Salesforce SALES-CLOUD-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce SALES-CLOUD-CONSULTANT Online Questions & Answers

• Question 301:

  Universal Containers is training a new set of Service Reps. Part of the training includes handling Live Agent chats from customers. However, it is important that contact center managers monitor the chat sessions to ensure the Service Reps' responses are professional and accurate and to be able to assist when needed.

  What Lightning Console feature should a Consultant configure to support this need?

  A. Configure Omni-Channel Supervisor tab and 3rd party access.
  B. Configure Live Agent Supervisor tab and Whisper Messages.
  C. Add the Live Agent Component to the Utility bar.
  D. Configure the SOS snap-in for the Lightning Service Console.
  B. Configure Live Agent Supervisor tab and Whisper Messages.

• Question 302:

  A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements. Which two steps should be completed to meet this request? Choose 2 answers

  A. Enable Work Orders.
  B. Create an Entitlement Process.
  C. Set up Milestones.
  D. Configure Service Contracts.
  B. Create an Entitlement Process.
  C. Set up Milestones.

• Question 303:

  Once you save a PDF quote, the file is automatically emailed to the customer.

  A. True
  B. False
  B. False

• Question 304:

  Cloud Kicks has enabled the Einstein Lead Scoring feature and rolled out Sales Cloud Einstein to ptkst users. The pilot users are unable to view the Lead Score field on me Lead record page.

  Which two steps should the consultant take to fix this issue?

  Choose 2 answers

  A. Add the Lead Score field to the Lead List View.
  B. Add the Lead Score field to the Lead Page layout.
  C. Assign the Einstein Lead Scoring permission set.
  D. Assign the Sales Cloud Einstein permission set.
  A. Add the Lead Score field to the Lead List View.
  B. Add the Lead Score field to the Lead Page layout.

• Question 305:

  NTO wants the ability to share documents related to an opportunity, such as contracts and proposals with the field sales team. NTO currently has a private sharing model. How should the documents be shared efficiently and securely?

  A. Upload to Salesforce Files and shared with the field sales organization
  B. Emailed to the sales team on the opportunity record
  C. Uploaded to a library that is shared with the field sales organization
  D. Uploaded to salesforce files from the opportunity record
  C. Uploaded to a library that is shared with the field sales organization

• Question 306:

  Cloud Kicks (CK) wants to implement sharing rules. Which three considerations should the consultant explain to CK? Choose 3 answers

  A. CK can expand access beyond the organization-wide default levels with sharing rules.
  B. Organization-wide defaults must be Public Read Only or Private to create sharing rules.
  C. Sharing rules apply only to new records that meet the definition of the source data set.
  D. When a sharing rule is deleted, the sharing access created by that rule must be manually removed.
  E. When multiple sharing rules are assigned, the user is assigned the least restrictive access.
  A. CK can expand access beyond the organization-wide default levels with sharing rules.
  B. Organization-wide defaults must be Public Read Only or Private to create sharing rules.
  E. When multiple sharing rules are assigned, the user is assigned the least restrictive access.

• Question 307:

  Which of the following are the main challenges that affect Sales Rep productivity? (Select all that apply)

  A. Lack of motivation
  B. Tedious data entry process
  C. Difficulty in finding information
  D. Not enough leads from marketing
  E. Difficulty in keeping client data current
  F. Having to create reports manually
  B. Tedious data entry process
  C. Difficulty in finding information
  E. Difficulty in keeping client data current
  F. Having to create reports manually

• Question 308:

  UC requires that account plans be created for all accounts. The account plans have been set up as a custom object with a lookup relationship. The sharing model is private for account plans. UC would like to assign the same access to the account plan record as to the associated account. What solution should a consultant recommend for these scenarios?

  A. Modify the account plans object to be in a master-detail relationship with accounts.
  B. Create a trigger on account plans that adds a manual share automatically to the account owner.
  C. Create sales team users with read access to the account plans object.
  D. Apply manual sharing to the account owner after each account plans record is created.
  A. Modify the account plans object to be in a master-detail relationship with accounts.

• Question 309:

  Cloud Kicks noticed its data quality has degraded since its initial Sales `Cloud Hs ion and is working with a co to ip a data management plan. The consultant suggested some best practices for creating, processing, and maintaining data. Which two areas could be improved by using third-party data enrichment tools? Choose 2 answers

  A. Roles and record ownership
  B. Validation rules
  C. Monitoring changes and updates
  D. Naming and formatting
  B. Validation rules
  C. Monitoring changes and updates

• Question 310:

  Universal Containers wants to implement a new web presence to support its customers. It has provided the following requirements:

  1. Ability for visitors to search Knowledge articles without registering or logging in

  2.

  Ability for over one million registered customers to securely submit cases and view the status of those cases

  3.

  Ability to display white papers to registered customers

  4.

  Ability for registered customers to save favorite Knowledge articles for easy access later What should the consultant recommend as part of the solution?

  A. Implement Partner Communities with Knowledge.
  B. Implement Customer Communities with Content.
  C. Implement Employee Communities with Content.
  D. Implement Customer Communities with Knowledge.
  D. Implement Customer Communities with Knowledge.