Salesforce USER-EXPERIENCE-DESIGNER Online Practice Questions and Exam Preparation

Salesforce USER-EXPERIENCE-DESIGNER Online Questions & Answers

• Question 1:

  Cloud Kicks (CK) has finished conducting research and has synthesized the findings. CK now plans to collaboratively redesign services with stakeholders to address issues uncovered in the study.

  Which process should be used?

  A. Service-Blueprinting Workshop
  B. Management Committee Meeting
  C. Pitch Session
  D. Service Usability Testing
  A. Service-Blueprinting Workshop

• Question 2:

  Cloud Kicks wants to create a new service experience, increasing user satisfaction for internal and external users Both a customer community and a service console win be created.

  Which tool should a UX Designer use to document user goals, common tasks, and pain points?

  A. Storyboards
  B. Wireframes
  C. User Personas
  D. User Journeys
  C. User Personas

• Question 3:

  A UX Designer at Cloud Kicks (CK) is going to conduct discovery phase research to understand more about the customers' purchasing habits. They are interested in remotely observing customers' buying patterns over the course of a 2 onth period.

  Which research methodology should be used?

  A. Usability Study
  B. Focus Group
  C. Diary Study
  D. Survey
  A. Usability Study

• Question 4:

  A UX Designer is using the human-centered design approach to redesign a portal that medical staff use to report on patient demographics.

  Which activity should come first in the process?

  A. Observing the medical staff while they use their existing portal
  B. Estimating the cost to complete development of the portal
  C. Writing technical requirements for how the portal should function
  D. Designing a mockup of how the new portal will look
  A. Observing the medical staff while they use their existing portal

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  explanation:

  Explanation/Reference:

  The first activity in the process when using a human-centered design approach to redesign a portal that medical staff use to report on patient demographics should be observing the medical staff while they use their existing portal. This is a critical step in the process, as it helps to identify user needs, preferences, and behaviors so that the design of the new portal can be tailored to meet their specific needs. Observing the medical staff while they use the portal will help to identify any existing problems and highlight areas where the portal can be improved. This can include issues with usability, functionality, and accessibility. Additionally, observing how the medical staff interact with the portal can help to identify any potential areas of improvement and uncover any hidden requirements or user needs. References:

  [1] https://www.salesforce.com/blog/2019/02/human-centered- design.html

  [2] https://uxplanet.org/human-centered-design-process- 3d3d3f9a50db

  [3] https://uxdesign.cc/human-centered-design-for-ux-designers- d4f0e741b9a9

• Question 5:

  What are two benefits of inclusive design? Choose 2 answers

  A. Removing the need for 508 compliance
  B. Extending access to more users
  C. Reducing friction for users in achieving their goals
  D. Tailoring a solution to one type of user
  B. Extending access to more users
  C. Reducing friction for users in achieving their goals

  ---

  explanation:

  Explanation/Reference:

  Inclusive design is a practice of designing products, services, and experiences that are accessible and usable for as many people as possible, regardless of ability, age, gender, race, language, or culture. By incorporating inclusive design practices, you can extend access to more users and reduce friction for users in achieving their goals. Salesforce provides more information on the benefits of inclusive design here: https://www.salesforce.com/blog/2020/11/what-is-inclusivedesign.html.

• Question 6:

  When designing a custom component that includes this clickable icon in a Lookup field:

  What should be used as the alternative (alt) text?

  A. Image of a search button
  B. Search
  C. Search button
  D. Image of a magnifying glass
  D. Image of a magnifying glass

• Question 7:

  A UX Designer presents a creative design approach to solving end-user problems, beginning with identifying their needs and ending with creating solutions that meet those needs. Which approach is being followed?

  A. Salesforce Declarative Design
  B. Digital Declarative Design
  C. Human-Centered Design
  D. User Interface Design
  A. Salesforce Declarative Design

• Question 8:

  A branding and marketing team wants to customize the theme in the external customer support site to match the style guide requirements? What should be the recommended next step?

  A. Create a custom-scoped CSS style sheet.
  B. Configure the Experience Builder Theme panel.
  C. Override conflicting Salesforce Lightning Design System (SLDS) styles.
  D. Link a company style sheet.
  D. Link a company style sheet.

• Question 9:

  Cloud Kicks (CK) is building a new community portal using Experience Cloud. CK's Designer is asked to provide examples of out-of-box functionality that will make for great customer enagement. In which three Ways Could CK's customers engage? Choose 3 answers

  A. Endorsement of skills and expertise
  B. Customize page layouts
  C. Choose personalized branding
  D. Join affinity groups
  E. Recognize peers with badges
  A. Endorsement of skills and expertise
  B. Customize page layouts
  E. Recognize peers with badges

• Question 10:

  Which two UX design principles are key to creating excellent mobile user experiences? Choose 2 answers

  A. Removal of all images for faster load times
  B. Increase the need for typing with the onscreen keyboard
  C. Consistency. across device experiences
  D. Prioritization of content and UI elements on the screen
  C. Consistency. across device experiences
  D. Prioritization of content and UI elements on the screen