Salesforce SALES-CLOUD-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce SALES-CLOUD-CONSULTANT Online Questions & Answers

• Question 11:

  What are two design considerations for a Live Agent implementation? Choose 2 answers

  A. Chat Visitor Browser
  B. Chat Window Title
  C. Chat Character Limit
  D. Idle Connection Timeout
  A. Chat Visitor Browser
  D. Idle Connection Timeout

• Question 12:

  The VP of Service at Universal Containers is looking for ways to reduce contact centers costs. Which two metrics should the Consultant recommend? Choose 2 answers

  A. Average Handle Time
  B. Service-Level Agreements
  C. First Call Resolution
  D. Time to Answer
  A. Average Handle Time
  C. First Call Resolution

• Question 13:

  When an Opportunity Stage is marked as Closed Won, Cloud Kicks wants an email to be sent to a team of Executives. This email should include details about the Opportunity along with the related Opportunity Products and Account. Which solution should the Consultant recommend to active this requirement?

  A. Use Process Builder and HTML Email Templates.
  B. Develop an Inbound Email Service.
  C. Use Workflow rules and HTML Email Templates.
  D. Develop a custom Apex Trigger that uses custom email messaging.
  D. Develop a custom Apex Trigger that uses custom email messaging.

• Question 14:

  Universal Publications are a publishing house that sells online subscriptions for its leading magazine. Customers can make a single Payment, or set up to pay weekly, monthly or quarterly. Universal Publications wants to use opportunities to track and report on these subscription deals. What should a consultant recommend to meet this requirement?

  A. Enable schedules on product object.
  B. Enable schedules on opportunity object
  C. Use assets with a lookup to opportunity object
  D. Use contracts with a lookup to opportunity object
  A. Enable schedules on product object.

• Question 15:

  Cloud Kicks is implementing Territory Management for its retail sales unit. The sales director is requesting a detailed roll-up forecast for territories. Which two recommendations should the consultant make? (Choose two.)

  A. Assign a Forecast-Manager to each region.
  B. Include the Forecast Manager field on the Account page layout.
  C. Ensure the Forecast Manager user is forecast-enabled.
  D. Assign a role for each manager in the user role hierarchy.
  A. Assign a Forecast-Manager to each region.
  C. Ensure the Forecast Manager user is forecast-enabled.

• Question 16:

  Universal containers wants to send out an email promotion on a monthly basis to a list of 50,000 leads. What should a consultant recommend to meet this requirement?

  A. Create a lead assignment rule to send the email to the leads monthly
  B. Use an email execution vendor to send emails for marketing campaigns
  C. Create an email alert workflow rule to send the email to the leads monthly
  D. Use the standard salesforce mass email tool located on the leads tab
  B. Use an email execution vendor to send emails for marketing campaigns

• Question 17:

  Who would be interested in the "Top 10 Reasons Deals Were Lost" report?

  A. VP of Sales
  B. Sales Operations
  C. Sales Manager
  D. Sales Rep
  A. VP of Sales

• Question 18:

  Northern Trail Outfitters published detailed activity measures for its sales teams 6 months ago. The VP of sales has noticed that the number of sales activities reps have logged has increased to meet the new standards, but the actual number of booking activities remains low. The VP suspects that sales reps misunderstand the activity measures process.

  What should the consultant recommend?

  A. Deploy Sales Engagement and use Cadences.
  B. Train the reps on targeted interactions.
  C. Reevaluate Opportunity stages.
  A. Deploy Sales Engagement and use Cadences.

• Question 19:

  Cloud Kicks is a large global company. The week of global training falls on a holiday week for the European region of the office on holiday. Which best practice should the Consultant recommend to overcome this obstacle?

  A. Run the training as planned and record it so the other users can watch the video.
  B. Talk to the manager of that region and tell them how important training is and that they should come.
  C. Set up training session for just European region and run the scheduled training.
  D. Move training for all users to the following week and communicate the change.
  C. Set up training session for just European region and run the scheduled training.

• Question 20:

  Universal Containers is growing its international business. Domestic account executives believe that the standard price book has become difficult to use because there are too many records reflecting different currencies and country-specific product variations.

  What should the consultant recommend to improve usability for account executives?

  A. Create product families to enable users to filter by continent and country.
  B. Use custom price books for domestic and international customers.
  C. Use separate product catalogs for domestic and international customers.
  D. Update the product naming conventions to include the currency in the product name.
  B. Use custom price books for domestic and international customers.