Salesforce SALES-CLOUD-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce SALES-CLOUD-CONSULTANT Online Questions & Answers

• Question 381:

  Cloud Kicks has been late for every deadline and has missed several meetings.

  What should the Consultant recommend to the Cloud Kicks project manager to get the project back on track?

  A. Revisit the communication plan and set up more frequent touch points the customer.
  B. Ask what the customer would like the solution to be and demo it to them at the end of the build phase.
  C. Setup Requirements Workshop and get sign-off.
  D. Write a solution design and get sign-off so the build phase can start.
  A. Revisit the communication plan and set up more frequent touch points the customer.

• Question 382:

  What is the benefit of a Force.com sandbox?

  A. It allows for development, testing, and training
  B. It extends Salesforce functionality
  C. It builds new application functionality
  D. It allows to create or change buttons, and dynamically route approvals
  A. It allows for development, testing, and training

• Question 383:

  The Cloud Kicks IT team wants to enable person Accounts in its Salesforce org.

  Which three prerequisites must be met before the Consultant can enable person Accounts?

  Choose 3 answers

  A. The Organization-wide Default for Contacts has been set to Controlled by Parent.
  B. The Cloud Kicks Salesforce Community has been disabled to allow person Account self-registration in the future.
  C. The Organization-wide Default for both Accounts and Contacts have been set to Public Read/Write.
  D. At least one record type has been created for Accounts.
  E. User profiles with read access to Accounts also have read access to Contacts.
  A. The Organization-wide Default for Contacts has been set to Controlled by Parent.
  D. At least one record type has been created for Accounts.
  E. User profiles with read access to Accounts also have read access to Contacts.

• Question 384:

  Cloud Kicks wants to measure the adoption of its Sales Cloud rollout. Which key performance indicator (KPI) should the consultant recommend?

  A. Number of Opportunities Closed Lost In the last month
  B. Number of User logins in the last month
  C. Number of Community Contacts added In the last year
  A. Number of Opportunities Closed Lost In the last month

• Question 385:

  Universal Containers recently rolled out a Salesforce knowledge implementation; however, users are finding unreliable and unrelated Knowledge Articles displayed in the Knowledge One widget in the Salesforce Console. Which two actions should a Consultant recommend to address the lack of quality checking? Choose 2 answers

  A. Restrict the Manage Articles user permission
  B. Enable and configure wildcards for article searches
  C. Set up an intuitive Data Category hierarchy
  D. Require that an article be added when closing a case
  B. Enable and configure wildcards for article searches
  C. Set up an intuitive Data Category hierarchy

• Question 386:

  A consultant has conducted Discovery sessions with Cloud Kicks stakeholders and is ready to start gathering use cases for Sales Processes.

  Which two groups should provide content for the use cases?

  Choose 2 answers

  A. Sales reps
  B. Finance team
  C. Sales operations
  D. Executives
  A. Sales reps
  C. Sales operations

• Question 387:

  Cloud Kicks users Chatter to collaborate corporate-wide. Sales representatives are getting too many items showing on their feed, so it's hard to sort through to find items that are high priority or need the sales representative's immediate attention. Which solution should the Consultant recommend?

  A. Create Chatter topics.
  B. Increase the Chatter follower limit.
  C. Increase Chatter Feeds bookmark limit.
  D. Create Chatter Streams.
  E. Create a Chatter Feed page layout.
  D. Create Chatter Streams.

• Question 388:

  Universal Containers would like to reduce the clicks a Customer Support Agents uses when working on a case. This includes the time it takes to create, resolve, and close the case. Which three Salesforce productivity features should be used to accomplish this requirement? Choose 3 answers

  A. Publisher Actions
  B. Chatter
  C. Macros
  D. Omni-Channel
  E. Quick Text
  A. Publisher Actions
  C. Macros
  E. Quick Text

• Question 389:

  What should you do before you enable communities for your organization? Choose 3 answers

  A. Choose a domain name
  B. Turn on the global header for users that need it
  C. Review your security settings
  D. Check you have the required licenses
  A. Choose a domain name
  C. Review your security settings
  D. Check you have the required licenses

• Question 390:

  Universal Containers has a large sales department that is dispersed worldwide. Sales managers want greater visibility into the opportunities in progress with their respective teams and would like to receive email notifications when key opportunity fields are changed (e.g., amount or sales stage). However, individuals would like to control the frequency of their email notifications. Which solution should a consultant recommend for this scenario?

  A. Configure the individual Salesforce for Outlook email settings to control notification frequency.
  B. Define a workflow rule and email task that is triggered when key fields are updated to new values.
  C. Configure the opportunity teams for opportunities so that only interested sales users are receiving notifications.
  D. Configure Chatter and its related notification settings to provide relevant updates to interested sales managers.
  D. Configure Chatter and its related notification settings to provide relevant updates to interested sales managers.