Salesforce Salesforce Designers USER-EXPERIENCE-DESIGNER Questions & Answers

• Question 41:

  Users from a small group within a Sales team have complained about an object that is often used only by team that has not been added to their Lightning app. Due to the small volume of users, the administrator is not considering creating a

  new app for them.

  Which two Salesforce feature should be suggested to improve the end-user experience?

  Choose 2 answers

  A. Favorite the often-used object.

  B. Add the object's related list to the Home page.

  C. Personalize the navigation bar.

  D. Create a custom component on a Dashboard.

  Correct Answer: CD

• Question 42:

  Cloud Kicks (CK) is going to launch a new Salesforce process for itsCustomer Service team. After Launch, CK wants to ensure the process is working well for its customer service representatives.

  Which three Salesforce tools should be used to track and measure the adoption of the new process?

  Choose 3 answers

  A. User Engagement Dashboard and Report

  B. Custom Permission Sets

  C. Salesforce Surveys for user Satisfaction

  D. Visualforce App

  E. Chatter polls

  Correct Answer: ACD

• Question 43:

  A UX Designer at Cloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience.

  How should the designer help mitigate pushback from developers?

  A. Invite them to user testing.

  B. Ask a manager or superior to do it.

  C. Let them know the designer is the expert.

  D. Hand them a printout of the design

  Correct Answer: A

• Question 44:

  How should a UX designer differentiate between a voice and a tone?

  A. Voicereflects the expression and the tone is the way one designs

  B. Voice reflects the character and tone is one's strength

  C. Voice reflects the frequency and tone is one's pitch

  D. Voice reflects the personality and tone is the way ones speaks

  Correct Answer: A

• Question 45:

  Universal Containers (UC) has implemented Service Cloud. There is a flag field on the case object that marks a case as (Sensitive). UC requested that this flag can be viewed by all users who have access to the case but only be edited by the assigned case assessor. The case assessor is a lookup field on the case object.

  How can an architect achieve this requirement?

  A. Permission Set.

  B. Object Permissions.

  C. Custom Lightning Component.

  D. Field-level security

  Correct Answer: C

• Question 46:

  A UX Designer is creating a site for delivery within Builder for a customer who has strict requirements is stay focused on out-of-the-box styling and components only.

  Which three methods would deliver a branded experience?

  Choose 3 answers

  A. Select a footer and configure which social media links to display.

  B. Display custom variations ofpages based on user behavior.

  C. Select a theme and customize content including copy and imagery.

  D. Use the theme editor to adjust fonts, text case, colors, and site logo.

  E. Create flexible layouts for pages with unique background images.

  Correct Answer: ABE

• Question 47:

  During our interview, a UX designer discovers that the most common daily task for the user is to view and commonly view reports using the global search bar for:

  A. Make the global search bar bigger on every page

  B. Update the homepage with access to commonly used reports

  C. Add the daily task component to the homepage

  D. Create the mind board to communicate the visual style of the UI

  Correct Answer: B

  Updating the homepage with access to commonly used reports is the best way to make sure the user can quickly access the reports they need. This could include making the global search bar bigger on every page, adding the daily task component to the homepage, or creating a mind board to communicate the visual style of the UI. Additionally, Salesforce has some great resources on designing for search, such as their Search Design Guide

  [1]

  and their Search Best Practices [2].

  [1]

  https://www.salesforce.com/content/dam/web/en_us/www/documents/salesforce- search-design-guide.pdf

  [2] https://developer.salesforce.com/docs/atlas.en- us.salesforce_search_best_practices.meta/salesforce_search_best_practices/search_best _practices_intro.htm

• Question 48:

  Cloud kicks wants to incorporates human-centered design across its organization Which two practices should be adopted

  A. Including innovative ideas to showcase technology

  B. observing user behavior

  C. putting oneself in thesituation of the end-user

  D. creating requirements based on business leaders priorities

  Correct Answer: BD

• Question 49:

  Following a human-centered design process approach, Cloud Kicks is preparing a userfeedback session for an app that is not performance as anticipated.

  In which two ways could confirmation bias be avoided?

  Choose 2 answers

  A. Interview users about the intended use of the product to support the questionnaire creation.

  B. Obtain user feedback to reinforce known assumptions and support design decisions.

  C. Diversity feedback by ensuring it features as many unique perspective as possible.

  D. Review questions to remove assumptions about issues or problem not supported by quantitative data.

  Correct Answer: BC

• Question 50:

  Sales managers want their team members to help each other close Opportunities. The Opportunityand Account organization-wide defaults are private. To grant Opportunity access to sales reps on the same team, owner ship-based sharing rules were created for each team.

  What is the side effect of this approach?

  A. All sales reps will have Read access toAccounts for all Opportunities.

  B. Sales Reps on the same team will have Edit access to the Accounts for Opportunities owned by then team members.

  C. Sales reps on the same team will have Read access to the Accounts for Opportunities owned by their team members.

  D. All sales reps will have Read access to all Accounts.

  Correct Answer: C