Salesforce SALES-CLOUD-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce SALES-CLOUD-CONSULTANT Online Questions & Answers

• Question 321:

  Which method can be used to improve agent retention? Choose 2 answers:

  A. Mix telephony interactions with email and chat
  B. Extend benefits to part-time agents
  C. Provide additional training on tools and process
  D. Allow shift trading between agents
  B. Extend benefits to part-time agents
  D. Allow shift trading between agents

• Question 322:

  Cloud Kicks uses the Lead Source field to track the event from which a Lead originated. The marketing director requested a report that shows every event a Lead has attended. This information is impossible to provide with the current configuration.

  Which standard Salesforce functionality should a consultant recommend?

  A. Implement Campaigns to track events and define a campaign management process.
  B. Update the Lead Source field to the most recent event a Lead has attended using Process Builder.
  C. Configure a Custom Events object and relate it to the Lead object.
  D. Create a custom field to track the second event a Lead attends.
  A. Implement Campaigns to track events and define a campaign management process.

• Question 323:

  The sales manager at UC is concerned that the leads from the marketing department are outdated and poor quality. What action should be taken to address this issue? Choose 2 answers

  A. Create a validation rule that prevents the lead from being converted without specific fields completed and train the users to enter all data accurately.
  B. Create a workflow rule to update the lead rating field based on the lead status field and use assignment rules to route leads to appropriate sales reps.
  C. Create a calculated field that scores leads based on lead attributes and use assignment rules to route leads to appropriate sales reps.
  D. Create lead assignment rules to assign leads to sales representatives based on the city and the state in which the lead resides.
  A. Create a validation rule that prevents the lead from being converted without specific fields completed and train the users to enter all data accurately.
  C. Create a calculated field that scores leads based on lead attributes and use assignment rules to route leads to appropriate sales reps.

• Question 324:

  A client's Support Call Center has seen an increase in call volume on a new product line. The agents are having problems resolving issues and have been escalating to Tier 2 for support. Which action should be taken to reduce the call volumes and escalations?

  A. Create Knowledge Articles and publish internally and publicly.
  B. Configure IVR routing to bypass Tier 1 for the product line.
  C. Configure Omni-channel to assign cases directly to Tier 2.
  D. Create a dashboard to track and manage call volumes by type.
  A. Create Knowledge Articles and publish internally and publicly.

• Question 325:

  A Consultant has created a custom formula field on Opportunity that multiplies the Opportunity Amount by the Account's Discount field. Which Currency will the formula field use for its value if the Opportunity and the Account records have

  different Currencies?

  A. The User currency
  B. The Corporate currency
  C. The Account currency
  D. The Opportunity currency
  D. The Opportunity currency

• Question 326:

  Cloud Kicks is undergoing a GDPR-focused implementation to ensure access to personal information data is limited to only users who need access to a company's account. Cloud Kicks has a private Account model.

  How should the Consultant provide specific Account access to the Renewals and Sales Operation teams?

  A. Create Renewals and Sales Operation Account team member roles and have Sales allocate Account team members to the appropriate users.
  B. Create a role-based sharing rule to share all Account with the Sales Operations and Renewals roles.
  C. Add Renewals and Sales Operations team members to a sales user's default Opportunity team.
  D. Create a criteria-based sharing rule to share Accounts with the Sales Operations and Renewals public groups.
  A. Create Renewals and Sales Operation Account team member roles and have Sales allocate Account team members to the appropriate users.

• Question 327:

  Sales reps at Cloud Kicks are responsible for creating leads manually and entering relevant details. The marketing department has noticed that some leads are missing important information.

  What are two functionalities the consultant should apply to ensure that key fields are populated?

  Choose 2 answers

  A. An assignment rules
  B. A flow
  C. A required field
  D. A validation rules
  C. A required field
  D. A validation rules

• Question 328:

  UC has set the OWD for accounts to private. Bill owns the Acme account and the General Industries account. Acme is the parent account for General Industries. Bill needs to collaborate with Mary on his accounts, so he manually shares read access to Acme. What access will Mary have to these accounts?

  A. Read-only on General Industries and read-only on Acme
  B. Read-only on Acme and no access on General Industries
  C. Read-only on Acme and access on General Industries
  D. Read-only on General Industries and read-write on Acme
  B. Read-only on Acme and no access on General Industries

• Question 329:

  Which option best identifies with the Chatter Record Page?

  A. Everyone can see what you post here. Displays posts from everyone you're following.
  B. Everyone can see what you post here. Only displays posts directed to you.
  C. Only users with access rights can view or post here.
  C. Only users with access rights can view or post here.

• Question 330:

  Norther Trail Outfitters wants to migrate its Territory Management to a new structure for the upcoming fiscal year.

  What are two aspects a consultant should consider for this migration?

  Choose 2 answers

  A. Access to a territory model is controlled through profiles or permission sets.
  B. Territories can inherit assignment rules from other territories higher in the model.
  C. Only one territory model can be active at any given time.
  D. Territory user assignments are migrated to the new model.
  A. Access to a territory model is controlled through profiles or permission sets.
  C. Only one territory model can be active at any given time.