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SALES-CLOUD-CONSULTANT Real Exam Questions

Salesforce Certified Sales Cloud Consultant (SP25)

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Question 1 Single choice

Forecasting is an exact science and is the total of all the opportunities you are working on.

  1. A

    True

  2. B

    False

Show answer and explanation

Correct answer: B

Question 2 Single choice

Joe is the record owner of a Lead. A Lead sharing rule has been defined so that leads owned by Joe are shared with public group called 'Joe's Team'.

When the Lead is converted to an Account, Contact, and Opportunity, who will have access to these records assuming that a private sharing model in place on these objects and there are no sharing rules defined for these objects?

  1. A

    Joe, all members of the public group, Joe's Team, and anyone above any group member in the role hierarchy will be able to access the three records.

  2. B

    Joe, all members of the public group, and Joe's Team will be able to access the three records

  3. C

    Joe will be the only person who will be able to access the Account, Contact, and opportunity records.

  4. D

    Joe and anyone above him in the role hierarchy will be able to access the three records

Show answer and explanation

Correct answer: B

Question 3 Single choice

What is the benefit of a Force.com sandbox?

  1. A

    It allows for development, testing, and training

  2. B

    It extends Salesforce functionality

  3. C

    It builds new application functionality

  4. D

    It allows to create or change buttons, and dynamically route approvals

Show answer and explanation

Correct answer: A

Question 4 Single choice

Universal Containers has a single contact center that handles all service requests including chat, Cases, and web form submissions. It is important that Reps are assigned work evenly so that all requests are handled in the order they are received.

How would a Consultant address this requirement?

  1. A

    Configure Case Assignment Rules

  2. B

    Configure Omni-Channel with Most Available Routing

  3. C

    Configure Live Agent Skills-based Routing

  4. D

    Configure Omni-Channel with Least Active Routing

Show answer and explanation

Correct answer: B

Question 5 Single choice

Which roll-up summary fields supported between two Advanced Currency Management objects when enabling Advanced Currency Management?

  1. A

    Opportunity object to Opportunity object

  2. B

    Opportunity line object to Opportunity object

  3. C

    Opportunity object to Account In the default currency of the user's manager

  4. D

    Opportunity line object to Product object in the default currency of the organization

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Correct answer: B

Question 6 Single choice

Universal Containers has configured the Account organization-wide default (OWD) sharing as Public Read Only. All customer Accounts are owned by the customer successmanager. When a customer calls support to update their contact information, the support agent on their Account team is unable to edit the Account.

Which approach should a consultant recommend allowing the support agent to edit the Account, while still enforcing the Public Read Only OWD?

  1. A

    The support agent should add themselves to the customer's Account team to grant Edit permissions.

  2. B

    The support agent should contact the customer success manager to update the Account.

  3. C

    The customer success manager should change the owner of the Account to the support agent.

  4. D

    The customer success manager should include the support agent on the default Account team with Edit permissions.

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Correct answer: D

Question 7 Single choice

The members of an opportunity team at UC are working together to close an opportunity. The sales engineer on the team is having trouble keeping up with the most current quote.

How can the sales engineer identify the opportunity's latest quote?

  1. A

    Reference synced quote history on the opportunity.

  2. B

    Reference the last modified date on the quotes.

  3. C

    Follow the opportunity's quotes in Chatter.

  4. D

    Reference the synced quote field on the opportunity record.

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Correct answer: D

Question 8 Multiple choice

Cloud Kicks wants to know how many closed won Opportunities a Campaign has generated over the last 30 days.

Which two steps should the consultant take to meet this requirement using standard functionality? Choose 2 answers

  1. A

    Add child Campaigns of the primary Campaign source automatically.

  2. B

    Add criteria to the auto-association settings to limit the matches to the past 30 days.

  3. C

    Define rules for Campaigns to add Opportunities and then lock after 30 days.

  4. D

    Ask the admin to enable Customizable Campaign Influence.

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Correct answers: B, D

Question 9 Single choice

The stage field is mapped to a value for the Forecast Category field and this can never be changed in an opportunity.

  1. A

    True

  2. B

    False

Show answer and explanation

Correct answer: B

Question 10 Single choice

Match the following loading option to the description of when to use it. "Manual Entry"

  1. A

    Brian wants to consolidate all his accounts from several systems.

  2. B

    Bill wants to load 20,000 lead records.

  3. C

    Becky wants to load all her 65,000 contact records.

  4. D

    Bob wants to load a single account record.

  5. E

    Berta wants to keep a separate system as her "system of record"

Show answer and explanation

Correct answer: D