Salesforce USER-EXPERIENCE-DESIGNER Online Practice Questions and Exam Preparation

Salesforce USER-EXPERIENCE-DESIGNER Online Questions & Answers

• Question 91:

  Cloud Kicks (CK) is planning its Einstein Bot implementation and has identified common issues the bot can resolve. CK has determined that extensive technical planning isneeded for bot effectiveness and customer satisfaction.

  Which additional element(s) would be essential?

  A. Training and support planning
  B. User interface planning
  C. Onboarding planning
  D. Voice and tone planning
  B. User interface planning

• Question 92:

  The service team at Cloud Kicks has complained about the quantity of list views available, ,making it hard find the relevant ones. In which two ways should their experience be improved? Choose 2 answers

  A. Request users to create and share their list views.
  B. Share list views to Public Groups and only add relevant users.
  C. Remove irrelevant public list views.
  D. Recommend using related lists instead of list views.
  C. Remove irrelevant public list views.
  D. Recommend using related lists instead of list views.

• Question 93:

  A UX Designerwants to quickly mock up Salesforce user Interface experiences using a collation of prebuilt components. The designer need sales lightning resources for their design and prototype such as based components, tokens, design patterns.

  Which tool to install should need?

  A. Lightning Design system Zip
  B. Sketch plugin
  C. Lightning Design system Unmagaged Package
  D. SLDS Validator
  B. Sketch plugin

• Question 94:

  A UX Designer wants to build on a human-centered design by focusing on more than just an individual person and is considering engaging, connected, and social value-driven solutions.

  What is the designer practicing?

  A. Compassionate Design
  B. Relationship Design
  C. Service Design
  D. User Experience Design
  C. Service Design

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  Explanation/Reference:

  Service Design is a design practice that focuses on providing better experiences to users by understanding the context of their needs and how they interact with systems, services, and products. Service Design goes beyond User Experience Design by focusing on more than just individual people, and instead considers the entire ecosystem, including connected and social value-driven solutions. Salesforce provides more information on Service Design here: https:// www.salesforce.com/resources/service- design/.

• Question 95:

  Universal Containers (UC) uses a custom lightning component with an Apex class to display shipment information (custom object, private OWD). UC sales managers are complaining about two important points:

  1.

  Shipment records that belong to their teams can be seen by other users.

  2.

  Shipment amount should be visibleonly by managers, but sales reps are able to view it.

  Which two features did the development team miss that is causing the problems?

  Choose 2 answers.

  A. Use runAs in test class to enforce user permissions and field-level permissions.
  B. Use With Sharing keyword in Apex classes to enforce sharing rules evaluation.
  C. Use isSharable keyword in Apex classes to assure record visibility.
  D. Use isAccessible() method in Apex classes to check field accessibility
  B. Use With Sharing keyword in Apex classes to enforce sharing rules evaluation.
  D. Use isAccessible() method in Apex classes to check field accessibility

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  Explanation/Reference:

• Question 96:

  A UX Designer at Cloud Kicks is planning out the company's website redesign using Experience Cloud and will help guide discovery.

  Which three outputs of the discovery process should be prepare? Choose 3 answers

  A. User Personas
  B. Journey Maps
  C. interactive Prototypes
  D. High-Level Wireframes
  E. High-Fidelity Mock-ups
  A. User Personas
  B. Journey Maps
  D. High-Level Wireframes

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  Explanation/Reference:

  For the UX Designer at Cloud Kicks, the three outputs of the discovery process that should be prepared are User Personas, Journey Maps, and High-Level Wireframes. User Personas are fictional characters that represent a target audience for the website, and are used to help guide the website design. Journey Maps are diagrams that illustrate the user's experience as they navigate the website, and provide insights into how the user interacts with the website. High-Level Wireframes are simple sketches of the website layout, and are used to organize the website's content and design elements. Interactive Prototypes and High-Fidelity Mock-ups are not necessary outputs of the discovery process, as they are more detailed representations of the design that come later in the design process. For more information, see the Salesforce Experience Cloud documentation (https://help.salesforce.com/articleView? id=experience_cloud_overview.htmandtype=5).

• Question 97:

  A UX Designer wants to ensure new Salesforce users are given the appropriate onboarding experience. Which two on-App Guidance customizations should be used?

  A. Specify prompt scheduling
  B. Customize prompt theme
  C. Set prompt permissions
  D. Configure minimum three steps
  B. Customize prompt theme
  C. Set prompt permissions

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  Explanation/Reference:

• Question 98:

  During our interview, a UX designer discovers that the most common daily task for the user is to view and commonly view reports using the global search bar for:

  A. Make the global search bar bigger on every page
  B. Update the homepage with access to commonly used reports
  C. Add the daily task component to the homepage
  D. Create the mind board to communicate the visual style of the UI
  B. Update the homepage with access to commonly used reports

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  Explanation/Reference:

  Updating the homepage with access to commonly used reports is the best way to make sure the user can quickly access the reports they need. This could include making the global search bar bigger on every page, adding the daily task component to the homepage, or creating a mind board to communicate the visual style of the UI. Additionally, Salesforce has some great resources on designing for search, such as their Search Design Guide

  [1]

  and their Search Best Practices [2].

  [1]

  https://www.salesforce.com/content/dam/web/en_us/www/documents/salesforce- search-design-guide.pdf

  [2] https://developer.salesforce.com/docs/atlas.en- us.salesforce_search_best_practices.meta/salesforce_search_best_practices/search_best _practices_intro.htm

• Question 99:

  Users from a small group within a salesteams have complained about an object that is often used only by them that has not been a edit to their lighting app due to small volume of users the administrator is not considering a new app for them

  Which two salesforce features should be suggested toimprove the end-user experience ?

  A. Favorite the often used object
  B. add the objects related list to the home page
  C. personalized the navigation bar
  D. create a custom component on a dashboard
  C. personalized the navigation bar
  D. create a custom component on a dashboard

• Question 100:

  After conducting user interviews, a UX Designer finds an equal amount of users prefer to use the Comply density setting as the Compact density setting while viewing records details.

  Which one token and one utility class should be suggested to the developers to ensure custom component respect these settings? Choose 2 answers

  A. varSpaceingMedium
  B. specing Small
  C. sIds-p-around_medium
  D. slds ar-m-around_small
  C. sIds-p-around_medium
  D. slds ar-m-around_small