Salesforce SALES-CLOUD-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce SALES-CLOUD-CONSULTANT Online Questions & Answers

• Question 271:

  Cloud Kicks operates in multiple countries and wants to track historical exchange rates. The Consultant at Cloud Kicks has implemediated exchange rates by using advanced currency management. How is the converted currency amount on Opportunities calculated?

  A. Based on the Opportunity stage regardless of the Close Date
  B. Based on the historical exchange rate regardless of the Close Date
  C. Based on the Close Date regardless of the Opportunity stage
  D. Based on the exchange rate regardless of the Close Date
  C. Based on the Close Date regardless of the Opportunity stage

• Question 272:

  Sales should evaluate lead quality and provide feedback to marketing.

  A. True
  B. False
  A. True

• Question 273:

  Universal Containers has two different groups who use accounts. The sales group needs to populate 15 fields and view the fields on the account record. The support group does NOT need to view the 15 fields on the account record but must be able to run reports on them. Which solution will satisfy this requirement?

  A. Create separate page layouts for the sales and support groups.
  B. Create separate record types for the sales and support groups.
  C. Hide the fields through field-level security from the support group.
  D. Create a custom object for the 15 fields with a master-detail relationship
  A. Create separate page layouts for the sales and support groups.

• Question 274:

  Which task should be included in a business continuity plan for a contact center? (There are three correct answers.)

  A. Route cases to agents in an alternate center.
  B. Disable the Interactive Voice Response (IVR) system.
  C. Deliver training on case handling for contingent staff.
  D. Update the case status field values.
  E. Monitor service level agreements (SLAs) and notify customers.
  A. Route cases to agents in an alternate center.
  C. Deliver training on case handling for contingent staff.
  E. Monitor service level agreements (SLAs) and notify customers.

• Question 275:

  Cloud Kicks has two sales divisions:

  1. a franchise sale division and

  2.

  a public sales division.

  The sales representatives for each division have their own user profiles and person Accounts.

  The franchise sales division sales representatives cannot create person Accounts, and they should only be able to set up franchise Accounts.

  What should the Consultant recommended to meet this requirement?

  A. Utilize Divisions to hide person Account from the franchise sales division's sales representative user profile
  B. Remove person Account record types from the franchise sales division's sales representative user profile.
  C. Ensure that the "Disable Person Accounts" permission on the franchise sales division's sales representative user profile is checked.
  D. Hide the Person Account checkbox from the franchise sales division's sales representative user profile through Field-level Security.
  B. Remove person Account record types from the franchise sales division's sales representative user profile.

• Question 276:

  A consultant needs to migrate data in Sales Cloud and is considering using Data Loader. What are two capabilities of this migration tool? Choose 2 answers.

  A. Extract organization and configuration data.
  B. Prevent importing duplicate records.
  C. Run one-time or scheduled data loads.
  D. Export field history data.
  C. Run one-time or scheduled data loads.
  D. Export field history data.

• Question 277:

  UC uses an approval process on Opportunity to streamline approvals. Sales management needs to analyse the numbers of opportunities at each step in the approval Process. What Solution will support this request?

  A. Create an approval process report and group by opportunity and approval step.
  B. Create an opportunity with approvals report and filter by approval step.
  C. Use a field update to capture the approval step on the opportunities for reporting.
  D. Add a roll-up summary field for approvals related to opportunities for reporting.
  A. Create an approval process report and group by opportunity and approval step.

• Question 278:

  Which pair of reports is best associated with the business driver "Improve Sales Rep productivity"?

  A. "# of Face-to-Face Meetings" and "# of Deals Won, Lost, and In-Progress"
  B. "Stage Duration Age" and "Forecast by Sales Rep"
  C. "Closed Opportunities by Lead Source" and "Reasons for Lead Disqualification"
  A. "# of Face-to-Face Meetings" and "# of Deals Won, Lost, and In-Progress"

• Question 279:

  Business users have requested that the Salesforce Administrator allow agents to view a list of cases in the console while agents work through their cases. This will allow agents to identify urgent cases that need to be worked on. How should this be accomplished?

  A. Build a custom Visual force page with the list view and assign it to the console sidebar
  B. Recommend opening the case list view in a separate browser tab and use the window alongside the case view
  C. Enable the list to be pinned in the console. This allows users to view the list alongside the case view in the console
  D. Configure the Case list under custom console components so users can view the list view along with the case view
  C. Enable the list to be pinned in the console. This allows users to view the list alongside the case view in the console

• Question 280:

  The Universal Containers' customer support organization has implemented Knowledge Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.

  Which two should the company do to address this situation? Choose 2 answers

  A. Measure and reward agents based on the number of new articles submitted for approval.
  B. Measure and reward agents based on the number of new articles approved for publication.
  C. Create a dashboard that includes articles submitted by agents and approved for publication.
  D. Require agents to check a box on the case when submitting a new suggested article.
  A. Measure and reward agents based on the number of new articles submitted for approval.
  C. Create a dashboard that includes articles submitted by agents and approved for publication.