Salesforce SALES-CLOUD-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce SALES-CLOUD-CONSULTANT Online Questions & Answers

• Question 631:

  Cloud Kicks (CK) is adding hundreds of new accounts to Sales Cloud daily. CK uses an automated process to assign Account owners. If no assignment can be made for an account, it will be routed to a specific user who will manually review and re-assign it at a later date. This user may have thousands of account records assigned.

  Which solution should the consultant recommend when CK sets up the new account process?

  A. Place the user in 4 separate role at the highest level! of the role hierarchy.
  B. Assign the Modify All Data permission to the user.
  C. Add the user to a separate role at the lowest level of the role hierarchy.
  C. Add the user to a separate role at the lowest level of the role hierarchy.

• Question 632:

  Cloud Kicks has configured Account Teams and is ready to go live in Production.

  How should the consultant migrate Account Team configuration to Production?

  A. Push with Workbench.
  B. import with Data Loader.
  C. Create manually.
  D. Deploy with Change Sets.
  B. import with Data Loader.

• Question 633:

  Universal Containers is launching a full line of new products and Service Cloud should support the following requirements:

  Agents need to collaborate with other teams.

  The product development team needs to be alerted on high-priority cases for specific products.

  Which solution will meet these requirements?

  A. Use Process Builder for notifications and case teams to monitor cases.
  B. Use Process Builder for notifications and account teams to monitor cases.
  C. Use escalation rules for notifications and account teams to monitor cases.
  D. Use escalation rules for notifications and case teams to monitor cases.
  A. Use Process Builder for notifications and case teams to monitor cases.

• Question 634:

  Import 100 leads/mo ?need to prevent dups.

  A. Import using import wizard
  B. Run script in external DB to identify dups.
  C. Import leads and use global search to identify dups.
  D. Export existing leads using a report and scrub prior to re-import
  A. Import using import wizard

• Question 635:

  Universal Containers is using the Lightning Service Console for managing cases and wants to add a softphone to enable click-to-call capability. Which three configurations are needed for the softphone to work in Salesforce? Choose 3 answers

  A. Install an adapter from AppExdiange to work with third-party cn systems.
  B. Enable Live Agent in their community to chat with an agent.
  C. Assign the correct Salesforce users to the Call Center.
  D. Create a softphone layout and assign to user profiles.
  E. Assign the Salesforce CTI license to Salesforce users.
  A. Install an adapter from AppExdiange to work with third-party cn systems.
  C. Assign the correct Salesforce users to the Call Center.
  D. Create a softphone layout and assign to user profiles.

• Question 636:

  Northern Trail Outfitters (NTO) wants to expand its use of Salesforce and start tracking orders on accounts. NTO has hired a consultant to complete the project. Which two considerations should the consultant take into account when implementing sales orders'

  Choose 2 answers

  A. Order line items can be added or removed after an order is activated.
  B. Products have to be manually added to a cloned order.
  C. Contract Number is a required field on the order page layout.
  D. Organization-Wide defaults must be set to Controlled by Parent.
  A. Order line items can be added or removed after an order is activated.
  D. Organization-Wide defaults must be set to Controlled by Parent.

• Question 637:

  Cloud Kicks (CK) has recently rolled out Sales Cloud. CK uses an enterprise resource planning (ERP) system as its system of record for customer data. When an account has its first Closed Won opportunity, the ERP system should be updated immediately from the account and opportunity records.

  Which option should the consultant recommend to meet the requirement?

  A. Script the ERP to call a Flow endpoint every 5 minutes to fetch newly won opportunities and their related accounts.
  B. Implement Platform Events to publish Opportunity wins to the ERP, which will call back for opportunity and account Information.
  C. Create an Accounts with Opportunities report filtered on Opportunities won today that the ERP can subscribe to.
  B. Implement Platform Events to publish Opportunity wins to the ERP, which will call back for opportunity and account Information.

• Question 638:

  Universal Containers requires that each of its products is sold with 12 months of product maintenance. This is enter... a separate opportunity product line item on the opportunity. Once an opportunity is closed/won and the order has been shipped to the customer, the service manager manually records the maintenance line item in the assets object and sends an alert 90 days prior to the expiration date. What should a consultant recommend to streamline this process?

  A. Request the sync order to asset feature from salesforce to create an asset record once an opportunity is closed/won.
  B. Install an AppExchange app or create a trigger to automatically create an asset record once an opportunity is closed/won.
  C. Create a trigger on the asset object once an opportunity is closed/won, and add a button to the opportunity layout.
  D. Turn on the sync asset feature from the asset settings to create an asset record once an opportunity is closed/won.
  B. Install an AppExchange app or create a trigger to automatically create an asset record once an opportunity is closed/won.

• Question 639:

  Cloud Kicks is preparing to deploy its configurations. The chosen release date is during a Salesforce Release window. The current configuration is in Non-Preview Sandbox.

  Which two strategies should a consultant recommend?

  Choose 2 answers

  A. Deploy after the Salesforce Release.
  B. Test new configurations in a preview sandbox
  C. Deploy before the Salesforce Release.
  D. Test new configurations in a Non-preview Sandbox.
  A. Deploy after the Salesforce Release.
  B. Test new configurations in a preview sandbox

• Question 640:

  Universal Containers (UC) does business with a contact associated with a specific account with the contact role of executive.

  The contact is also on the board of a nonprofit that has requested a charitable donation from UC. UC wants to track the contact on both accounts.

  What is the most efficient solution that the consultant should implement to meet the requirement?

  A. Create a new lookup field on the Contact record.
  B. Create a new Contact record related to the nonprofit account.
  C. Enable the Contact to Multiple Accounts feature.
  C. Enable the Contact to Multiple Accounts feature.