Salesforce SALES-CLOUD-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce SALES-CLOUD-CONSULTANT Online Questions & Answers

• Question 551:

  Cloud Kicks (CK) recently finished a redeployment of is Lightning pages. CK users report that Lightning pages are loading slowly CK management wants to consider the impact this has on adoption.

  Which two toots should the consultant recommend that CK use to evaluate lightning pages?

  Choose 2 answers

  A. Guidance for App Butter
  B. Lightning usage App
  C. Performance Analysis for App Builder
  D. Real-Time Event Monitoring
  B. Lightning usage App
  C. Performance Analysis for App Builder

• Question 552:

  The sales representatives at Universal Containers have been experiencing the following Challenges with sales data within their Salesforce application. It has been difficult to effectively reach contacts. There are many duplicate contacts. They are unable to segment account data. What should a consultant recommend to remedy all of these challenges?

  A. Utilize Data.com to flag duplicates and update existing data.
  B. Export contacts and accounts from Data.com and upload using data loader.
  C. Utilize data loader to export data and flag duplicate records.
  A. Utilize Data.com to flag duplicates and update existing data.

• Question 553:

  Service Reps at Universal Containers complain that the Case Feed in the Lightning Service Console has too many entries and is hard to use. Which option should a Service Consultant recommend to improve the Case Feed usability?

  A. Use Compact Case Feed to hide entries
  B. Case Feed Private Sharing to hide entries
  C. Use case feed Filters to organize entries
  D. Use Comments instead of Case Feed entries
  C. Use case feed Filters to organize entries

• Question 554:

  Universal Containers wants to minimize the need for sales reps to manually create meetings and events that are stored on their calendars. Which two Einstein Activity Capture (EAC) capabilities should the consultant consider? Choose 2 answers

  A. EAC a two-way sync for events and contacts.
  B. EAC events are unable to be synched with contacts and leads.
  C. EAC adds events to the activity timeline for custom objects.
  D. EAC supports emails, events, and contacts.
  A. EAC a two-way sync for events and contacts.
  D. EAC supports emails, events, and contacts.

• Question 555:

  A strong pipeline requires faster response. Which of the following example describes a need for faster response?

  A. Leads are qualified but not routed to the right people
  B. Campaigns are launched without communicating the follow-up plan
  C. Leads are tracked in separate systems, not accessible by all
  D. As business matures, it becomes difficult to identify right prospects
  A. Leads are qualified but not routed to the right people

• Question 556:

  In the Discovery phase of a Sales Cloud implementation, what are three effective ways a consultant can determine the design of the system? Choose 3 answers

  A. Schedule training.
  B. Establish performance benchmarks.
  C. Observer end users.
  D. Administrator a survey.
  E. Host a focus group.
  B. Establish performance benchmarks.
  D. Administrator a survey.
  E. Host a focus group.

• Question 557:

  Which Lightning Service Console feature should be used to enable Service Reps to send emails with attachments to customers based on the Case details?

  A. Process Builder
  B. Lightning Knowledge
  C. Macros
  D. Visual Workflow
  A. Process Builder

• Question 558:

  Sales reps at Cloud Kicks (CK) need to see the Opportunity amount with the Account's discount field. CK sales reps are located in different regions and use different currencies. A consultant creates a custom formula field on the Opportunity. Which currency will the custom formula use for its value if the opportunity and account records have different currencies?

  A. Account currency
  B. Corporate currency
  C. Opportunity currency
  D. User currency
  C. Opportunity currency

• Question 559:

  UC recently acquired Global Packaging, a company that has complementary Products. UC wants to run a major campaign showcasing its new product bundling. The company will use multiple marketing channels to create awareness in the marketplace. Each marketing channel will need to be measured for its effectiveness both individually and collectively. How should the consultant design the solution for UC?

  A. Create a single campaign, add members, and set the status to active
  B. Create campaigns for each channel with members and link child campaigns to a parent campaign
  C. Create campaigns for each channel, link them to a parent, and add members to the parent
  D. Create a single campaign and add member statuses for each marketing channel
  B. Create campaigns for each channel with members and link child campaigns to a parent campaign

• Question 560:

  A company receives support requests through a variety of email addresses and web forms for different parts of the business. Which feature combination will ensure that cases are efficiently handled by the most appropriate representatives?

  A. Case Assignment Rules, Queues, Chatter Groups, Live Agent
  B. Case Assignment Rules, Queues, Public Groups, Omni-Channel
  C. Escalation Rules, Queues, Chatter Groups, Omni-Channel
  D. Escalation Rules, Queues, Public Groups, Live Agent
  B. Case Assignment Rules, Queues, Public Groups, Omni-Channel