Salesforce SALES-CLOUD-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce SALES-CLOUD-CONSULTANT Online Questions & Answers

• Question 471:

  Cloud Kicks has just completed a Sales Cloud implementation and the marketing team is creating campaigns. Cloud Kicks wants to gain feedback on the implementation. What should the Consultant recommend?

  A. Upgrade to the latest Salesforce release.
  B. Sign off on the Statement of work.
  C. Complete a post-mortem.
  D. Undergo training
  C. Complete a post-mortem.

• Question 472:

  CloudKicks' (CK) marketing department is migrating from its email campaign and management system to Salesforce. The marketing admin wants to ensure that CK's email templates are retained. Which two solutions should a consultant recommend for a successful migration? Choose 2 answers

  A. Import email templates with the Data Loader.
  B. Manually recreate the email and mail merge templates in Salesforce.27.
  C. Create an Email template change set or use the Lightning Platform.
  D. Enable Email Import and use the ImportWizard
  A. Import email templates with the Data Loader.
  B. Manually recreate the email and mail merge templates in Salesforce.27.

• Question 473:

  Sales reps at Cloud Kicks are spending too much time coordinating meetings with prospective clients. Which solution should a consultant recommend to schedule meetings more efficiently?

  A. Share the sales reps' Salesforce calendar wrth clients.
  B. Utilize the Insert Availability feature in Salesforce Inbox.
  C. Ask clients to share their Outlook calendars.
  D. Create a site that clients can access to schedule meetings.
  B. Utilize the Insert Availability feature in Salesforce Inbox.

• Question 474:

  The leadership team at Cloud Kicks wants to improve the rate of user adoption of Sales Cloud. Which option should the consultant recommend?

  A. Add Approval processes to enforce data standards.
  B. Conduct a requirements workshop to gather user stories.
  C. Use a collaboration tool to gather feedback from users.
  C. Use a collaboration tool to gather feedback from users.

• Question 475:

  Universal Telco sells and supports a line of smart phones. The company offers support via phone, email-to-case, web-to-case, and a customer portal. The call center manager is incented to drive support through customer self-service. Which report should be included on the manager's dashboard? Choose 3

  A. Average Call Handle Time
  B. Cases by Support Channels
  C. Number of Portal Logins per Day
  D. Escalated Calls
  E. Knowledge Article Usage
  B. Cases by Support Channels
  C. Number of Portal Logins per Day
  E. Knowledge Article Usage

• Question 476:

  Universal Containers needs to customize Salesforce to improve its Support Agents experience so they can work more efficiently. Which feature requires Service Console?

  A. Utility Bar
  B. Access to Knowledge Articles
  C. Open multiple case records as tabs and sub tabs
  D. Unique page layouts for each Case Record type
  C. Open multiple case records as tabs and sub tabs

• Question 477:

  Universal Containers is deploying a formal sales methodology while implementing salesforce. What should a consultant recommend to ensure the alignment of the sales methodology and Salesforce? Choose three

  A. Embed custom components within Salesforce to support the sales methodology.
  B. Override Salesforce user interface with the sales methodology user interface.
  C. Consider available sales methodology AppExchange applications.
  D. Develop data integration between salesforce and the sales methodology database.
  E. Configure Salesforce Standard and custom objects to support the sales methodology.
  A. Embed custom components within Salesforce to support the sales methodology.
  C. Consider available sales methodology AppExchange applications.
  E. Configure Salesforce Standard and custom objects to support the sales methodology.

• Question 478:

  A Sales Rep at Cloud Kicks has a requirement to have access to all child Accounts of the Accounts they own. The Organization-wide Default setting for Account is private. What happens if a user has access to a parent Account?

  A. The user will access to All Accounts if "Gran Access using Hierarchies" is enabled.
  B. Access can be granted by setting up a sharing rule via Account Hierarchy.
  C. Access to child Account will need to be manually added.
  D. The user will have access to child Account records.
  D. The user will have access to child Account records.

• Question 479:

  Match the following loading option to the description of when to use it. "ETL Tool"

  A. Brian wants to consolidate all his accounts from several systems.
  B. Bill wants to load 20,000 lead records.
  C. Becky wants to load all her 65,000 contact records.
  D. Bob wants to load a single account record.
  E. Berta wants to keep a separate system as her "system of record"
  A. Brian wants to consolidate all his accounts from several systems.

• Question 480:

  The Cloud Kicks marketing team wants to view and report in Lightning on any opportunities created as a result of 2 Campaign. Which two choices should a consultant recommend meeting the requirement? Choose 2 answers

  A. Use Data Loader to export Opportunity and Campaign Influence and merge the results.
  B. Enable Customizable Campaign Influence in Setup.
  C. Add the Campaign Influence related list to the Opportunity page layouts.
  D. Create a joined report between Opportunity and Campaign to show influence.
  A. Use Data Loader to export Opportunity and Campaign Influence and merge the results.
  C. Add the Campaign Influence related list to the Opportunity page layouts.