Salesforce SALES-CLOUD-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce SALES-CLOUD-CONSULTANT Online Questions & Answers

• Question 361:

  Universal Containers is implementing Salesforce Knowledge at its contact center. The contact center has a dedicated support team for each product that it supports. Contact center agents should only be able to view articles for the product they support. Which solution should a consultant recommend to meet this requirement?

  A. Assign Team-based roles to the associated product data category value.
  B. Assign Team-based profiles to the associated product data category value.
  C. Assign Team-based roles to the associated product article type.
  D. Assign Team-based profiles to the associated product article type.
  A. Assign Team-based roles to the associated product data category value.

• Question 362:

  Universal Containers is considering a Knowledge-Centered Support (KCS) implementation. Which three benefits can be expected from KCS adoption? Choose 3 answers

  A. Increased call deflection
  B. Increased call routing accuracy
  C. Reduced issue resolution time
  D. Reduced support channels
  E. Optimized use of resources
  C. Reduced issue resolution time
  D. Reduced support channels
  E. Optimized use of resources

• Question 363:

  Cloud Kicks wants to send a notification to sales reps when their opportunities remain open past the close date.

  Which two solutions should the consultant recommend to meet the requirement?

  Choose 2 answers

  A. Add sales reps to the Opportunity Team.
  B. Instruct sales reps to follow their opportunities.
  C. Enable Einstein Opportunity Insights.
  D. Use Flow with a scheduled action and an email alert.
  C. Enable Einstein Opportunity Insights.
  D. Use Flow with a scheduled action and an email alert.

• Question 364:

  A strong pipeline requires trusted data. Which of the following example describes a need for trusted data?

  A. Leads are qualified but not routed to the right people
  B. Campaigns are launched without communicating the follow-up plan
  C. Leads are tracked in separate systems, not accessible by all
  D. As business matures, it becomes difficult to identify right prospects
  D. As business matures, it becomes difficult to identify right prospects

• Question 365:

  UC has a private sharing model. Sales representatives are required to collaborate with the same group of people from other departments for every deal; however, the individuals in the group will vary for each representative. What solution should a consultant recommend to ensure correct record visibility and collaboration?

  A. Set up a default opportunity team for each sales rep that is automatically added to every opportunity.
  B. Configure a criteria-based sharing rule to add sales team member records automatically.
  C. Add all team members to a private Chatter group for each opportunity.
  D. Configure a public group for each sales rep that is manually shared for each opportunity.
  A. Set up a default opportunity team for each sales rep that is automatically added to every opportunity.

• Question 366:

  Which option best identifies with the Chatter Home Page?

  A. Everyone can see what you post here. Displays posts from everyone you're following.
  B. Everyone can see what you post here. Only displays posts directed to you.
  C. Only users with access rights can view or post here.
  A. Everyone can see what you post here. Displays posts from everyone you're following.

• Question 367:

  The Cloud Kicks sales team travels frequently and often needs to convert leads while away from the home office. What should a consultant recommend to allow them to do so?

  A. In lead conversion settings, allow 'Enable Conversions for Salesforce Mobile.'
  B. Install an AppExchange package to convert Leads via the Salesforce mobile app.
  C. Create an automated process to convert Leads when the salesperson logs in from outside of their login IP ranges.
  D. Modify the sales team's profile to include the 'Enable Conversions for Salesforce Mobile' permission.
  B. Install an AppExchange package to convert Leads via the Salesforce mobile app.

• Question 368:

  Cloud Kicks (CK) uses Territory Management to assign accounts to sales reps. There are several high-value accounts in New York City that must always remain with the same sales rep after territory assignment rules are run. What should a consultant recommend CK Implement to allow the high-value assignments to remain and allow the rest of the assignments to be made?

  A. Territory2ObjectExclusion object
  B. Validation rule on Account
  C. Record-triggered flow on Account
  D. Custom field on Territory
  A. Territory2ObjectExclusion object

• Question 369:

  You have an Opportunity in the Value Proposition stage, for an amount of $1,000 that has a 50% Probability of closing. If all goes well, and this Opportunity closes, how much revenue will be realized?

  A. $1,000
  B. $500
  C. $750
  A. $1,000

• Question 370:

  Cloud Kicks wants to use web to-lead so potential customers can submit requests for Its products. Some existing customers also use this form to request new products, but their requests are being blocked. What should the consultant recommend to resolve this issue?

  A. Set up an API integration because web-to-lead and Duplication Rules are incompatible.
  B. Create a new matching rule that ignores contacts, and set the Duplicate Rule to allow and report (with alert).
  C. Modify the current Duplicate Rule to run only when the current user Is the default web to-lead creator, and set that rule to allow and report (with alert)
  D. Create another Duplicate Rule to run only when the current user is the default web to-lead creator, and set that rule to allow and report (without alert).
  C. Modify the current Duplicate Rule to run only when the current user Is the default web to-lead creator, and set that rule to allow and report (with alert)