to redesign a portal that medical staff use to report on patient demographics.

  Which activity should come first in the process?

  A. Observing the medical staff while they use their existing portal
  B. Estimating the cost to complete development of the portal
  C. Writing technical requirements for how the portal should function
  D. Designing a mockup of how the new portal will look
  A. Observing the medical staff while they use their existing portal

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  Explanation/Reference:

  The first activity in the process when using a human-centered design approach to redesign a portal that medical staff use to report on patient demographics should be observing the medical staff while they use their existing portal. This is a critical step in the process, as it helps to identify user needs, preferences, and behaviors so that the design of the new portal can be tailored to meet their specific needs. Observing the medical staff while they use the portal will help to identify any existing problems and highlight areas where the portal can be improved. This can include issues with usability, functionality, and accessibility. Additionally, observing how the medical staff interact with the portal can help to identify any potential areas of improvement and uncover any hidden requirements or user needs. References:

  [1] https://www.salesforce.com/blog/2019/02/human-centered- design.html

  [2] https://uxplanet.org/human-centered-design-process- 3d3d3f9a50db

  [3] https://uxdesign.cc/human-centered-design-for-ux-designers- d4f0e741b9a9