Salesforce SALES-CLOUD-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce SALES-CLOUD-CONSULTANT Online Questions & Answers

• Question 711:

  Sales representatives and partners of Universal Containers constantly complain about the poor quality of lead data. Leads are owned by the Vice President of Marketing, who has established a task force and a project to remedy the situation. Which approach should the task force consider to improve and maintain the quality of lead data? Choose 2 answers

  A. Use tools like the Lead Import wizard to identify and remove duplicates.
  B. Use Data.com to clean the existing lead data and new data going forward.
  C. Create a workflow notification when leads are created with poor Quality data.
  D. Import the lead data using the Find Duplicates wizard on the lead object.
  A. Use tools like the Lead Import wizard to identify and remove duplicates.
  B. Use Data.com to clean the existing lead data and new data going forward.

• Question 712:

  Universal Containers is migrating data from a legacy system into Salesforce. The company needs to migrate lead, contact, and opportunity data from its legacy system and must be able to report on historical lead conversion for both legacy and newly created data. What is the recommended order for data migration?

  A. User, Opportunity, Account, Contact, Lead.
  B. User, Account, Contact, Opportunity, Lead.
  C. User, Contact, Account, Lead, Opportunity
  B. User, Account, Contact, Opportunity, Lead.

• Question 713:

  During the Deploy phase at Cloud Kicks, users are finding it difficult to navigate a new system which is contributing to low adoption. How should the consultant avoid this issue in the future?

  A. Develop test scripts during the Plan phase.
  B. Provide company-wide training throughout the project.
  C. Conduct a beta review during the Validate phase.
  B. Provide company-wide training throughout the project.

• Question 714:

  Where do you select the "Marketing User" checkbox to enable a user to create, edit, delete, and clone campaigns; manage campaign members; and edit advanced campaign setup?

  A. Org-wide defaults
  B. User record
  C. Profile
  D. Sharing Rules
  B. User record

• Question 715:

  Northern Trail Outfitters (NTO) wants controlled access for its users allowing them to see all accounts, but only make changes to the accounts they own and the contacts within those accounts. How should NTO set its default access for accounts and contacts?

  A. Set accounts to private and contacts to controlled by parent.
  B. Set accounts to public read-only and contacts to controlled by parent.
  C. Set accounts to public read-only and contacts to private.
  D. Set accounts to private and contacts to private.
  B. Set accounts to public read-only and contacts to controlled by parent.

• Question 716:

  Place the following steps in the correct order to set up Salesforce for Outlook:

  A. Users and profiles must be assigned to an Outlook configuration
  B. Users must begin syncing records across platforms
  C. Salesforce for Outlook must be downloaded to the machine
  D. An Outlook configuration must be created.
  A. Users and profiles must be assigned to an Outlook configuration
  B. Users must begin syncing records across platforms
  C. Salesforce for Outlook must be downloaded to the machine
  D. An Outlook configuration must be created.

• Question 717:

  A system administrator has been asked to create a report for the executive leadership team to share the status of the call center. Which chart type should be used to graphically display how long a case has been open?

  A. Line chart
  B. Bar chart
  C. Gauge Chart
  D. Donut chart
  E. Funnel chart
  B. Bar chart

• Question 718:

  Universal Containers has hired a new employee for the Global Sales Leadership team. The employee is intere in fostering friendly competition between account executives, with emphasis on reinforcing activities that dm sales. Historically, for every four prospect meetings held, one sale was generated.

  Which action would help support the sales teams?

  A. Create subscription reports to send daily prospect meetings planned to the Assigned user for those events.
  B. Show a leaderboard on the regional sales dashboards highlighting the account executives who have created the most opportunities.
  C. Show a leaderboard on the regional sales dashboards highlighting account executives who have held the most prospect meetings.
  D. Create a dashboard that displays the most sales dosed by region using charts to show sale: green and lost opportunities in red.
  B. Show a leaderboard on the regional sales dashboards highlighting the account executives who have created the most opportunities.

• Question 719:

  Universal Containers wants to restrict access to accounts and contacts. All users should able to access all the accounts, but only edit the accounts they own. Users should be able to edit only the contacts for the accounts they own. To meet these requirements, what should be the OWD access for accounts and contacts?

  A. Set Account to private and Contacts to control by parent.
  B. Set Account to public read-only and Contacts to control by parent.
  C. Set Account to public read-only and contacts to private.
  D. Set Account to private and contact to private.
  B. Set Account to public read-only and Contacts to control by parent.

• Question 720:

  The Universal Containers contact Center offers support through phone, email, public website, and a Community. The contact center manager wants to demonstrate the success of recent self-service initiatives to executive management. Which two Reports should the contact center manager present to executive management? Choose 2 Answers

  A. Number of cases created using Communities
  B. Number of IVR inquires without agent involvement
  C. Average call handle time by team
  D. Number of cases closed by self-service users.
  A. Number of cases created using Communities
  D. Number of cases closed by self-service users.