Salesforce Salesforce Designers USER-EXPERIENCE-DESIGNER Questions & Answers

• Question 121:

  A UX Designer has completed discovery, research analysis, and ideation.

  How should they prepare for the next phase?

  A. Build partnerships.

  B. Create business model canvas.

  C. Continue iterating.

  D. Determine what to prototype.

  Correct Answer: D

  The next phase for a UX designer after completing discovery, research analysis, and ideation is to determine what to prototype. Prototyping is the process of creating a model, mock-up, or simulation of a user interface to test out ideas and gain feedback from users. Prototyping can be done in a variety of ways, from low-fidelity paper prototypes to high- fidelity digital prototypes. It is important to consider the purpose of the prototype and the amount of detail needed to accurately test out the user experience. To prepare for the prototyping phase, a UX designer should review the research data and user insights gathered during the discovery, research analysis, and ideation stages. They should determine what needs to be tested out and create a plan for creating the prototype, considering the level of fidelity needed, the resources available, and the timeline. Additionally, they should consider what metrics they want to measure when testing the prototype, such as user engagement, usability, and satisfaction.

  References:

  [1] https://www.salesforce.com/blog/2019/12/ux-design- prototyping.html

  [2] https://uxplanet.org/the-importance-of-prototyping-in-ux-design-process-dd4b4a8f76e

  [3] https://uxdesign.cc/prototyping-a-comprehensive-guide- e87f3d3fbb37

• Question 122:

  A UX Designer at Cloud Kicks has been asked to gather insights for a newly released feature at scale from a Specific set of users in the flow of their work.

  Which approach should be used?

  A. In-App Feedback

  B. User Interviews

  C. A/B Test

  D. Survey

  Correct Answer: D

• Question 123:

  Cloud Kicks (CK) has not migrated to Lightning Experience but wants to leverage the Salesforce Lightning Design System (SLDS) in its custom applications.

  Which three solutions should CK's designers use to deliver applications with a consistent Lightning Experience Look and feel? Choose 3 answers

  A. Local Development Server

  B. iOS Static Library

  C. Lightning Stylesheets for Visualforce

  D. Standard Design Tokens

  E. Heroku

  Correct Answer: ABC

• Question 124:

  Cloud Kicks has asked its UX Designer to optimize its Salesforce instance to help the IT help desk team quickly resolve queued Case. The requirements include:

  1.

  The ability to view their Case queue while working a particular Case.

  2.

  A persistent place to create Notes.

  Which two Salesforce configuration features should be recommended? Choose 2 answers

  A. Docked Utility Bar

  B. List View - Split View

  C. Dynamic Forms

  D. Activity Timeline

  Correct Answer: CD

• Question 125:

  Cloud Kicks (CK) has already identified its user personas. The UX Designer wants to synthesize what CK knows about the users so that a shared understanding is created with the rest of the organization.

  Which tool should be used to share this insight?

  A. A/B Testing

  B. Full Recorded Interviews

  C. Empathy Map

  D. Heuristic Review

  Correct Answer: D

• Question 126:

  Which two steps should a UX Designer take to create and deliver responsible and transparent AI technology? Choose 2 answers

  A. Collect as much data from the user as possible for a catered experience.

  B. Design AI that is seamless enough so the user does not notice.

  C. Document model cards to clarify intended context and use cases.

  D. Provide clear explanations of AI predictions or recommendations.

  Correct Answer: CD

  C. Document model cards to clarify intended context and use cases. Model cards are documents that describe the intended use, performance, and limitations of AI models. They help ensure that the AI technology is being used responsibly and transparently, as they provide clear information about the model's context, data, and assumptions. This can help reduce the risk of unintended consequences and build trust with users. D. Provide clear explanations of AI predictions or recommendations. Clear explanations of AI predictions or recommendations help build trust with users and increase understanding of how the AI technology works. By providing an understandable explanation of how a prediction or recommendation was made, users can gain a better understanding of the technology and how it is intended to be used. This can also help reduce the risk of unintended consequences and improve accountability.

• Question 127:

  Cloud Kicks (UC) has begun a new project to update its Experience Cloud site. CK know the interface needs improvement and wants its Designer to conduct an independent audit of its current website. Which activity should the designer perform?

  A. Card Sorting

  B. Task Analysis

  C. Prototype testing

  D. Expert Review

  Correct Answer: A

• Question 128:

  Cloud kicks wants to hire a deal closer.

  Which three activities would someone in this role do each day?

  Choose 3 answers

  A. Update existing prospect and customer records.

  B. Log activities such as calls, emails, and notes.

  C. Review and work through their list of leads or opportunities.

  D. Create cases from issues.

  E. Customize and administer Salesforce.

  Correct Answer: ADE

• Question 129:

  Cloud Kicks wants to drive engagement on its website. Which two Salesforce features should boost engagement? Choose 2 answers

  A. Einstain Bots

  B. Automated Invitations

  C. MyTrailhead

  D. Salesforce Connect

  Correct Answer: CD