Salesforce SALES-CLOUD-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce SALES-CLOUD-CONSULTANT Online Questions & Answers

• Question 701:

  Match the following loading option to the description of when to use it. "Integration"

  A. Brian wants to consolidate all his accounts from several systems.
  B. Bill wants to load 20,000 lead records.
  C. Becky wants to load all her 65,000 contact records.
  D. Bob wants to load a single account record.
  E. Berta wants to keep a separate system as her "system of record"
  E. Berta wants to keep a separate system as her "system of record"

• Question 702:

  Northern Trail Outfitter wants to implement a Partner Community to help manage an extensive distributor and reseller partner community. The consultant is setting up partner users. What are two considerations for this step in the process? Choose 2 answers

  A. Partner users are associated with the same set of profiles as internal users.
  B. The sharing model should be re-evaluated when the Partner Community is enabled.
  C. Partner user can own account and opportunity records in salesforce.
  D. Partner users CANNOT receive emails generated through workflow actions
  B. The sharing model should be re-evaluated when the Partner Community is enabled.
  C. Partner user can own account and opportunity records in salesforce.

• Question 703:

  Cloud Kicks acquired a shoe distribution company. The VP of Technology wants to migrate all the sales data into Cloud Kicks' Salesforce instance. Which data migration sequence should the Consultant recommend for the objects?

  A. Users, Products, Price Books, Accounts, Contacts, Opportunities, Opportunity Line Items, Quotes, Quote Line items
  B. Products, Price Books, Users, Opportunities, Opportunity Line Items, Quotes, Quote Line items, Accounts, Contacts
  C. Products, Price Books, Users, contacts, Accounts, Opportunities, Opportunity Line items, Quotes, Quote Line items
  D. Users, Products, Currency, Price Books, Quotes, Quote Line Items, Accounts, Opportunities, Opportunity Line Item
  A. Users, Products, Price Books, Accounts, Contacts, Opportunities, Opportunity Line Items, Quotes, Quote Line items

• Question 704:

  Cloud Kicks has recently set up Sales Cloud and wants to measure the health of an account by comparing the amount of emails that are exchanged in a month. What should the consultant recommend?

  A. Salesforce Inbox
  B. Activity Report
  C. Einstein Activity Capture
  C. Einstein Activity Capture

• Question 705:

  Universal Containers uses products in salesforce and has private security model. The product management Employee do not have access to all opportunities but would like to track the performance of a new product after it is launched.

  What would a consultant recommend to allow the product management employee to track the performance of the product?

  A. Create a criteria based sharing rule to add the product management team to relevant opportunities.
  B. create a trigger to add the product management team to the sales team of the relevant opportunities
  C. Create a trigger to set the product manager as owner for opportunity on the new product.
  D. Create a new product and add it to the price book with the product manager as the owner
  A. Create a criteria based sharing rule to add the product management team to relevant opportunities.

• Question 706:

  Territory mgt is enabled. Users should be able to track account plans for each account they have access to

  A. Create lookup relationship account -> account plan
  B. Create master detail relationship account -> account plan
  C. Review territory mananagement settings
  D. Validation rule
  B. Create master detail relationship account -> account plan

• Question 707:

  Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working in 12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.

  Which recommendation should the Consultant make in anticipation of higher call volume?

  A. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to deflect calls.
  B. Set up telephony integrations using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
  C. Set up IVR with an automated response for customers affected by the recall to deflect calls.
  D. Set up a customer survey for customers calling into identify the severity and impact of the recall.
  A. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to deflect calls.

• Question 708:

  Cloud Kicks has enabled territory forecasts to see how expected revenue compares between sales territories, and to determine which territory has dosed the most deals in a month. The territory hierarchy has three branches with child

  territories, where forecast managers may be assigned to a few of them.

  Which two actions can forecast managers perform?

  Choose 2 answers

  A. Add territory forecast to the hierarchy.
  B. Add a Forecasts tab to the Sales app.
  C. View the territory forecasts as a single-page summary.
  D. Share the forecast with any Salesforce user.
  C. View the territory forecasts as a single-page summary.
  D. Share the forecast with any Salesforce user.

• Question 709:

  Cloud Kicks wants to set up contacts and accounts, where contacts can be associated to multiple accounts. Which configuration allows for this setup?

  A. Set up lookup fields on the Contact object for multiple accounts.
  B. Create a custom object between the Account object and Contact object.
  C. Enable users to relate a contact to multiple accounts in Setup.
  C. Enable users to relate a contact to multiple accounts in Setup.

• Question 710:

  Cloud Kicks needs to associate some Contacts with more than one Account. Which solution should a consultant recommend to meet this requirement?

  A. Use lead conversion to automatically copy the Contact information from Account A to Account B.
  B. Use the Contact roles related list on Accounts.
  C. Add Contact to the partners related list on the other Accounts.
  D. Use the Contact to multiple accounts feature.
  D. Use the Contact to multiple accounts feature.