Salesforce USER-EXPERIENCE-DESIGNER Online Practice Questions and Exam Preparation

Salesforce USER-EXPERIENCE-DESIGNER Online Questions & Answers

• Question 31:

  Cloud Kicks hired a UX Designer to help create a form for a wide group of users. After receiving that final requirement, the designer realizes there are too many fields.

  What could improve form readability?

  A. Improve form security by adding a challenge-response test.
  B. Create a three-column grid to reduce the form length.
  C. Replace field labels with placeholder text.
  D. Add section headers to visually separate fields into groups.
  D. Add section headers to visually separate fields into groups.

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  Explanation/Reference:

  This allows users to quickly scan the form and identify the relevant fields, reducing the cognitive load and improving the overall user experience. Salesforce documentation states that "by grouping related fields into sections, you can make your forms easier to read and understand" [1].

  [1] https://help.salesforce.com/articleView?id=forms_design_best_practices.htmandtype=5

• Question 32:

  Cloud Kicks wants to drive engagement on its website. Which two Salesforce features should boost engagement? Choose 2 answers

  A. Einstain Bots
  B. Automated Invitations
  C. MyTrailhead
  D. Salesforce Connect
  C. MyTrailhead
  D. Salesforce Connect

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  Explanation/Reference:

• Question 33:

  Cloud Kicks (CK) is incorporating Relationship Design principle into its business model and customer offerings wherever possible. Choose3 answers

  A. Prioritizing Innovation over copying the competition
  B. Releasing Salesforce updates in managed packages over unmanaged packages
  C. Reframing products in terms of user value over features and functions
  D. Prioritize engagement number of impressions
  E. Uncovering customer needs over broadcasting product benefits
  A. Prioritizing Innovation over copying the competition
  C. Reframing products in terms of user value over features and functions
  D. Prioritize engagement number of impressions

• Question 34:

  A UX designer want to understand the mental model of employees who have requested a new internal community the brief specifies what the employees should beable to do on the site but the designer need to suggest and suitable architecture

  Which technique should be used

  A. User test
  B. cognitive walkthrough
  C. tree testing
  D. card sorting
  D. card sorting

• Question 35:

  A UX Designer at Cloud Kicks has been asked to gather insights for a newly released feature at scale from a Specific set of users in the flow of their work.

  Which approach should be used?

  A. In-App Feedback
  B. User Interviews
  C. A/B Test
  D. Survey
  D. Survey

• Question 36:

  A UX Designer has created two different user interface designs for a new marketing landing expected to have several visitors. The landing page has a contact from on it, and the designer wants to know which design products the most from completions.

  Which testing method should be used?

  A. Card Sorting
  B. User Acceptance testing
  C. Diary Studies
  D. A/B testing
  D. A/B testing

• Question 37:

  A UX Designer has created a new form for a call center that takes special delivery information from its customers.

  The designer wants to ensure the call center staff finds the form easy and intuitive to use.

  Which kind of testing should be conducted to validate this?

  A. Usability Testing
  B. Surver
  C. Focus Groups
  D. Qualitative
  D. Qualitative

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  Explanation/Reference:

• Question 38:

  Cloud kicks wants to hire a deal closer.

  Which three activities would someone in this role do each day?

  Choose 3 answers

  A. Update existing prospect and customer records.
  B. Log activities such as calls, emails, and notes.
  C. Review and work through their list of leads or opportunities.
  D. Create cases from issues.
  E. Customize and administer Salesforce.
  A. Update existing prospect and customer records.
  D. Create cases from issues.
  E. Customize and administer Salesforce.

• Question 39:

  Cloud Kicks (CK) has finished conducting research and has synthesized the findings. CK now plans to collaboratively redesign services with stakeholders to address issues uncovered in the study.

  Which process should be used?

  A. Service-Blueprinting Workshop
  B. Management Committee Meeting
  C. Pitch Session
  D. Service Usability Testing
  A. Service-Blueprinting Workshop

• Question 40:

  Cloud Kicks wants to implement its company colors in all UI components, like buttons and icons, using a custom themes.

  How does the Salesforce Lightning Design System (SLDS) ensure the UI components align with the theme?

  A. Design tokens prefixed with "brand"
  B. JS libraries loaded from a static resource
  C. CSS Hex colors
  D. Builder panels
  A. Design tokens prefixed with "brand"