Salesforce SALES-CLOUD-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce SALES-CLOUD-CONSULTANT Online Questions & Answers

• Question 401:

  The Universal Containers Contact Center has Customer Support Agents who speak Spanish and wants all cases where Spanish is the preferred language to be handled by these agents in real time. Universal Containers allows customers to contact agents through phone and chat. Which Solution should be implemented to support this?

  A. Visual Workflow
  B. Omni-Channel
  C. Case Auto-Response Rules
  D. Case Assignment Rules
  B. Omni-Channel

• Question 402:

  Universal Containers uses a web-to-lead form to collect leads from its corporate website. Sales representatives want to prioritize their time on high-quality leads. Which option should the consultant recommend?

  A. Enable Sales Cloud Lead Scoring.
  B. Create a list view to filter leads with a Lead Source of "Web."
  C. Create a dashboard to locate and track high quality leads.
  D. Validate data entered in the web-to-lead form.
  B. Create a list view to filter leads with a Lead Source of "Web."

• Question 403:

  Northern Trail Outfitters wants a visual representation in the Salesforce Mobile App of each account's sales by month. What should be recommended ?

  A. Embed a chart on the account page ; no other customization is needed.
  B. Create a dashboard component and use a Chatter feed on the account in Salesforce.
  C. Embed a chart on the account page and use custom link to filter by account
  D. Create a Visualforce page with an embedded chart component for each account
  A. Embed a chart on the account page ; no other customization is needed.

• Question 404:

  What are the main challenges that marketing faces when trying to align with sales? (Select all that apply)

  A. Inefficient handoff from marketing to sales
  B. Lack of feedback from marketing to sales
  C. Slowing down of lead velocity
  D. Sales cannot keep up with leads from marketing
  A. Inefficient handoff from marketing to sales
  C. Slowing down of lead velocity

• Question 405:

  Universal Containers has a private sharing model and wants the ability to share documents related to an opportunity, such as contracts and proposals, with the field sales team. How can the documents be shared efficiently and securely?

  A. The documents should be uploaded to Salesforce files from the opportunity record
  B. The documents should be uploaded to Salesforce files and shared with the field sales organization
  C. The documents should be emailed to the sales team on the opportunity record
  D. The documents should be uploaded to a library that is shared with the field sales organization
  B. The documents should be uploaded to Salesforce files and shared with the field sales organization

• Question 406:

  Cloud Kicks has created an integration from its consumer website's Contact form to Salesforce. The integration creates a Contact in Salesforce for each form submission without storing it in the external system. The Contact is created on an Account named "Website" which represents Contacts that were generated from the website.

  The integration has been in use for a while, and users are reporting slow performance when dealing with Contacts in Salesforce. What should a consultant recommend to improve performance?

  A. Use Contacts as external objects.
  B. Use multiple Accounts to store the related records.
  C. Use Salesforce Connect.
  D. Use Opportunities instead of Contacts.
  C. Use Salesforce Connect.

• Question 407:

  Universal Containers plans to deploy the new Service Cloud console to its support team. Which steps should be considered in deployment? (There are three correct answers.)

  A. Customize highlight panels for all objects.
  B. Set up interaction logs and assign them to user profiles.
  C. Assign users the Service Cloud User feature license.
  D. Set up users and assign them to a queue.
  E. Customize case list views.
  A. Customize highlight panels for all objects.
  B. Set up interaction logs and assign them to user profiles.
  C. Assign users the Service Cloud User feature license.

• Question 408:

  Forecasting is an exact science and is the total of all the opportunities you are working on.

  A. True
  B. False
  B. False

• Question 409:

  During the Cloud Deploy phase, end users are complaining that they have a new system to log into, and it's holding up training. What is the likely cause of these complaints?

  A. Cloud Kicks did not gain buy-in during the Analyze phase and the did not build buzz during the Build and Validate phase.
  B. Cloud Kicks did not gain buy-in during the Design phase the solution was not designed.
  C. A communication plan was not designed during the Plan phase and buzz was not generated during the Deploy phase.
  D. A training plan was not made during the Validate phase and buzz was not during the Design and Validate phase.
  C. A communication plan was not designed during the Plan phase and buzz was not generated during the Deploy phase.

• Question 410:

  The sales director at Cloud Kicks wants to ensure, on the creation of Contacts for an existing Account, that the mailing address of a contact is the same as the shipping address of the parent Account based on the postal code. Which solution should the Consultant suggest to meet this requirement?

  A. Create a Validation rule on the Person Account object to validate the MalingPostallCode of the contact with the ShippingPostalCode of the account.
  B. Create a Validation rule on the Contact object to validate the ShippingPostalCode of the contact with the MalingPostalCode of the account.
  C. Create a Validation rule on the Contact object to validate the MalingPostalCode of the contact with the ShippingPostalCode of the account.
  D. Create a Validation rule on the Account object to validate the MalingPostalCode of the contact with the ShippingPostalCode of the account.
  C. Create a Validation rule on the Contact object to validate the MalingPostalCode of the contact with the ShippingPostalCode of the account.