Salesforce SALES-CLOUD-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce SALES-CLOUD-CONSULTANT Online Questions & Answers

• Question 831:

  A consultant is implementing a new instance of Sales Cloud for Cloud Kicks (CK). CK has a global sales presence, supporting a customer base throughout the world. Which approach should the consultant recommend for setting up an account hierarchy structure?

  A. Location-specific account structure with account hierarchies
  B. Global account structure without account hierarchies
  C. Global account structure with one global account and all contacts and opportunities linked
  D. Location-specific account structure without account hierarchies
  D. Location-specific account structure without account hierarchies

• Question 832:

  Universal Containers has an upcoming maintenance window where read-only access will be available Which two actions will Universal Containers be able to perform during this window? Choose 2 answers

  A. Run and view Salesforce reports
  B. Post report information on Chatter
  C. Update case data for a customer
  D. Review existing cases for an account
  A. Run and view Salesforce reports
  D. Review existing cases for an account

• Question 833:

  The Consultant at Cloud Kicks has noticed that sales data is quickly outdated and is having issue with keeping Account data updated. What should the Consultant recommend to maintain up-to-date Account information?

  A. Call the Contacts and Leads to get their updated information.
  B. Use third-party data to update and add records to Salesforce.
  C. Use the Salesforce-provided data to updated and add records to Salesforce.
  D. Enable the Automatic Account Update feature in Setup.
  B. Use third-party data to update and add records to Salesforce.

• Question 834:

  The lifecycle of a Knowledge article consists of five stages. In which order does an article proceed through these stages?

  A. Create, approve, publish, consume, feedback
  B. Create, feedback, publish, approve, consume
  C. Create, publish, feedback, approve, consume
  D. Create, consume, feedback, approve, publish
  A. Create, approve, publish, consume, feedback

• Question 835:

  Universal Containers has a public sharing model for accounts and uses the parent account field to create a multi-level account hierarchy. When viewing a parent account, the company would like to see the total value of open opportunities for all accounts in the hierarchy. What solution should a consultant recommend to meet this requirement?

  A. Use apex to update a custom field on the parent account with the total value of open opportunities from the child accounts.
  B. Create a roll-up summary field on the parent account showing the total value of open opportunities from the child accounts.
  C. Define a workflow rule to update the custom field on the parent account with the total value of open opportunities from the child accounts.
  D. Create a link on the account that opens a report showing the total value of open opportunities for all the accounts in the hierarchy.
  A. Use apex to update a custom field on the parent account with the total value of open opportunities from the child accounts.

• Question 836:

  Universal Containers contact center would like to measure and communicate case escalation rates to management. Which solution should a consultant recommend to meet this requirement?

  A. Create a formula field on the case record to calculate percentage of escalated cases
  B. Create a daily snapshot report of all cases and calculate percentage of escalated cases
  C. Create a case report with a custom summary formula to calculate the percentage of escalated cases
  D. Create a bucket field on a report to calculate the percentage of escalated cases
  D. Create a bucket field on a report to calculate the percentage of escalated cases

• Question 837:

  What are the main challenges that Marketing faces when trying to drive more business? (Select all that apply)

  A. Website integration: Lack of website integration, which delays entry of leads into CRM
  B. Email Marketing: Difficult to track and report on effectiveness of emails that were sent
  C. Search Marketing: No reportable relationship between search words and closed sales
  D. Reporting: Must create reports manually, which slows down lead generation
  E. Campaign M
  A. Website integration: Lack of website integration, which delays entry of leads into CRM
  B. Email Marketing: Difficult to track and report on effectiveness of emails that were sent
  C. Search Marketing: No reportable relationship between search words and closed sales
  E. Campaign M

• Question 838:

  The VP of Sales at Cloud Kicks wants to automate the process of reassigning Accounts when the Account owner gets transferred to a different team or region. The VP wants reassignment to be based on the Account status and confirmation that the new Account owner is informed of their new Account inheritance. Which two strategies can the consultant use to design the solution?

  A. Use Process Builder for capturing Account details, define Account assignment rules to reassign the Account to new owner based on status, and send an email regarding Account inheritance.
  B. Use Process Builder for capturing Account details, design workflow rules to reassign the Account to a new owner based on status, and send an email regarding Account inheritance.
  C. Use Flow Builder for capturing Account details, design an element to reassign the Account to a new owner based on status, and send an email regarding Account inheritance.
  D. Use Process Builder for capturing Account details, design an nodes to reassign the Account to a new owner based on status, and send an email regarding Account inheritance.
  E. Use Flow Builder for capturing Account details, define Account assignment rules to reassign the Account to a new owner based on status, and send an email regarding Account inheritance.
  C. Use Flow Builder for capturing Account details, design an element to reassign the Account to a new owner based on status, and send an email regarding Account inheritance.
  D. Use Process Builder for capturing Account details, design an nodes to reassign the Account to a new owner based on status, and send an email regarding Account inheritance.

• Question 839:

  Asia Pacific and Japanese sales teams from Cloud Kicks have requested separate report folders for each region. The VP of Sales needs one place to find reports for all the regions and still wants to retain visibility of the reports in each folder. What should the Consultant recommend to meet this requirement?

  A. Create all new regional folders and move the reports to the respective region folder with viewer access.
  B. Create grouped folders, keeping the top region folder sharing settings and limiting the sharing settings for the grouped ^ folders for each region.
  C. Create subfolders, keeping the top region folder sharing settings and limiting the sharing settings for the subfolders for each ^ region.
  D. Create all new regional folders and move the reports to the respective region folder with subscribe access.
  A. Create all new regional folders and move the reports to the respective region folder with viewer access.

• Question 840:

  An outsourced contact center is losing part-time agents to a nearby contact center that promotes flexible scheduling. Which support channel requires the smallest amount of agent work time?

  A. Web to case
  B. Email to case
  C. Web self service
  D. Chat
  C. Web self service