Salesforce SALES-CLOUD-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce SALES-CLOUD-CONSULTANT Online Questions & Answers

• Question 891:

  Cloud Kicks wants to release product enhancements effectively to drive user adoption mtd have the impact on the organization and users' day-to-day functions. What are three steps for successful change and seasonal release management? Choose 3 answers

  A. Prioritize executive requests.
  B. Train end users after deployment.
  C. Communicate updates to end user.
  D. Create an org development model.
  E. Collect input from stakeholders.
  A. Prioritize executive requests.
  C. Communicate updates to end user.
  D. Create an org development model.

• Question 892:

  Customer Support Agents are frustrated with how they interact with their current case management solution and have asked for a more streamlined way to manage and view cases. Which solution will improve productivity and allow the Agents to quickly create and view notes, log calls, update cases, and communicate with customer?

  A. Create a Salesforce Classic Quick Actions
  B. Add a Visualforce page to the Case layout
  C. Configure the Case highlights panel
  D. Configure Case Feed page layouts9
  B. Add a Visualforce page to the Case layout

• Question 893:

  Which of the following descriptions best describe Chatter?

  A. A tool for extending pricing proposals to customers
  B. A content management tool for users who seek information
  C. A library that allows access to documents
  D. A collaboration tool
  E. A data enrichment tool that maintains updated data
  D. A collaboration tool

• Question 894:

  Universal Containers (UC) is going to kick off a Sales Cloud implementation project next month. In preparation for discovery workshops with the business stakeholders, the project manager has asked for a list of key topics the team wants to ask the client about prior to the workshop.

  Which topics will help the team get to know UC better?

  A. Goals, values, Initiatives, strategies, and obstacles
  B. Specific, measurable, achievable, relevant, and time-bound
  C. Budget, authority, need, and time
  A. Goals, values, Initiatives, strategies, and obstacles

• Question 895:

  How would you design a solution to give UP a 360 degree view of an account?

  A. Create custom formula fields to display the related information
  B. Set the field-level security to visible for the appropriate related lists
  C. Ensure that the appropriate related lists are on the account page layout
  D. Create an apex trigger to display related information
  C. Ensure that the appropriate related lists are on the account page layout

• Question 896:

  After creating a brand new sneaker Product object record for Cloud Kicks, the admin is unable to add this product to Price Books. How should the consultant resolve the issue?

  A. Add the product to a price schedule.
  B. Edit the sharing settings of the Product object.
  C. Set a standard active price.
  C. Set a standard active price.

• Question 897:

  Universal Containers would like to have account asset detail information and case details shown to Customer Support Agents when they open cases in the Salesforce Console. How should a Consultant fulfill this requirement?

  A. Create a Visualforce page and add it as a console footer component
  B. Add Account and Asset information to the case detail page layout
  C. Select the Account and Asset related lists from the sidebar components
  D. Configure a sidebar component to display Account and Asset information
  A. Create a Visualforce page and add it as a console footer component

• Question 898:

  Universal containers has 1 price book with US dollars and Canadian dollars currency amounts for all products. Salesperson, when adding products to opportunity, only see CAD. What's wrong?

  A. Sales reps selected wrong price book
  B. Advanced currency management not enabled for CAD
  C. Muli-currency disabled for org
  D. Opportunity currency setup as CAD (not sure about this)
  D. Opportunity currency setup as CAD (not sure about this)

• Question 899:

  During the last requirements meeting. Cloud Kicks team members said they will be taking the next week off to attend a conference. What should a consultant do in response to this news?

  A. Ask the client to sign off on requirements and start the build.
  B. Update the solution design while the team is out of the office.
  C. Set up two requirements workshops for the following week.
  D. Update the project plan and communicate it to stakeholders.
  D. Update the project plan and communicate it to stakeholders.

• Question 900:

  Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows:

  A work order is submitted to a field service team to perform a technical review.

  After the technical review is closed, an agent needs to contact the customer to review activities.

  Cases can only be closed after the customer review has been completed

  Universal containers needs to determine whether the work orders and customers contacts should be stored as child cases or on a related custom object

  Which two aspects should the consultant consider to meet these requirements? Choose 2 answers

  A. Visibility and access to the work order records
  B. Work Order and customer contact escalation requirements
  C. Account team relationship to the primary contact
  D. Case closure rules on the original case
  E. Total number of account and contact records in the database
  A. Visibility and access to the work order records
  C. Account team relationship to the primary contact