A sales representative at Universal Containers who recently lost a sales deal to a competitor has set the opportunity stage to closed/lost. What impact will this have on the opportunity in the forecast?
A. It will be associated with the closed forecast category and it contributes to the forecast.
B. It will be associated with the omitted forecast category and sales management must override to exclude it from the forecast.
C. It will be associated with the lost forecast category and only sales managers will be able to view it in the forecast.
D. It will be associated with the omitted forecast category and does NOT contribute to the forecast.
The sales at Cloud Kicks needs to track the number of retail locations for each of its Leads. Once the Lead is converted, the sales team wants to see the number of retail locations related to its customer. The service team also wants to view this information. Which two actions should the Consultant take to meet this requirement? Choose 2 answers
A. Create a rollup field on the Account to calculate the number of retail locations.
B. Map the custom field from the Lead object to the custom field on the Account object during lead conversion.
C. Update the Account with number of retail locations after it has been converted.
D. Create custom fields on the Account and Lead objects to store the number of retail locations.
E. Map the custom field from the Lead object to the standard field on the Account object during lead conversion.
Cloud Kicks wants to utilize Opportunities to report and track subscriptions to its "Shoe of the Month" club. Subscribers can pay in full (all at one time), weekly, monthly, or quarterly. Which solution should the Consultant recommend to meet Cloud Kicks' need?
A. Enable schedules on the Product object.
B. Configure the use of contracts with a lookup to the Opportunity object.
C. Configure the use of assets with a lookup to the Opportunity object.
D. Enable schedules on the Opportunity object.
Sales stages are shared between sales methodologies at Cloud Kicks; however, there are three product lines with unique sales methodologies- A few sales stages overlap between the three. Which three components should be configured to support this? Choose 3 answers
A. Three sales processes
B. One hybrid sales process
C. One set of opportunity stages
D. Three record types
E. Three sets of opportunity stages
F. Three page layouts
Cloud Kicks maintains two lines of business: individual sales and franchise sales, the sales cycle for franchise sales is more complex and involves more stages than the individual sales cycle. Which three action should the Consultant recommend to create a solution? Choose 3 answers
A. Configure different sales process for each line business.
B. Assign different page layout to each record type.
C. Assign different sales processes to each page layout.
D. Configure different record types.
E. Configure different sales process to each page layout.
The Cloud Kicks sales team collaborates on Opportunities, which helps the team succeed and close more deals.
What should the Consultant configure to allow contributing sales team members to share in the revenue from closed Opportunities?
A. Add the Opportunities to a campaign.
B. Add the contributors to the Opportunity's contact role related list.
C. Create quick actions to create child Opportunities.
D. Enable Opportunity Splits from Setup.
Service Reps at Universal Containers complain that the Case Feed in the Lightning Service Console has too many entries and is hard to use. Which option should a Service Consultant recommend to improve the Case Feed usability?
A. Use Compact Case Feed to hide entries
B. Case Feed Private Sharing to hide entries
C. Use case feed Filters to organize entries
D. Use Comments instead of Case Feed entries
Which two solutions should Universal Containers consider to increase Contact Center Agent productivity? Choose 2 answers
A. Improve the agent interface
B. Enable templates for written responses
C. Employ surveys to confirm customer satisfaction
D. Increase the number of agents
One business unit at Universal Containers has been using Service Cloud for several years. While migrating another business unit to the platform, a System Administrator incorrectly imported 200,000 case records, which created significant data corruption to existing records. The most recent data backup available is more than 90 days old. Which option should the Consultant recommend?
A. Restore the data using the available backup
B. Manually update the corrupt data to correct it
C. Use Data Loader to delete the corrupt data
D. Log a Data Recovery case with Salesforce Support
Cloud Kicks has sales teams distributed across global regions, The direction from sales leadership is to define access based on region. For example, users within the region have access to regional dashboards, while the leadership team has access to global dashboards.
What should the Consultant recommend to meet this requirement?
A. Create one Dashboard folder for all regions for both sales and the leadership team with View access.
B. Create Dashboard folders for each regional sales team and one Dashboard folder for leadership team.
C. Create region-based sales groups, one leadership group, and one Dashboard folder with View access.
D. Create Dashboard folder for all regions' sales team and one Dashboard folder for the leadership team.
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