Salesforce SALES-CLOUD-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce SALES-CLOUD-CONSULTANT Online Questions & Answers

• Question 291:

  Universal Containers wants to provide its resellers a secure portal where they can manage their customer accounts, submit and track the status of their cases, and view reports and dashboards. Which solution should a consultant recommend?

  A. Employee Community
  B. Partner Community
  C. Reseller Community
  D. Customer Community
  B. Partner Community

• Question 292:

  Cloud Kicks has an integration between the data warehouse and Salesforce. The VP of operations wants to synchronize customer databetween the systems. What should the consultant recommend to ensure data integrity?

  A. Set up a Process Builder process on the Account object to check for unique values on a monthly basis.
  B. Set up an encrypted field on the Account object with Read Onlyon the field security settings for all profiles except the admin profile.
  C. Set up an External ID field on the Account object with Read Only on the field security settings for all profiles except the admin profile.
  D. Set up an import of the data fromthe data warehouse on a monthly basis using Data Loader
  B. Set up an encrypted field on the Account object with Read Onlyon the field security settings for all profiles except the admin profile.

• Question 293:

  Universal Containers is designing a contact center that will store 20 million cases. Of those, 5 million will need to be accessed for reporting and search. Which approach will ensure best system performance? Chose 3

  A. Custom indexes
  B. Tiered data strategy
  C. Record types
  D. Division
  E. Custom search
  A. Custom indexes
  B. Tiered data strategy
  D. Division

• Question 294:

  A company has these requirements for dealing with Cases:

  1. Handled efficiently and by the right agents

  2.

  Distributing the load so that agents do NOT have to manually select the next Case to work Which two Omni-Channel features will assist in this routing and distribution? Choose 2 answers

  A. Route to agents with the most cases closed for that topic.
  B. Route to agents staffing the assigned overflow queues.
  C. Route to agents with the least amount of active assigned work.
  D. Route to agents with the most capacity to take on new work.
  C. Route to agents with the least amount of active assigned work.
  D. Route to agents with the most capacity to take on new work.

• Question 295:

  Universal Containers wants to provide its five million customers a solution where customers can submit inquiries, monitor the status of those inquiries, and view their contact information. Which type of Community license should be used to meet these requirements?

  A. Company Community
  B. Employee Community
  C. Customer Community
  D. Partner Community
  C. Customer Community

• Question 296:

  A consultant is beginning a new project with Cloud Kicks to implement collaborative forecasting. What should the consultant use to gather requirements using an Agile methodology?

  A. Linear process
  B. Quip spreadsheet
  C. User stories
  D. Forecast hierarchy
  D. Forecast hierarchy

• Question 297:

  A sales manager at Cloud Kicks wants the sales team to stay informed about the team's progress in Quip. Which approach should a consultant recommend?

  A. Use Salesforce Chatter groups and enable access to the sales team.
  B. Utilize Salesforce Notes standalone related list in Lightning Experience.
  C. Connect a document or spreadsheet to a Slack channel.
  D. Use Salesforce Chatter groups and restrict access to the sales team.
  C. Connect a document or spreadsheet to a Slack channel.

• Question 298:

  Universal Containers (UC) wants to make It eas.er for sales reps to log their customer interactions, _ and events, directly from their email and calendar applications. UC wants to report on these activates Salesforce. What are two capabilities of Outlook and Gmail Integration tools? Choose 2 answers

  A. Sync non-recurring events between Microsoft or Google Calendar and Salesforce.
  B. Associate emails with records in Salesforce from Outlook or Gmail.
  C. Report on contact data as it exists In Outlook or Gmail.
  D. Sync recurring events created in the Salesforce mobile app with Microsoft or Google Calendar.
  A. Sync non-recurring events between Microsoft or Google Calendar and Salesforce.
  D. Sync recurring events created in the Salesforce mobile app with Microsoft or Google Calendar.

• Question 299:

  What are two considerations for enabling multiple currencies at Cloud Kicks? Choose 2 answers

  A. The primary currencyis automatically displayed in parentheses when using multi- currency.
  B. Accounts, Opportunities, Leads, Cases, and Opportunity Product Schedules support multi-currency reporting.
  C. When multi-currency is enabled, changes to exchange rates update the converted amount on all records except closed opportunities.
  D. The multi-currency enablement process is irreversible.
  A. The primary currencyis automatically displayed in parentheses when using multi- currency.
  B. Accounts, Opportunities, Leads, Cases, and Opportunity Product Schedules support multi-currency reporting.

• Question 300:

  Sales reps want to review pricing on historical contracts when working on new opportunities at Cloud Kicks. Contracts are created from the Account page. Sales reps need to view all contracts for the Account on the Opportunity record. What should a consultant Implement to meet the requirement?

  A. Build a custom Opportunity lookup field to Contracts with an Account dependency filter and make it editable.
  B. Add the Contracts related list to each of the Opportunity page layouts used In the sales record types.
  C. use the Related List - Single component to display the Account's Contracts on the Opportunity Lightning page.
  D. Create an object-specific action to create a Contract record from the Opportunity page layouts used by sales.
  C. use the Related List - Single component to display the Account's Contracts on the Opportunity Lightning page.