Salesforce SALES-CLOUD-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce SALES-CLOUD-CONSULTANT Online Questions & Answers

• Question 901:

  Universal Containers wants to integrate the sales cloud solution with accounting system. What standard objects are likely to be used in the integration?

  A. Account, contact and lead
  B. Account, contact and contract
  C. Account, lead and opportunity
  D. Account, case and lead
  B. Account, contact and contract

• Question 902:

  UC wishes to track relationships between its customers. For example, some customers are suppliers for other customers. What should a consultant recommend to track multiple customer relationships in Salesforce?

  A. Add the related company to the first company's account team, with supplier as the role.
  B. Add the related company to the first company's custom supplier lookup field as a value.
  C. Add the related company to the first company's partner related list, with supplier as a value.
  D. Add the related company to the first company's contact roles related list, with supplier as a value.
  C. Add the related company to the first company's partner related list, with supplier as a value.

• Question 903:

  Northern Trail Outfitters (NTO) wants to utilize opportunities to track and report customer subscriptions to its online magazine. Payments can be made using the following methods: - In full (all at one time) - Weekly - Monthly - Quartely How should this solution be implemented?

  A. Use contracts with a lookup to opportunity object
  B. Enable schedules on opportunity object
  C. Use assets with a lookup to opportunity object
  D. Enable schedules on product object
  D. Enable schedules on product object

• Question 904:

  The Discovery phase with Cloud Kicks (CK) has just ended. CK wants a visual way to see how the new processes will work. CK's process is complex and requires multiple slides. What should the consultant design to give CK this high-level view?

  A. SIPOC Map
  B. Value Stream Map
  C. Capability Model
  D. Universal Process Notation
  C. Capability Model

• Question 905:

  Which system would a contact center integrate with in order to provide field service agents with information needed to provide service at customer sites?

  A. Telephony
  B. Order Fulfillment
  C. Enterprise Resource Planning (ERP)
  D. Marketing
  C. Enterprise Resource Planning (ERP)

• Question 906:

  Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a Consultant suggest to help decrease customer wait times? Choose 2 answers

  A. Create case escalation rules to route high-priority cases directly to supervisors for resolution
  B. Create reports to analyze call data in order to understand peak times and ensure adequate staffing
  C. Set up analytical snapshots to capture key case information and create historical trending reports
  D. Set up a Salesforce Customer Community that will allow customers to create cases online
  B. Create reports to analyze call data in order to understand peak times and ensure adequate staffing
  D. Set up a Salesforce Customer Community that will allow customers to create cases online

• Question 907:

  Cloud Kicks has configured Account Teams and is ready to go live in Production. How should the consultant migrate the Account Team configuration to Production?

  A. Deploy them with Change Sets.
  B. Create them manually.
  C. Insert them with Workbench.
  D. Distribute them with packages.
  A. Deploy them with Change Sets.

• Question 908:

  Cloud Kicks (CK) is just kicking off its project. The consultant wants to dive deeper into CK's process and pain points. Which three approaches should a consultant use to learn about and empathize with the customer? Choose 3 answers

  A. Embodying
  B. Shadowing
  C. Interviewing
  D. Role Playing
  E. Leading Workshops
  A. Embodying
  B. Shadowing
  C. Interviewing

• Question 909:

  At a kickoff meeting for a new project, a consultant starts gathering information to be used in the project implementation plan.

  They ask the participants to define what project success will look like. Which strategy is the consultant using?

  A. Design Direction
  B. Discovery
  C. Challenge Framing
  B. Discovery

• Question 910:

  Which of the following statements are true about the Opportunity field, "Stage"? (Select all that apply)

  A. There are 10 default stage values, based on a commonly used sales methodology.
  B. The list of default stage values cannot be edited or added.
  C. There are other sales methodologies that can be downloaded from the App Exchange and used within Salesforce
  A. There are 10 default stage values, based on a commonly used sales methodology.
  C. There are other sales methodologies that can be downloaded from the App Exchange and used within Salesforce