Salesforce USER-EXPERIENCE-DESIGNER Online Practice Questions and Exam Preparation

Salesforce USER-EXPERIENCE-DESIGNER Online Questions & Answers

• Question 121:

  During discovery, a UX Designer finds that most sellers like the idea of using the utility bar for easy access and productivity.

  Which three standard use cases could be recommended for using the utility bar to enhance the user experience? Choose 3 answers

  A. Quick access to Lightning Dialer
  B. Perform common tasks without navigating away from page
  C. Access to view a list of records favorited for quick access
  D. Access to a consistent custom help menu across the org for all users
  E. Access at any time to a customized set of items specific to an app
  C. Access to view a list of records favorited for quick access
  D. Access to a consistent custom help menu across the org for all users
  E. Access at any time to a customized set of items specific to an app

• Question 122:

  A UX Designer wants to use the Salesforce Lightning Design System (SLDS) to create consistent user interface across Cloud Kicks' various platforms. On which three platforms could the designer use SLDS resources? Choose 3 answers

  A. Android
  B. Visualforce
  C. Heroku
  D. MuleSoft
  E. Azure
  B. Visualforce
  D. MuleSoft
  E. Azure

• Question 123:

  Universal Containers (UC) operatesworldwide with offices in more than 100 regions in 10 different countries role hierarchy to control data visibility. In the new fiscal year, UC is planned to reorganize the roles and reassign accounts owners.

  Which two point should an Architect consider in this situation?

  Choose 2 answers

  A. Using a temporary parking lot account to improve performance.
  B. Changing complex role hierarchy can cause a high level of sharing recalculation.
  C. Restricting the organization-sharing configurations to private.
  D. Replacing Account records ownerships massively can cause data skew.
  B. Changing complex role hierarchy can cause a high level of sharing recalculation.
  D. Replacing Account records ownerships massively can cause data skew.

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  Explanation/Reference:

• Question 124:

  Cloud Kicks (CK) is going to launch a new Salesforce process for itsCustomer Service team. After Launch, CK wants to ensure the process is working well for its customer service representatives.

  Which three Salesforce tools should be used to track and measure the adoption of the new process?

  Choose 3 answers

  A. User Engagement Dashboard and Report
  B. Custom Permission Sets
  C. Salesforce Surveys for user Satisfaction
  D. Visualforce App
  E. Chatter polls
  A. User Engagement Dashboard and Report
  C. Salesforce Surveys for user Satisfaction
  D. Visualforce App

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  Explanation/Reference:

• Question 125:

  In which two ways could the usability of accordion elements be improved in a mobile environment? Choose 2 answers

  A. Include persistent headings.
  B. Nestan accordion inside of another
  C. Use the `'back'' browser button to collapse content
  D. Only allow users to open one selection at a time.
  B. Nestan accordion inside of another
  D. Only allow users to open one selection at a time.

• Question 126:

  Cloud Kicks has asked its UX Designer to optimize its Salesforce instance to help the IT help desk team quickly resolve queued Case. The requirements include:

  1.

  The ability to view their Case queue while working a particular Case.

  2.

  A persistent place to create Notes.

  Which two Salesforce configuration features should be recommended? Choose 2 answers

  A. Docked Utility Bar
  B. List View - Split View
  C. Dynamic Forms
  D. Activity Timeline
  C. Dynamic Forms
  D. Activity Timeline

• Question 127:

  Cloud Kicks (CK) is planning to roll out a refreshed version of its mobile app with some new functionality for customers.

  What are two reasons why CK's UX Designer would consider using an interactive prototype in this situation? Choose 2 answers.

  A. To increase the speed of design compared to paper prototyping
  B. To eliminate the need for journey mapping during discovery
  C. To avoid added long-term cost from oversight-driven rework
  D. To enable iterative feedback from the users
  A. To increase the speed of design compared to paper prototyping
  B. To eliminate the need for journey mapping during discovery

• Question 128:

  Cloud Kicks (UC) has begun a new project to update its Experience Cloud site. CK know the interface needs improvement and wants its Designer to conduct an independent audit of its current website. Which activity should the designer perform?

  A. Card Sorting
  B. Task Analysis
  C. Prototype testing
  D. Expert Review
  A. Card Sorting

• Question 129:

  When designing a custom component that includes this clickable icon in a Lookup field:

  What should be used as the alternative (alt) text?

  A. Image of a search button
  B. Search
  C. Search button
  D. Image of a magnifying glass
  D. Image of a magnifying glass