Salesforce SALES-CLOUD-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce SALES-CLOUD-CONSULTANT Online Questions & Answers

• Question 541:

  Universal Containers would like to implement Omni-Channel within Service Cloud for their representatives. What is the first step an Administrator is required to perform in order to configure Omni Channel?

  A. Assign Users to the Omni-Channel Feature License
  B. Assign Users to Omni-Channel permissions
  C. Enable Omni-Channel by clicking Settings in Setup
  D. Contact Salesforce to have Omni-Channel enabled
  C. Enable Omni-Channel by clicking Settings in Setup

• Question 542:

  A Campaign Call-Down report justifies the spend on programs; helps to know who to target for future campaigns; shows the relations to sales data, lead data, and analysis of campaigns; and reflects how customer community interacts and how it affects sales. Who would benefit most from the idea that this report shows the relations to sales data, lead data, and analysis of campaigns?

  A. VP Marketing
  B. BI/Analytics
  C. Marketing Executive
  D. Campaign Manager
  B. BI/Analytics

• Question 543:

  Universal Containers (UC) has launched Salesforce Chat and staffed its contact center with agents to chat with website visitors who ask questions aboutcommercial containers. When UC used to outsource its contact center work, reports from the vendor showed that about 15% of chat conversations would result in a new lead. Management wants better visibility into Chat's influence on lead creation in order tocontinue the program.

  How can the consultant provide the insights UC needs to justify using Chat with internal contact center staff?

  A. Install the Chat (Live Agent) Dashboard package from the AppExchange. Add a chart to the dashboard to show the number ofagent chats associated to new leads compared to the total number of agent chats for the period.
  B. Add a custom field on the Chat Transcript object so agents can check a checkbox when a conversation results in a new lead. Create a report using the customfield.
  C. Create a lead report that identifies the number of new leads with the lead source "Chat".
  D. Ask the marketing department to provide the program with Google Analytics data for the commercial containers web pages.
  B. Add a custom field on the Chat Transcript object so agents can check a checkbox when a conversation results in a new lead. Create a report using the customfield.

• Question 544:

  Which two areas can an Administrator make Open CTI features available to users when building a Lightning App using the App Manager? Choose 2 answer

  A. On utility bar of the Lightning App
  B. On a record Highlights Panel
  C. On a record Activity Feed List
  D. On the Calendar right hand panel
  A. On utility bar of the Lightning App
  C. On a record Activity Feed List

• Question 545:

  The Asia Pacific and Japanese sales teamsfrom Cloud Kicks have requested separate report folders for each region. The VP of sales needs access to both report folders in one place to find reports for all the regions and wants to retain visibility of the reports in each folder.

  What should the consultant recommend meeting the requirement?

  A. Create subfolders and give access to the root folder, keeping the top region folder sharing settings.
  B. Create all new regional folders and move the reports to the respective region folder with viewer access.
  C. Create grouped folders, keeping the top region folder sharing settings and limiting the sharing settings for the grouped folders.
  D. Create all new regional folders and move the reports to the respective region folder with subscribe access.
  A. Create subfolders and give access to the root folder, keeping the top region folder sharing settings.

• Question 546:

  Universal Containers has recently set up an email-to-case channel for customer to submit cases. However, they are having trouble tracking and relating email responses to the related Salesforce case. What should a Consultant recommend to address this issue?

  A. Convert to an On-Demand Email-to-Case setup
  B. Use Omni-Channel to automatically route inbound email
  C. Assign a user to manually manage incoming email
  D. Insert a reference Thread ID in the email subject template
  D. Insert a reference Thread ID in the email subject template

• Question 547:

  Universal Containers' customer service technicians need to access the following information while at a customer site complete the service call: - Customer order history - Level of contracted support - List of replaceable parts. Which system can Salesforce integrate with to retrieve this information and makes it available to technicians in the field?

  A. An enterprise resource planning system
  B. A workforce management system
  C. A third-party mobile application platform
  D. A knowledge management system
  A. An enterprise resource planning system

• Question 548:

  The sates manager at Cloud Kicks has proposed that the consultant one large Discovery meeting with 250 employees who use Salesforce currently to gain information to improve adoption.

  What are the three efficient approaches the consultant could recommend to the sales manager?

  Choose 3 answers

  A. Arrange multiple sessions with small groups of employees.
  B. Send a survey to all employees asking for a list of desired changes.
  C. Ask management to select which employees should participate In sessions.
  D. Ask all employees to email their ideas and feedback to the consultant.
  E. Meet with a large group of employees to listen to their feedback.
  A. Arrange multiple sessions with small groups of employees.
  B. Send a survey to all employees asking for a list of desired changes.
  C. Ask management to select which employees should participate In sessions.

• Question 549:

  Cloud Kicks is expanding to international markets. Sales reps are unable to find specific products in the international price book. Which two steps should the consultant take to resolve this issue?

  Choose 2 answers

  A. Activate the products
  B. Add the products to the price book.
  C. Share the products with sales reps.
  D. Add the products to a product family.
  A. Activate the products
  B. Add the products to the price book.

• Question 550:

  Standard fiscal years must start on January 1st.

  A. True
  B. False
  B. False